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Windows 7: Explorer crashes when right clicking mouse but not keyboard

06 Dec 2013   #1
MrDeepFreeze

Windows 7 Pro 64 bit
 
 
Explorer crashes when right clicking mouse but not keyboard

My Explorer window will crash every time I right click a file or folder no matter what type it is. I can however right click items on my Desktop without this problem. I also found that I can "right click" using Shift-F10 and Explorer won't crash. So it only happens when using the mouse. I've done all sorts of things including scanning for infection, SFC /SCANNOW, disabling all the context menu items via regedit, cleaning the registry with ccleaner, etc.

What could be causing this?


My System SpecsSystem Spec
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06 Dec 2013   #2
MilesAhead

Windows 7 32 bit
 
 

It will save about a day of Q&A if you

Edit System Specs
My System SpecsSystem Spec
06 Dec 2013   #3
MrDeepFreeze

Windows 7 Pro 64 bit
 
 

Done.
My System SpecsSystem Spec
.

06 Dec 2013   #4
MilesAhead

Windows 7 32 bit
 
 

Have you installed a program that has a context menu entry for both files and folders? I don't know why it would be sensitive to mouse and not keyboard unless the mouse hover triggers something.

For all files it would be under this registry key
HKEY_CLASSES_ROOT\*\shell

If you don't want to risk Regedit there are free programs that only display registry keys without allowing any changes.

edit:
This one I've used. The author has many fine system utilities:
http://www.nirsoft.net/utils/regscanner.html
My System SpecsSystem Spec
06 Dec 2013   #5
MrDeepFreeze

Windows 7 Pro 64 bit
 
 

Yes. I did both. I used the Nirsoft program along with backing up the registry entries, deleting them all, rebooting, and restoring them after finding that the issue still exists. It is very interesting that the mouse click only triggers it and I know that sounds crazy but I tested it quite a bit and it was very stable when using Shift-F10 but crashed 100% of the time when using the mouse right click. ugh.
My System SpecsSystem Spec
06 Dec 2013   #6
Ztruker

Windows 10 Pro X64
 
 

My System SpecsSystem Spec
06 Dec 2013   #7
MilesAhead

Windows 7 32 bit
 
 

Event logs seem to be a last resort.
Yet another NirSoft should make using them easier:
Alternative to standard event viewer of Windows

It may say what program crashed Explorer if we are lucky.
My System SpecsSystem Spec
07 Dec 2013   #8
Ztruker

Windows 10 Pro X64
 
 

That's a nice, easy to use program, thanks for the tip.
My System SpecsSystem Spec
09 Dec 2013   #9
MrDeepFreeze

Windows 7 Pro 64 bit
 
 

SugarSync was the problem.
My System SpecsSystem Spec
09 Dec 2013   #10
MilesAhead

Windows 7 32 bit
 
 

Glad you resolved it.
My System SpecsSystem Spec
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 Explorer crashes when right clicking mouse but not keyboard




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