Computer's properties window disapears

It would seem you have a bad battery that is not charged if it won't boot with battery only.
Try another charger ONLY if from the same model laptop.

The "77% charged" only appears when plugged to the charger, is this correct? My hunch, and it's just a hunch, is that figure comes from the adapter and not the battery, since it also says "not charging".

Batteries can die at any time and having them plugged to the adapter all the time, or a lot, can make it go bad faster.

The laptop did boot on batteriy only at one time - correct?

trexiic said:

My laptop won't boot without the battery.
.....
I can't run on battery without the power block.

I agree Gary and thanks for the emphasis on the power block (charger).

Britton30 said:

It would seem you have a bad battery that is not charged if it won't boot with battery only.
Try another charger ONLY if from the same model laptop.

Ok, thanks. I want to take a step back for a moment.

The battery could in fact be bad and it is unfortunate that it manifested now. Two hours is fairly short for a charge to last, so the battery might have been degrading before - it just showed up at this point.

Yhe malware logs you sent me and posted showed a few difficult to remove items. What I suggested and you decided was best was to do a Samsung recovery install - restore to Factory condition.

We're good up to this point, but.... In post# 52 I recommended the Diskpart Clean command prior to reinstalling and reiterated that in post #54.

Was Diskpart clean done or was it not understood (it happens... Clean install & Diskpart clean command).

I'm asking because if it was NOT done, then there might stilll be malware on your system.

If it was done, then therre was nowhere for any malware to hide and the probablity of a bad battery increases.

You're right I wasn't clear on the YES /NO steps - at least not until post 54

Viruses can exhibit different behaviors, and different viruses affect various operations.

You might want to run through these for ease of mind.



On Demand scans

• Kaspersky TDSSKiller Anti-Rootkit: Direct download (run, save or cancel)
  Detailed information
  .
• ESET: Online Scanner
  Overview | Help
  .
• Malwarebytes' (Mbam)
  When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
  
  
• AdwCleaner
  
     Note

  The default save location is your Downloads folder.
  AdwCleaner is a standalone executable, there is nothing to install
  The screen I posted is the previous version - I just haven't updated the image
  
  
  How to use AdwCleaner version 3.x
  Utiliser AdwCleaner version 3.x