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Windows 7: Computer shuts off while playing

27 Jan 2014   #1
Example

Windows 7 Home Premium 64bit
 
 
Computer shuts off while playing

Hello,

In advance, sorry for my English

Computer shutting down after 30 mins gaming, some times after 1-2 hours without blue screen...

I've cleaned my fan, thermal paste replaced, Windows 7 Home premium 64 bits re installed, all drivers updated. BIOS updated and default settings set. Also I've bot notebook cooler fan pad. Temperatures of CPU, GPU and motherboard during gaming never over 70 deg. C.

I've checked power output from battery charger to computer, it's 19,6 V, so it's OK. Laptop always on charger, without battery. With battery and without it's keep shooting down.

In attachment there is BOSD files after computer crashed.




Attached Files
File Type: zip SF_26-01-2014.zip (594.4 KB, 3 views)
My System SpecsSystem Spec
.
27 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is no dmp file in your attachment, so its likely shutting down due to a thermal issue.

Provide temperatures of your system using this:
Speccy - Advanced System Information Tool
My System SpecsSystem Spec
27 Jan 2014   #3
Example

Windows 7 Home Premium 64bit
 
 

There is in attachment 2 pictures, 1st before gaming, 2nd during gaming. I'm observing always those temperatures during gaming, some times it's coming up to 70 deg. C (CPU and motherboard), GPU usually not more than 67.


Attached Images
Computer shuts off while playing-before.png Computer shuts off while playing-during-gaming.png 
My System SpecsSystem Spec
.

27 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

That doesn't look to bad to me.

If you look in C:\Windows\Minidump.....is there a file with a .dmp extension present?
My System SpecsSystem Spec
27 Jan 2014   #5
Example

Windows 7 Home Premium 64bit
 
 

No, in C:\Windows\Minidump there is no .dmp file.

Crash happens usually when i'm coming to place where is lots of people, bosses...


Attached Thumbnails
Computer shuts off while playing-minidump.png  
My System SpecsSystem Spec
27 Jan 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Stress test your graphics card:
Video Card - Stress Test with Furmark

then do this one:

NVIDIA/AMD Video Card - Test with OCCT
My System SpecsSystem Spec
28 Jan 2014   #7
Example

Windows 7 Home Premium 64bit
 
 

I did pass both tests, and no malfunction were found, looks like

Here's 1 picture with FurMark with temperatures after aprox. 10 mins testing and OCCT report pictures in .zip file. OCCT has requested me update the DirectX to latest version, so maybe that can be reason.
I didn't had time to check it, so i'll check it and give you feed back.


Attached Thumbnails
Computer shuts off while playing-furmark.png  
Attached Files
File Type: zip 2014-01-27.zip (245.2 KB, 1 views)
My System SpecsSystem Spec
28 Jan 2014   #8
Example

Windows 7 Home Premium 64bit
 
 

Computer still have crashes..
In C:\Windows\LiveKernelReports\WATCHDOG after each crash appears .dmp file..

I attached file which appeared after last crash


Attached Files
File Type: zip WD-20140128-2213.zip (50.7 KB, 2 views)
My System SpecsSystem Spec
29 Jan 2014   #9
Example

Windows 7 Home Premium 64bit
 
 

can anyone help please?
My System SpecsSystem Spec
29 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
6: kd> lmvm nvlddmkm
start             end                 module name
fffff880`08421000 fffff880`08f06000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 18:36:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
Have you checked for an updated video display driver?
My System SpecsSystem Spec
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 Computer shuts off while playing




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