How to fix this Unexpected shutdown in windows 7


  1. Posts : 2
    windows 7 ultimate32-bit (6.1, Build 7600)
       #1

    How to fix this Unexpected shutdown in windows 7


    Please Help my windows 7 freeze after i play any game or install a windows update after it i restart my computer. oh yeah i have the error code from the unexpected shutdown here's the codes:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 867054DC
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\011314-30279-01.dmp
    C:\Users\Irwansyah\AppData\Local\Temp\WER-63695-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt

    can someone help me with this? my computer keep freezing
      My Computer


  2. Posts : 501
    Windows 10 Home 64-Bit
       #2

    Your computer seems to have a BSOD issue. Maybe, posting this in the BSOD help forum will help more. Also download the SF
    diagnostic tool from this link

    SF Diagnostic Tool - Using for Troubleshooting

    You could try these until some BSOD professional catches up.

    Malwarebytes Anti-Malware:

    Malwarebytes : Thank you for download Malwarebytes Anti-Malware

    Please uncheck the option to enable a free trial of malwarebytes anti-malware PRO. Do a full scan with it. It might take some time so please be patient. You may also disable your security software to avoid potential conflicts. Delete anything it finds and restart.

    TDSSKiller:

    TDSSKiller Download

    Please select the option to detect TDLFS file system. And scan with it. Delete anything it finds and restart.
      My Computer


 

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