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Windows 7: Broke booting driver order; Mouse & Keyboard fail to function.

17 Dec 2013   #1
Gravitytr1

Windows 7 Ultimate 64 bit
 
 
Broke booting driver order; Mouse & Keyboard fail to function.

Hello all,

AVAST rendered my windows useless by causing it to immediately restart after booting (so I see the 4 color orbs of the windows loading up, then see the blue background where you choose which account to log into then it restarts).

So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse. Hence, not allowing me to do anything but stare at the screen or a forced power restart/shutdown. The KB and mouse work perfectly fine during the BIOS phase prior to booting to windows. I bought a PS/2 keyboard today thinking that it might solve the issue (my original KB and mouse are USB) but it did not. I spent a night and morning googling methods but I can't seem to find anything related to my issue and my migraine finally kicked it from frustration.

What can I do to fix this without reinstalling windows? Is there a method to reset what drivers load up? Or maybe reset msconfig startup parameters to default? Another issue I'm having is that I do not have the "repair install" option when I boot with the Windows DVD. This had me stumped all last night but I finally realized that it's because you need to activate the DVD from within the Windows Environment then reboot. That, as I stated, is not possible.

Thank you for your help!
Grav

EDIT: Also, none of the other recovery options helped me during the BIOS phase. (The ones that pop up after clicking F8)


My System SpecsSystem Spec
.
17 Dec 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Gravitytr1 View Post
Hello all,
So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse.
So you booted in safe mode and changed some things in msconfig. "normal boot" works as well as I read correctly. Did you use keyboard/mouse to logon? Do you see clock in bottom right of screen? Does it increase a minute each minute?

What did you "mess around" with msconfig?
My System SpecsSystem Spec
17 Dec 2013   #3
Gravitytr1

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by Gravitytr1 View Post
Hello all,
So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse.
So you booted in safe mode and changed some things in msconfig. "normal boot" works as well as I read correctly. Did you use keyboard/mouse to logon? Do you see clock in bottom right of screen? Does it increase a minute each minute?

What did you "mess around" with msconfig?
So, I booted into safemode and changed the "startup" and the "services" parameters. For "startup", I disabled all of them. (Keep in mind at this point I was desperate and pretty rung out ), for "services" I removed every service not from "microsoft" and maybe one "microsoft" service, I do not recall which.

I can reach the sky blue windows login screen and see my 2 different accounts in both safemode and normal mode. The mouse icon is in the center, the shutdown icon is in the lower right corner. There are no clocks. My keyboard num light indicator is also frozen at this point (despite it working fine in BIOS) when I press the num lock, not sure if this information will help.
My System SpecsSystem Spec
.

17 Dec 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So actually your screen freezes. Maybe computer is doing things.... but you don't see them. No reason to think it's a mouse or keyboard issue.

Quote:
So, I booted into safemode and changed the "startup" and the "services" parameters. For "startup", I disabled all of them.
Did you disable "all startup items" and all "non microsoft services"?

Press F8 on boot. Select option "repair your computer". Try a system restore to a date prior to having problems. Can you boot to safe mode afterwards? And normal boot?
My System SpecsSystem Spec
17 Dec 2013   #5
Gravitytr1

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
So actually your screen freezes. Maybe computer is doing things.... but you don't see them. No reason to think it's a mouse or keyboard issue.

Quote:
So, I booted into safemode and changed the "startup" and the "services" parameters. For "startup", I disabled all of them.
Did you disable "all startup items" and all "non microsoft services"?

Press F8 on boot. Select option "repair your computer". Try a system restore to a date prior to having problems. Can you boot to safe mode afterwards? And normal boot?
Maybe it is just a freeze.

Remember, I tried all of the F8 options to no avail. Repair your computer just states that it could not find anything that needs repair. I also have no restore points.

"Did you disable "all startup items" and all "non microsoft services"?"

Yes, exactly. And maybe one microsoft service which I do not recall what it is.
My System SpecsSystem Spec
17 Dec 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

How come you look so sure AVAST is (or was) the culprit of the inital problem?
Why is "system restore" not enabled?
My System SpecsSystem Spec
17 Dec 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Did you only disable a lot of "services"?
My System SpecsSystem Spec
17 Dec 2013   #8
Gravitytr1

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
How come you look so sure AVAST is (or was) the culprit of the inital problem?
Why is "system restore" not enabled?
I was having BSOD issues a while back which I could not get rid of. I spent over a month figuring it out and somehow, from my various analyses, I decided that it was AVAST. Probably from the eventviewer. Anyhow, the PC worked fine for a long time (over a month wit no BSODs or random restarts) until last night, Kaspesky finished its free trail, so I deleted that. I DLed AVAST.Then I went through the installation questions and hit INSTALL. A minute after I get the same issues (blue corrupted screen with an abrupt reboot) I had a while back when AVAST was my antivirus.

I don't know how this information will help you or me, however Keep in mind my main questions are "What can I do to fix this without reinstalling windows? Is there a method to reset what drivers load up? Or maybe reset msconfig startup parameters to default?"
My System SpecsSystem Spec
17 Dec 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

I know how to reset things outside win7. But.....
  • Disablīng "startup items" doesn't freeze win7. Nor does it crash win7.
  • Disabling ALL services .... win7 still boots. (just tested it).
None of the F8 recovery items make you boot succesfully. Only "repair your computer" works. No "restore points" on system.

I gonna investigate how to force "normal boot"
My System SpecsSystem Spec
17 Dec 2013   #10
Gravitytr1

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
I know how to reset things outside win7. But.....
  • Disablīng "startup items" doesn't freeze win7. Nor does it crash win7.
  • Disabling ALL services .... win7 still boots. (just tested it).
None of the F8 recovery items make you boot succesfully. Only "repair your computer" works. No "restore points" on system.

I gonna investigate how to force "normal boot"
Ok, thank you very much!
My System SpecsSystem Spec
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 Broke booting driver order; Mouse & Keyboard fail to function.




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