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Windows 7: Windows won't start

03 Jan 2014   #1
Mayfly

Windows 7 proffesional
 
 
Windows won't start

I have a 6mth old HP ProBook 4740s 64bit W7 Professional i5. I've never been overly happy with it. It often takes a while to both start and shut down and recently I noticed that memory usage was high using the desktop gadget. When I checked the system config advanced boot it was only using 1 processor and 218 of RAM I was advised to change it to 4 and 4096 RAM.

Now I can't get windows to start. Is it because of what was changed? I did remove some programmes from the start up menu but nothing important

It's always been a bit backwards at starting whereas all other PCs I've had start windows then asks for the password this pc asks for the password and then boots windows.

It's run a auto repair but says it can't fix the problem the only error it comes up with is 0x490 it does give a few options system restore being one but as you see from my thread here I could never get it to do one System Restore not saving?
another option is to use the backup disc I made but yes you've guessed it i can't find it!!

I googled error 0x490 and found this System Recovery Options but I can't get to the advance start window again.

Is there anything I can do or will I need a professional repair?


My System SpecsSystem Spec
.
03 Jan 2014   #2
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

First I would say try a Repair Install You need to have a Windows 7 Install Disk. Windows 7 Direct Download Links Download the ISO and burn it to a DVD at no more than a 4X speed. Make sure it is the same as you have now. You specs say you have Win 7 Professional. You will need to go half way down the page. The first ones you see will say "Chinese". Keep going and you will get to English. Make sure you download what you have Professional and either 32 or 64 bit, whichever one you have. Let us know what happens.
My System SpecsSystem Spec
03 Jan 2014   #3
Mayfly

Windows 7 proffesional
 
 

Thanks so much for your help - the version I require I believe is the forth one Windows 7 Professional x64 SP1 U remedia fresh. Tho' I'm not sure what the U remedia fresh is.

How does this download work? I assumed it would go into my download folder and from there I can burn it to disc however it seems to to be saving in google downloads can I burn it from that location as it's a new one on me?
My System SpecsSystem Spec
.

03 Jan 2014   #4
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by Mayfly View Post
Thanks so much for your help - the version I require I believe is the forth one Windows 7 Professional x64 SP1 U remedia fresh. Tho' I'm not sure what the U remedia fresh is.

How does this download work? I assumed it would go into my download folder and from there I can burn it to disc however it seems to to be saving in google downloads can I burn it from that location as it's a new one on me?
It will download as an .ISO file. Just burn that to a Disk and it will unpack the files automatically on the disk. Nothing else is needed.
My System SpecsSystem Spec
04 Jan 2014   #5
Mayfly

Windows 7 proffesional
 
 

Thanks - this what has happened so far....

The first thing that always happens under normal operation is it asks me for my password - then windows starts-

Now when I try to start after 30 seconds or so it's going back to the password screen, I type it in a second time hit enter and get a screen [black with writing] that says 'Windows failed to start' and asks if I want to try to start windows again normally or do an Auto fix. At the end of the auto fix there are 2 links one is the log of what it's checked and where I found the error 0x490, the other link asks what method I would like to try to fix the problem they are:

Start up repair [already tried]
System Restore [would never do one]
System image recovery [Can't find it - very puzzling]
Windows memory diagnostics
Command prompt

I can't get it to recognize the Iso disc or find any way to open the disc.

I think I'm stuck!!
My System SpecsSystem Spec
04 Jan 2014   #6
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Let's recap. == You have burned a Windows 7 disk from the link in message #2. You have inserted the disk and then booted so that it boots from the disk and not your HD. What kind of message are you getting at this point?
My System SpecsSystem Spec
04 Jan 2014   #7
Mayfly

Windows 7 proffesional
 
 

OK

I press the start button it asks me to login -that's usual

It goes to the windows screen and after a few seconds asks me to log in again

The 2nd time I do I get a black screen telling me there is a boot problem and it runs the auto recovery.
the auto recovery tells me there is a problem and give me 2 links - 1 tells me what has been checked the other gives a list of options as in reply 5.

I downloaded the ISO file [almost 3GB] the copy utility wouldn't allow me to burn to disk it told me the file couldn't be found so I used the W7 utility.

When I put the disk in nothing happens with it, how do I make sure it tries to boot from that and not HDD? I don't get anything on screen other than what I have said above no prompts etc.
My System SpecsSystem Spec
04 Jan 2014   #8
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by Mayfly View Post
OK

I press the start button it asks me to login -that's usual

It goes to the windows screen and after a few seconds asks me to log in again

The 2nd time I do I get a black screen telling me there is a boot problem and it runs the auto recovery.
the auto recovery tells me there is a problem and give me 2 links - 1 tells me what has been checked the other gives a list of options as in reply 5.

I downloaded the ISO file [almost 3GB] the copy utility wouldn't allow me to burn to disk it told me the file couldn't be found so I used the W7 utility.

When I put the disk in nothing happens with it, how do I make sure it tries to boot from that and not HDD? I don't get anything on screen other than what I have said above no prompts etc.
Don't use the copy utility. == You need to download the .ISO file and burn it to a DVD. This will give you a Windows 7 install disk. With your computer on, put the disk in your DVD drive and shut down.
Start the PC, with the DVD in the drive, and it will boot from the Windows DVD. One of your options will be the "Repair Install". Choose this and see if any files can be repaired.
My System SpecsSystem Spec
05 Jan 2014   #9
Mayfly

Windows 7 proffesional
 
 

I downloaded imgburn and burnt a 2nd dvd. My pc booted from it and I set the language time etc as asked I then clicked repair install.

It went through the motions and but came up with the same options I had before, basically 'Start up repair cannot detect a problem' [the original error 0x490 has gone] and gives me the option to finish [shut down] or cancel [that takes me back to the install repair screen].
My System SpecsSystem Spec
05 Jan 2014   #10
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

If your PC is only 6 months old, hopefully it is still under warranty. If it is I would go back to the retailer/manufacturer and tell them of the problems. If it is not under warranty, I would do a complete Clean Install Windows 7 Let us know how things are going.
My System SpecsSystem Spec
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