Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

29 Nov 2013   #1
Deaf Dave

Windows 7 64-bit Home Premium
 
 
PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

My PC is a HP Desktop. Win 7 Home Premium SP1. Motherboard: Pegatron IPISB-CU (Carmel2), Chipset:Intel H61. Processor:Intel Core i3-2130. Memory 8GB. Hard Drive 1.5 TB. The PC is two years old and has 484GB of information on it.

After downloading the Microsoft updates and my PC re-started, all of it's files, folders, photos, e-mail messages,and many of my programs were no longer available! It appears that the PC was thinking it was a brand new installation. Even my main AntiVirus program (Avast Internet Security) said '"welcome" . Also, many of my desktop icons were missing as well as being all set up on the left side of the screen. After re-starting a few times, it finally started up correctly but I then noticed that the updates did not update. Error codes were; 800f0826 (update failed to install and is preventing installation of additional updates) and 8024200d (update did not finish downloading or installing). After another update error 800700B7 appeared. After re-installing these updates, using recommendations as per the error codes, the PC on re-start was once again acting as a new machine and the updates had failed again. These re-starts would sometimes be ok (everything on my PC as they should be) and sometimes not (acting as a brand new PC installation).


I restored the system to before the updates were installed. Did not help. After re-installing the updates the same problems as before (as described previously).

I ran the Avast Boot Time scan. Found no Virus or Malware.
I ran a MalwareBytes Pro scan. No malware found.
I ran Kapersky TDSSKILLER. No problems found.
I ran a Spybot S&D scan as well as their RootKit scan. No problems.
I ran Old Timers OTL scan.. No problems.


I ran SFCSCANNOW and it said it found problems and would fix on restart. It didn't seem to help.
I also ran CHKDSK C: /F/R . Don't remember anything of any significance.

I installed and ran SURT. That did nothing either. Ran SURT again and PC opened as it is supposed to and all my files, folders etc were there. Tried to install 18 updates and all but two failed!.

For some reason, after the updates were 'installed' the system sometimes can't determine if it's a new install or one that was installed two years ago and it can't do all the updates either.


I have tried to attach the zipped CBS log (13.4MB) twice, but the server had an error500 - internal server error. There is a problem with the resource you are looking for and it cannot be displayed).
Thank you,
Dave


My System SpecsSystem Spec
.
29 Nov 2013   #2
gregrocker

 

Is this factory preinstalled Win7 which especially with HP is the worst possible install one can have of Win7, larded with bloatware and useless duplicate utilities which interfere with better versions built into Win7?

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

In the time it would take to troubleshoot the Updates and after all you've tried, you'd be up and running with a perfect install.

On HP's there's also a Minimal recovery option on some recent models when you run HP System Recovery so you can boot into that to see if it's possible after doing the preliminary steps for the reinstall, then if its not available during the booted Custom install delete all partitions to create and format new as desired using the Drive options pictured in Clean Install Windows 7
My System SpecsSystem Spec
30 Nov 2013   #3
Deaf Dave

Windows 7 64-bit Home Premium
 
 
PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

Reply to gregrocker,
Thank you for your expeditious response. I removed all of the OEM bloatware when I first set up the PC. I didn't do a clean re-install because I was unaware of how to do so at the time. Also, a few years back when another PC's hard drive crashed, transferring all my files, folders and pictures etc was fairly easy except I had a real time consuming job of transferring all my e-mails and identities from my Incredimail e-mail program to the new PC. So what I had done, is make an image in case of hard drive failure.

Having said that, I think I have a Microsoft update problem and not a hard drive problem. All I want to do is figure out why the updates do not update and why since doing the 'updates', upon start up the PC sometimes is rolled back to a new install with almost all my resources seemingly lost.

Recently, whenever I do the updates a message says they were successfully completed but when they are being installed a message says "preparing to configure windows" then another "failure configuring updates, reverting changes. preparing to retry". I then find out that they did not install..So, clearly something isn't working correctly and I'm hoping someone can figure this out.

The zipped CBS log (13.4MB) I tried to send is too large to send so I understand. 4 out of the 5 Cbs persist files are small enough to upload but are in cab format and cannot upload. I will attach the notepad check sur log, check sur persist log and filter list files. Hope these help.
Thank you,
Dave


Attached Files
File Type: log CheckSUR.log (395 Bytes, 2 views)
File Type: log CheckSUR.persist.log (4.5 KB, 1 views)
File Type: log FilterList.log (518 Bytes, 1 views)
My System SpecsSystem Spec
.

30 Nov 2013   #4
gregrocker

 

We have an Updates specialist Noel who can read those logs for you, but meanwhile I'd try installing them in small batches with a System Restore Point - Create.

Then if a batch fails, Restore if necessary and install those in that group singly to pinpoint the exact problem Update.

Most times when I try this the Updates do in fact install the second or third time. Often times what is needed is sorted by a reboot or two. And some Updates require a full Shut Down, if they are queued with a ! on the Shutdown button in Start Menu.

