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Windows 7: Complete wrong Windows recovery disk and driver disk sent by lenovo!

23 Jan 2014   #1
slade1style

windows 7 home premium 64 bit
 
 
Complete wrong Windows recovery disk and driver disk sent by lenovo!

I recently had to reinstall a windows 7 recovery disk and recovery driver disks that were sent to me from Lenovo support saying my warranty was good until 2015 sometime. Any way little did I know that I was in the think pad department and I have an idea pad Y570 0862 any way I explained to them in detail what my system was and they still sent me the recovery disk for the wrong machine. so I did the install not knowing it was for a think pad and now realize that there are things missing plus it is supposed to be win 7 64gb and the baseband drivers are not installed and I can't get them installed. well they won't transfer the warranty from one department to the other and say that I cannot get an extended warranty through the right department because it shows there that it is expired any way I have installed the drivers that are ment for my system to the best of my ability but I'm sure there are drivers installed for the wrong system and if I run test every thing says it is OK but I'm not sure I trust that plus I have a 32gb win 7 installed when I should have 64gb and I cannot find my blue ray info in device manager it just appears that I'm stuck unless I fork out more money for there mistake and I just don't know where to go from here or what to do! I hope this post is not offensevie in anyway I just have learned to trust this forum and respect the views and help I have received so if any one has any input please by all means let me know. Sorry again if this post is improper!


My System SpecsSystem Spec
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23 Jan 2014   #2
maxie

windows 7 home 64bit
 
 

Hi there ... This seems all wrong to me you now have a 32 Bit OS which wont support your 8GB of Ram .. How ever you should have a Product COA Key it should be some where under your Laptop .. If this is the case you could do a Clean Install of windows with the 64 Bit OS .. But if i was you i would be seeking Legal Advice ...

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
23 Jan 2014   #3
slade1style

windows 7 home premium 64 bit
 
 

Yea I think I might have to seek legal advice. Im tempted to install a 64 bit os any way I have a download on my ex hd but i am just a lil fed up at the moment but i will probably install it soon. I just want to make the right moves as of late have had so many problems!
My System SpecsSystem Spec
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23 Jan 2014   #4
maxie

windows 7 home 64bit
 
 

I think your best bet would be to seek Legal Advice before doing any thing .. When it come to doing a Clean Install read the Link which i Posted ..
My System SpecsSystem Spec
23 Jan 2014   #5
slade1style

windows 7 home premium 64 bit
 
 

Thank's I will seek legal advice and adhear to the clean install you provided. I just am shocked at the way Lenovo is handling this......
My System SpecsSystem Spec
23 Jan 2014   #6
maxie

windows 7 home 64bit
 
 

Yes i am surprised too .. I have two Lenovos never had any bother with them and always got great support..
My System SpecsSystem Spec
23 Jan 2014   #7
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Just install windows yourself, it`s very easy and we`re here to help, burn a 64 bit dvd and you`ll have windows installed in 15 minutes.

How did your warranty get screwed up just from ordering some dvd`s ?

Don`t you know when your warranty is up ?

Don`t you have paperwork ? A receipt ? A bank statement ?

I can`t believe you just can`t call and say hey, you sent me the wrong software and they won`t send you what you want
My System SpecsSystem Spec
23 Jan 2014   #8
slade1style

windows 7 home premium 64 bit
 
 

Dont get me wrong I love my laptop and always held Lenovo in the highest regard until I learned the support issue I am having now I just pray that some of the emails I have sent since getting no where with them that they give me an option for fixing there mistake!
My System SpecsSystem Spec
23 Jan 2014   #9
slade1style

windows 7 home premium 64 bit
 
 

I really just dont want to have to spend more money for something I should be covered on. I asked for recovery disk for my widows 7 os and driver recovery disk but little did I know that when I was sold my extended warranty that they sold it to me in the thimkpad department when I have an Ideapad and they even have me as having a different machine than I have. but in the ideapad department they say my warranty expired in 2012 and that because of that I can not have extended warranty added now even though I can prove I paid for it just that some agent mislead me and sold it to me in the wrong department knowing because I told them the model and all the info that had to do with my system they still allowed me to do it and I had no idea that I was speeking to the wrong people!
My System SpecsSystem Spec
23 Jan 2014   #10
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Then just bite the bullet and do it yourself, drivers are not a problem, they are on the Lenovo website, don`t even give that a second thought. Just move on. Blank dvd`s are less then $5 at Walgreens and flash drives are under $10.

I`m sure you know how to install windows but everything you need is here.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7

Do you have a COA on it ? can you read your key ?
My System SpecsSystem Spec
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 Complete wrong Windows recovery disk and driver disk sent by lenovo!




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