Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Desktop does not "sleep" after fibre optic broadband installed

05 Dec 2013   #1
puzzledlad

Windows 7 Professional 32-bit
 
 
Desktop does not "sleep" after fibre optic broadband installed

Got fibre optic broadband installed by TalkTalk last week. Since then when I put desktop to Sleep, it goes to sleep but gets restarted by itself within a couple of minutes. It then continues to go to sleep and get restarted by itself. However, if the Ethernet connection between the router and computer is removed, the computer stays in sleep. I rang TalkTalk tech support and they say I need to update my network driver. Device Manager on my computer says the Network adapter is Intel 82566DC Gigabit Network Connection. I right-click that and select "Update driver software" and then "Search automatically for updated driver software", I get the message "Windows has determined the driver software for your device is up to date".

I am running Windows 7 Professional on Dell Dimension 9200. The router supplied by TalkTalk is DSL 3780 by D-Link.

Has anybody else experienced this problem? Help!


My System SpecsSystem Spec
.
05 Dec 2013   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This might be what you are looking for. Make sure you create a system restore point before installing a new driver then if it is no good you can easily get back to square one.

https://downloadcenter.intel.com/Sea....aspx?lang=eng

Where it says "Search Downloads" copy and paste this "Intel 82566DC Gigabit Network Connection". You should get to a page that looks like this:

Desktop does not "sleep" after fibre optic broadband installed-intel.png


My System SpecsSystem Spec
05 Dec 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by puzzledlad View Post
Got fibre optic broadband installed by TalkTalk last week. Since then when I put desktop to Sleep, it goes to sleep but gets restarted by itself within a couple of minutes. It then continues to go to sleep and get restarted by itself. However, if the Ethernet connection between the router and computer is removed, the computer stays in sleep. I rang TalkTalk tech support and they say I need to update my network driver. Device Manager on my computer says the Network adapter is Intel 82566DC Gigabit Network Connection. I right-click that and select "Update driver software" and then "Search automatically for updated driver software", I get the message "Windows has determined the driver software for your device is up to date".

I am running Windows 7 Professional on Dell Dimension 9200. The router supplied by TalkTalk is DSL 3780 by D-Link.

Has anybody else experienced this problem? Help!
Hi puzzledlad,

Welcome to Seven forums.

Please check this link below where you can download and install the driver for the system:

Driver Details | Dell US

If you received any error then install it under compatibility mode:

Drivers - Install Vista Drivers on Windows 7

Check this video for updating any driver for your system:

Updating Dell Drivers

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

06 Dec 2013   #4
puzzledlad

Windows 7 Professional 32-bit
 
 

Thank you mitchell65 and SandeepP for your suggestions. But I thought of doing further digging on the sleep and awake aspect and came across this
Computer frequently wakes up by itself
In that thread one contributor mentions settings for the network adaptor which I followed as follows:
Start
Type "Device Manager"
Select Device Manager
Expand Network Adaptor
Right-click the card - in my case "Intel 82566DC Gigabit Network Connection"
Select Properties
Select tab "Power Management"
Uncheck "Allow this device to wake up computer"
OK

That seems to have done the trick.
My System SpecsSystem Spec
06 Dec 2013   #5
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well Done1 Thanks for the feedback. Others may have the same problem so you have helped others already. Rep to you
My System SpecsSystem Spec
09 Dec 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by puzzledlad View Post
Thank you mitchell65 and SandeepP for your suggestions. But I thought of doing further digging on the sleep and awake aspect and came across this
Computer frequently wakes up by itself
In that thread one contributor mentions settings for the network adaptor which I followed as follows:
Start
Type "Device Manager"
Select Device Manager
Expand Network Adaptor
Right-click the card - in my case "Intel 82566DC Gigabit Network Connection"
Select Properties
Select tab "Power Management"
Uncheck "Allow this device to wake up computer"
OK

That seems to have done the trick.
Hi puzzledlad,

Its great to hear that it has resolved the issue to your satisfaction. We appreciate you sharing the resolution with us as I am sure this would help other users as well with a similar issue.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
Reply

 Desktop does not "sleep" after fibre optic broadband installed




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Get rid of "images", "styles" folders on desktop
Apologize in advance for what surely has been asked and answered before, but a quick search of this forum did not give me what I am looking for. On my desktop are two folders, labeled images and styles, that I do not need to see. What setting must I change to make them disappear from the desktop...
General Discussion
"investigate router or broadband modem issues" when others can connect
at a coffee shop I frequently have the message on the troubleshooter "investigate router or broadband modem issues" when trying to connect to their public wifi 80% of visits when others can connect and access their internet including my Android phone. they try resetting the router but didn't work....
Network & Sharing
New Method to Boost Available Bandwidth on Fibre Optic Cables
Read more at: Maximum PC | Scientists From CUNY Discover a New Method to Boost Available Bandwidth on Fibre Optic Cables
Chillout Room
Move "Computer" and "[username]" out from under Desktop in Explorer?
Hello, nice peoples that provide so many fixes to make Windows suck less. I've been looking for hours, but the terms are so general I can't find anything. When I open up Windows Explorer, the "Computer", my profile folder, and the Recycle Bin all appear under "Desktop". Which makes finding...
Customization
I cannot view the XP files "Desktop" "My documents"
Hi From Turkey I have a problem. I bought a new computer with windows seven Pro Here is a company and we have a domain controller. So my old computer (With windows XP Pro) was in domain. I joined in my new computer to domain. I removed the Harddisk of my old computer. and then i put it...
Installation & Setup
Start menu -> Shutdown Button - "shut down" and "sleep"
Hi. Start menu -> I can only see shut down, or sleep, depending on how it's configured, but to access other power options I have to click on the small white arrow to the right of the power button. So if the default setting of the big button is shutdown then it's a hassle to choose sleep because...
Customization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App