Since you haven't yet done a Clean Reinstall - Factory OEM Windows 7 we can help you get it perfect as we've done for tens of thousands of others without a single complaint. I understand how bulky mail transfer from an outdated program like Incredimail can be an obstacle, so perhaps now is the time to consider a modern web mail program like Yahoo or Live mail which provide the storage free for you, and give you access to your mail from anywhere. With a free Live ID you can even Sync, Backup and Store your Files to the Cloud with Skydrive - Windows 7 Forums
My System SpecsSystem Spec
30 Nov 2013   #5
Deaf Dave

Windows 7 64-bit Home Premium
 
 
PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

Yes, re-booting a few sometimes clears up a problem. However, I have never had so many problems until the last updates, associated with what is supposed to be an easy thing - updates. Especially when it changes my system. I have done some installs in batches such as all the updates for Office 2007 and they all installed ok and were not in need of re-installing.

As to my e-mail program, I happen to think Incredimail obsolete or not, is just that, Incredible. I have tried others. Yahoo mail is the absolute worst! Unfortunately, the Incredimail backup program stinks. I had to use an XP workaround to retrieve all my contacts etc. A major time consuming project. That is the main reason other than having to have to re-install all my 193 programs, that I make an image on an external drive for just in case of hard drive failure.

I will as you suggested install them one at a time. Currently, my PC is ok? but still needing those updates that failed. We'll see how doing them one at a time works out and after the re-start, I hope my PC isn't screwed up again.
Thanks again.
My System SpecsSystem Spec
30 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is nothing amiss in the posted logs - but they are grossly incomplete.

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
30 Nov 2013   #7
Deaf Dave

Windows 7 64-bit Home Premium
 
 
PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

Noel,
You say the info I posted is grossly incomplete and referred me to the posting instructions. I followed those instructions. 1. I used the SURT tool and ran it three times. 2. SFC Scan. I ran that as well as Chkdsk/F/C:. 3. Windows update error codes: I supplied those as well. 4. Log collection. I collected them but the zipped CBS file was too large to upload. I did however upload what I could., The cab files are in a format that says they can't be uploaded. 5. Lastly, I started a new thread. So, please let me know what I missed that I could have done and I will do as best I can and do so.
Thank you.

PS, If there is a way to upload these files please let me know.
My System SpecsSystem Spec
01 Dec 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The instructions ask you to upload the full CBS folder - zipped.
They also ask you to specify which patches are failing - or at least which was the first to fail.
My System SpecsSystem Spec
01 Dec 2013   #9
Deaf Dave

Windows 7 64-bit Home Premium
 
 
PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

Reply to Noel,
As I had mentioned,the zipped file was unable to be attached because of an error (see attached error code) and it may have been too large at 13.4MB (Max size: zip 8.00 MB) (see attached snip). I don't recall requesting which patches were failing but I did include the error codes. The first one to fail KB915597 was on 11/18/13. The 2nd thru 15th on 11/24/13. If you need a list of those KB's I will supply them.

I have also noticed that 'new' updates are posted today as available but that they were previously installed successfully on 10/9/13. Why they show as needing to be installed I do not know. Can't Microsoft's software pick that up? It appears that some of the past failures may be attributed to the fact they were previously successfully installed.

Even if the updates fail to install, why should that affect my PC in such a way as to seemingly erase all files,folders,photos,videos and even delete all of Firefox's history and render it as a brand new install? sometimes the PC starts as it should with all two years and 488GB of files, folders etc and at other times as a new install? In 2 plus years, I never had this problem before until the update failures that started on 1/18/13.
Attachment 295745

Attachment 295746

PC Rolled Back after updates failures, Errors: 800F0826, 800700B7-11-18-13-first-failures.jpg


My System SpecsSystem Spec
01 Dec 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Simply delete the older CBSPersist cab files until you grt under the size limit
My System SpecsSystem Spec
Reply

 PC Rolled Back after updates failures, Errors: 800F0826, 800700B7




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Home Premium SP1 Update Errors 800F0826 & 8007054F
I was getting 800705F errors for one update for two weeks. After reading several posts I found the most straight forward resolution would be to do a Repair Install. I now have 26 updates that will not install :( SFC Scan found nothing, Ran Windows 7 SURT. I need help. KB2685811 error...
Windows Updates & Activation
Seriously upset. Latest update rolled back my PC
Second time this has happened. The latest update has reeked havoc with my computer. - Default settings seem to have been universally applied, cancelling all my settings - everything from what my desktop background is to what folders are on the desktop. - All Mozilla favourites are gone -...
Windows Updates & Activation
Windows 7 Updates - Multiple Failures
Hi, I just did a clean install of Win 7 32 bit on a new hard drive. I have Automatic Updates active and have activated my install of Win 7. I have the following multiple update failures despite having run update manually several times and Fix It as well. Do I need to go through each of these...
Windows Updates & Activation
Can't install "new Windows Update software" -errors 80004005, 800700B7
Hi, I've got a Dell netbook with a problem. It's running Win7 Starter. When I go to check for updates, it first wants to install the latest Windows updater, but that fails with error code 80004005. If I try again I get error 800700B7. After trying system restore and running SFC, which found a...
Windows Updates & Activation
Upgrade from Vista to Win 7 failed - rolled back - why ?
I ran the upgrade of Win 7 build 7000 over Vista 32 bit, and everything seemed to proceed fine until it ultimately ended up telling me the installation failed and it needed to roll back to the old operating system. Which it did, and I'm back to a functional Vista system. Where do I find the...
Installation & Setup
Rolled back driver=BSOD
Hi all, The other day I was experiencing some issues with my ATI 4350. I updated to the new 9.2 driver when it became available and didnt have any issues. I went to play my Test Drive game and i lost the sound and also game would freeze. I decided to roll back the driver to see if it would fix...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App