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Windows 7: the explorer process crashing

08 Jan 2014   #1
beeski

Microsoft Windows 7 Enterprise 64-bit
 
 
the explorer process crashing

recently, i have been experiencing frequent crashes of the explorer.exe process under win7 x64. i have since run various malware scans, including microsoft's own, checked for corrupt win 7 files, as well as googled on the issue a little bit. i've found some reports associating this issue with shell extension conflicts, and have done some very minor tweaking using shellex, but as i am not sure what i should really be looking for, i have not come up with a fix yet.

i would really appreciate any tips on solving this.

thank you!


My System SpecsSystem Spec
.
08 Jan 2014   #2
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please follow the Easy System specs link in my signature below and
elaborate on what the shell tweaks were done and what utiltiy or method was employed

Thanks
My System SpecsSystem Spec
08 Jan 2014   #3
beeski

Microsoft Windows 7 Enterprise 64-bit
 
 

thank you.

i have filled out the sys specs based on the tool you provided.

as regards the shell tweaks-- i used the shellEx x64 tool, and i believe these are extension names i disabled:

acronis secure zone
acronis true image shell context menu extension
VersionsPageSHellExt Class (also related to acronis)
BRU context menu handler (bulk rename utility)
MBAMShlExt Class (malware bytes)

in laymen's terms, shellex is showing a couple of other extensions as 'not disabled', albeit with a pink background; and i am unsure what that is an indication of. those are winrar's extensions, 'shell extension (x64) for altap servant salamander', 'microsoft XPS rich preview handler', a bunch of dropbox's extensions, and a 'sorcerer shell extensio' (sic).
My System SpecsSystem Spec
.

08 Jan 2014   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

run a system file check, see if it turns up anything.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
08 Jan 2014   #5
beeski

Microsoft Windows 7 Enterprise 64-bit
 
 

thank you!

i've run the test and it did indeed come up (and reset) some files; unfortunately the cmd shell closed so i cannot tell what the affected file(s) were (edit: unless this gets logged somewhere - ?)

i will have to see now if the issue continues to show...

thank you again.
My System SpecsSystem Spec
08 Jan 2014   #6
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Windows\logs\CBS\CBS.log

See OPTION THREE of tutorial "How to See and Read....from the CBS.log"
My System SpecsSystem Spec
08 Jan 2014   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Possible cause

I can't say that I'm an expert on this but I did have the same issue "Windows explorer has stopped working" and after some research found that it could be down to a whole range of issues. I decided that the most likely cause was a corrupt media (image or video) file somewhere on the HD. That's just one possible cause that you could investigate. I'm sure that other forum members will help you check out the other possible causes.

After checking all jpeg image files for corruption the problem remained so I moved all personal image and video files onto another HD and since then I've been problem free.

See: Error: Windows Explorer has stopped working

You can use JPG Cleaner to scan for and bulk delete corrupt jpeg files:

Rainbow Software - Programs

Download link is hard to spot. It's in the blue box below the description.

Settings that I used:

the explorer process crashing-jpg-cleaner.jpg

I didn't manage to find a similar method to deal with other image file formats or video files. I just moved any folders of images or videos that I had personally created off my hard drive onto an external one.

This might not help in your case but in my case it did indeed solve the problem.

Good Luck!


My System SpecsSystem Spec
08 Jan 2014   #8
beeski

Microsoft Windows 7 Enterprise 64-bit
 
 

Quote   Quote: Originally Posted by Callender View Post
I can't say that I'm an expert on this but I did have the same issue "Windows explorer has stopped working" and after some research found that it could be down to a whole range of issues. I decided that the most likely cause was a corrupt media (image or video) file somewhere on the HD. That's just one possible cause that you could investigate. I'm sure that other forum members will help you check out the other possible causes.

After checking all jpeg image files for corruption the problem remained so I moved all personal image and video files onto another HD and since then I've been problem free.

See: Error: Windows Explorer has stopped working

You can use JPG Cleaner to scan for and bulk delete corrupt jpeg files:

Rainbow Software - Programs

Download link is hard to spot. It's in the blue box below the description.

Settings that I used:

Attachment 300908

I didn't manage to find a similar method to deal with other image file formats or video files. I just moved any folders of images or videos that I had personally created off my hard drive onto an external one.

This might not help in your case but in my case it did indeed solve the problem.

Good Luck!
thank you very much for the detailed response! i have to admit however that this explanation seems most unusual to me (i'd understand a corrupt .dll or other piece of code is critical, but a random jpg file that may not even be accessed, seems so very strange to me!).

i will keep it in mind though, and failing the system file checker scan i just did, i can try it.
My System SpecsSystem Spec
08 Jan 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I personally stay away from so-called cleaners. No one knows what might be causing this yet. But, you did spark something in this old man's head.

Beeski
- after complying with Addram's request and any subsequent follow up requests,
you might try rebuilding the search index
Index - Rebuild
My System SpecsSystem Spec
08 Jan 2014   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please attach sfcdetails.txt to a new post and someone will take a look

Use the paperclip icon on the menu above a post window to attach the file
Quote   Quote: Originally Posted by beeski View Post
..... i will keep it in mind though, and failing the system file checker scan i just did, i can try it.
My System SpecsSystem Spec
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