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Windows 7: the explorer process crashing

27 Jan 2014   #21
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Just some more info.

Quote   Quote: Originally Posted by beeski View Post
Quote   Quote: Originally Posted by Callender View Post
I can't say that I'm an expert on this but I did have the same issue "Windows explorer has stopped working" and after some research found that it could be down to a whole range of issues. I decided that the most likely cause was a corrupt media (image or video) file somewhere on the HD. That's just one possible cause that you could investigate. I'm sure that other forum members will help you check out the other possible causes.

After checking all jpeg image files for corruption the problem remained so I moved all personal image and video files onto another HD and since then I've been problem free.

See: Error: Windows Explorer has stopped working

You can use JPG Cleaner to scan for and bulk delete corrupt jpeg files:

Rainbow Software - Programs

Download link is hard to spot. It's in the blue box below the description.

Settings that I used:

Attachment 300908

I didn't manage to find a similar method to deal with other image file formats or video files. I just moved any folders of images or videos that I had personally created off my hard drive onto an external one.

This might not help in your case but in my case it did indeed solve the problem.

Good Luck!
thank you very much for the detailed response! i have to admit however that this explanation seems most unusual to me (i'd understand a corrupt .dll or other piece of code is critical, but a random jpg file that may not even be accessed, seems so very strange to me!).

i will keep it in mind though, and failing the system file checker scan i just did, i can try it.

Don't know what the problem is exactly - just that I worked through all steps listed here:

Windows Explorer Has Stopped Working Fix | Ghacks

As I worked my way through the list I still got regular crashes - "explorer has stopped working" until I decided to try the last item on the list. That involved moving all media files created or downloaded by me onto another drive (not necessarily an easy task) and the problem stopped and hasn't reappeared. Obviously it's not the only possible cause!

Note: The problem can also be cause by corrupt files on external drives that are pugged in if explorer is accessing them.


My System SpecsSystem Spec
.
27 Jan 2014   #22
beeski

Microsoft Windows 7 Enterprise 64-bit
 
 

i've ran the sfc repair scans (under the current admin account). i have also looked at shellex64, and actually enabled some extensions i had previously disabled. i haven't encountered the issue since, so, fingers crossed.

thank you for all the help thus far.
My System SpecsSystem Spec
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 the explorer process crashing




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