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Windows 7: Need Microsoft expert help Windows7home

01 Jan 2014   #1
fugitivebuster

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Need Microsoft expert help Windows7home

Hi I am a newbie I need help with my windows 7 Home premium I recently started having problems with it first lost jump in startup then lost I think windows installer every time I tried to download an exe file it would open it in notepad, I was told to download drive manager software which I did. It allowed someone to go into my computer check my drivers and update if needed well they updated 29 drivers but they also told me that I had major software problems and I needed to Have a Microsoft expert look at my computer and have them repair the files. When I got a price for this it was 299.00 a year ouch at this time of year I don't have that kind of money he put everything he found in notepad of course I cant find it I know he got the info from administrative tools componate services event viewer. Is there anyone out there who can help me PLEASE.


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01 Jan 2014   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

This $299 story looks like a virus. I suggest you scan the system - e.g. with Malwarebytes - the free version.
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01 Jan 2014   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

The OP's story sounds very much like one of those complete scam phone calls that say they are from "Windows" & we have seen that you have a lot of problems with your computer. Thank goodness he did not go ahead with it.
If anyone phones up giving the impression they are from Microsoft or Windows or something similar for heavens sake hangup immediately, they are a scam. Do not under any circumstances allow them to gain any access to your computer.
Microsoft never phone you unless you arranged with them to do so.
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01 Jan 2014   #4
indianacarnie

 

Yeah, sounds like a scam or Virus to me too. DON"T give any money and post a more detailed explanation of your problems. I'm sure we can help with them, have some very talented people here. Before you do ANYTHING else, do as whs said and scan with Malwarebytes/SuperAntispyware or the malware program of your choice. Run your Anti-Virus also, in safe mode if possible.
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02 Jan 2014   #5
gregrocker

 

Work through these Troubleshooting Steps for Windows 7 to go over your install thoroughly. Start with the Malwarebytes full scan as already suggested.

If Windows Installer files are opening in Notepad, you may have lost the Default File assocation for Installer, which can be restored by running the .msi registry fix in Default File Type Associations - Restore - Windows 7 Forums.

If that doesn't suffice, tell us exactly what files you are trying to run that are opening incorrectly in Notepad, and also about any other files you have opening incorrectly.
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02 Jan 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From post #1

Quote:
I was told to download drive manager software which I did.
Who or what told you to do this?
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02 Jan 2014   #7
Urthboundmisfit

Win 10 Pro x64, Win 7 Pro x64
 
 

Quote   Quote: Originally Posted by fugitivebuster View Post
...I recently started having problems with it first lost jump in startup...

...I was told to download drive manager software which I did....

...Is there anyone out there who can help me PLEASE.
First off yes, there are MANY people on this site who can and will help you... but ONLY if you follow instructions exactly as they are given. So far everything that has been previously posted is spot-on correct, personally I would follow the instructions provided by gregrocker who is one of the most knowledgeable persons not only on this site but on the net (IMHO).

Please clarify the above italicized quotes from your OP... what does "lost jump in startup" mean?
WHO told you to download the garbage software driver manager and more importantly WHY did "they" tell you to do so? Did you pay anything to install/run this DREK? Is >>>this<<< what you downloaded?

EDIT TO ADD: Ripoff Report for "Driver Manager"
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 Need Microsoft expert help Windows7home




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