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Windows 7: Cannot access Windows Installer - can't reinstall

26 Jan 2014   #21
ehwj

Win7 Home Premium 64-bit SP 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I guess it wasn't that long of a walk.

First thing then is to copy your data to the external drive.

edit: combined posts

Could you post a Disk Mangement screen shot?
http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html
Hope this works. Not used to this forum and have way too many Firefox windows open. Lost the first attempt to reply so hope this is not a duplicate and that you get the file.




Attached Thumbnails
Cannot access Windows Installer - can't reinstall-diskmanager.png   Cannot access Windows Installer - can't reinstall-disk-management-update.png  
My System SpecsSystem Spec
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26 Jan 2014   #22
ehwj

Win7 Home Premium 64-bit SP 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Sorry about that ehwj. I'm trying not to fire too many things at you.

More information though would be very helpful. Thanks for post 18.


Here are some tutorials you can read. If you have any queestions about either, I'll try to answer tehm. Wehn you're comfortable with the processes a member can help you through the tutorial if you need assistance.

Just read them for now.
Eventually you'll need something to try and recover your system, start here:
System Repair Disc - Create
- hopefully you have a blank CD-R (a Repair disk doesn't need a DVD, it's relatively small)

I'd also like to see if you can roll back your system at some point using System Protection - Restore Points.
System Restore - OPTION ONE (pay close attention to step 7)

I sure you have enough for now. I'll let you chew on what I gave you.

Let me know when you're data is safely backed up / copied.

Bill
-
Thanks, Bill.
I have a blank CD-R.
The most recent restore point (other than one made earlier today) is from Nov. 2011.
I lost my 3rd party backup software - one of the files that no longer work. Could you please advise best way to perform backup you want to do. Thanks.
My System SpecsSystem Spec
26 Jan 2014   #23
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, that screen shot will do. Disk 5 is low in the shot, but I don't I'll need it.

Take your time, yours is a difficult issue and there will be all kinds of things coming your way.

Make sure everyone hears you if you say slow down

say Please SLOW DOWN I'm still trying to figure out XYZ.

It can get hectic, but this is your thread and your machine. We're all just the volunteer help.

It is important that you provide feedback - you're the eyes and hands over there. We can't see what you see and we don't know if you completed something or what the results of that action are, unless you tell us. It's better if you get into a routine of posting results so someone doesn't have to ask. Cool?

Screen shots are good, and you've mastered that already!

My System SpecsSystem Spec
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26 Jan 2014   #24
ehwj

Win7 Home Premium 64-bit SP 1
 
 

Did you notice the last part of my last post. I lost my 3rd party backup software - one of the files that I lost. Can you please advise how to perform backup you suggested I run. Thanks
My System SpecsSystem Spec
26 Jan 2014   #25
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

See that, while I was tpyng you provided great feedback.

Nov 2011? Can you check that again - post a screen shot of step 8.

I'll look for a tutorial on copying user data. There are a number of tutorials on backup, but your options are limited by the installer issue.

Bill
-
My System SpecsSystem Spec
26 Jan 2014   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yep, I saw your post, I was typing and I don't type that fast. Fixing the typos takes a bit of time too.

There might be times when I'm helping some one else or having dinner. To keep the cross posting down to a minimum, we should wait for a response from each other. If we chat too much, the thread gets long and loses focus.

Ok?
(you don't have to post Ok! I'll just assume that's alright with you )
My System SpecsSystem Spec
26 Jan 2014   #27
derekimo

Microsoft Community Contributor Award Recipient

 
 

It looks like you are going with the re-install, just curious if you checked this out yet though?

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by ehwj View Post
Alas no change.
Ran as instructed with one difference. When double clicked on Windows_Installer.reg, I did not see the option to merge. Did I do something wrong?
Did you notice this in the yellow tip box under step 3?

Services - Restore Default Services in Windows 7

Quote:
If you do not see a Merge option when you right click on the REG file, then you will need to check in Default Programs to set the reg file extension to have it's Current Default program set as Registry Editor (C:\Windows\regedit.exe). Afterwards, try merging the REG file again.
My System SpecsSystem Spec
26 Jan 2014   #28
ehwj

Win7 Home Premium 64-bit SP 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
See that, while I was tpyng you provided great feedback.

Nov 2011? Can you check that again - post a screen shot of step 8.

I'll look for a tutorial on copying user data. There are a number of tutorials on backup, but your options are limited by the installer issue.

Bill
-
The 1/24/14 point was after the problem arose. I would swear there were more recent restore points but none show up.


Attached Images
Cannot access Windows Installer - can't reinstall-restore-point-list.png 
My System SpecsSystem Spec
26 Jan 2014   #29
derekimo

Microsoft Community Contributor Award Recipient

 
 

Try checking the box to show more restore points.
My System SpecsSystem Spec
26 Jan 2014   #30
ehwj

Win7 Home Premium 64-bit SP 1
 
 

Did that. the screen shot cut off the checkmark in the box.
My System SpecsSystem Spec
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 Cannot access Windows Installer - can't reinstall




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