Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Home Premium - not responding -can't get into safe mode etc

27 Jan 2014   #1
iecwillow

Windows 7 Home Premium
 
 
Windows 7 Home Premium - not responding -can't get into safe mode etc

Hi, I'm having many problems on my HP p6-2100 desktop running Windows 7 Home Premium now, the programs like Internet Explorer 9.0.8112.16421, Excel, is more and more often become not responding, tried System Restore but failed, showing "The restore point was damaged or was deleted during the restore", tried to run Disk Cleanup, but stucked on calculating space, tried to run Disk Cleanup in Safe model, but can not get into Safe model, it's stucked on Loading Windows Files, Loaded: \windows\system32\drivers\CLASSPNP.SYS

Any help would be much appreciated.


My System SpecsSystem Spec
.
27 Jan 2014   #2
gregrocker

 

Is this factory preinstalled Win7 which is the worst possible install one can have of Win7, larded with bloatware and useless duplicate utilities which interfere with better versions built into Win7?

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

Otherwise you can try to raise the Titanic by working through the steps for Troubleshooting Windows 7 Failure to Start
My System SpecsSystem Spec
27 Jan 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you check and see how much (Free Space) you have on the hard drive that Windows is installed?

Windows 7 Home Premium - not responding -can't get into safe mode etc-1-27-only.jpg


My System SpecsSystem Spec
.

27 Jan 2014   #4
iecwillow

Windows 7 Home Premium
 
 

Yes, it is factory preinstalled Windows 7. So other than do the Clean Reinstall - Factory OEM Windows 7 is there any other way to fix the desktop?


I have 660GB free space on C drive, that's the only drive I'm having.


Attached Images
Windows 7 Home Premium - not responding -can't get into safe mode etc-1-27.jpg 
My System SpecsSystem Spec
28 Jan 2014   #5
gregrocker

 

Work through the steps for Troubleshooting Windows 7 Failure to Start which will check for infection, then check System File integrity from boot disks which are provided.

If you can then get it stable enough to function I would Clean Up Factory Bloatware.

However none of this will come close to comparing with doing a Clean Reinstall - Factory OEM Windows 7. At best you will still have the worst possible install of Win7 one can have. Why not have the best instead?
My System SpecsSystem Spec
28 Jan 2014   #6
mjf

Windows 7x64 Home Premium SP1
 
 

A Disk Management screenshot may help.
Disk Management - Post a Screen Capture Image
HP typically don't allow users to create any more primary partitions without the disk going dynamic (ie. they use 3 partitions leaving the user only one). Users seem to often fall into this trap.
My System SpecsSystem Spec
29 Jan 2014   #7
iecwillow

Windows 7 Home Premium
 
 

I actually do want to do Clean Reinstall - Factory OEM Windows 7, however it's might be really complicated to me...

Here is the Disk Management screen capture image:


Attached Thumbnails
Windows 7 Home Premium - not responding -can't get into safe mode etc-1-28.jpg  
My System SpecsSystem Spec
29 Jan 2014   #8
gregrocker

 

Why is K labeled a System partition, and why is it marked Active? Did it's hard drive once have an OS on it? If it is not booting an OS now then it should be marked Inactive: Partition - Mark as Inactive - Windows 7 Forums.

Regardless of whether you proceed to repair the C drive or reinstall it, you will need to power down to unplug the other drives first for the repair or reinstall to complete correctly. Ask back if you need help with this.

We are here to help you with however you want to proceed. We can take this as slowly as you want, explain any or all steps in detail until you are sure you understand them. This is what we do here.
My System SpecsSystem Spec
29 Jan 2014   #9
iecwillow

Windows 7 Home Premium
 
 

Thank you.

Runned full scan with Malwarebytes, here is the result:

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2014.01.29.01
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
iecwillow :: IECWILLOW-HP [administrator]
Protection: Enabled
1/29/2014 8:48:18 AM
mbam-log-2014-01-29 (08-48-18).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 465319
Time elapsed: 1 hour(s), 30 minute(s), 33 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\QQDownload\flvplayer4free_setup.exe (PUP.Optional.Somoto) -> Quarantined and deleted successfully.
(end)

Runned SFC -SCANNOW Command, but could not completed.


Attached Images
Windows 7 Home Premium - not responding -can't get into safe mode etc-1-29-1.jpg 
My System SpecsSystem Spec
29 Jan 2014   #10
gregrocker

 

I would also run one of the FREE Bootable AntiVirus Rescue CDs Download List as if you are infected it may be blocking repair or detection in Windows or Safe Mode.

Then Try running SFC /SCANNOW Run in Command Prompt at Boot
from the Win7 disk or System Repair Disk.

It may need to be run up to 3 separate times.
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium - not responding -can't get into safe mode etc




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Nothing responding unless in safe mode
Hello all, I've ran into an issue that I've never had before and I was wondering if anyone has any advice or experience dealing with a similar issue. Here goes: I was quietly reading an espn article while chatting on gmail when suddenly my computer froze. It wasn't one of those freezes where...
BSOD Help and Support
Windows 7 not responding, works in safe mode
Yesterday I was playing a game on my HP Laptop when the computer froze. I couldn't move the mouse, open task manager, ctl+alt+delete, nothing. I had to hold the power button down for 10 seconds and do a hard reset. I let it sit for a few minutes and then booted it back up. Ever since, my...
Performance & Maintenance
Win7 Home Premium never loads completely. Happens in safe mode also...
I have a relatively new HP Pavilion p6610f w/ Windows 7 Home Premium. Nothing has been installed in it but I have tons of documents and pics. All of a sudden, the PC stops loading completely. With safe mode and regular mode, it loads to the welcome screen (the light-blue screen displayed just...
BSOD Help and Support
Win7 Home Premium never loads completely. Happens in safe mode also...
I have a relatively new HP Pavilion p6610f w/ Win7 Home Premium. Nothing has been installed in it but I have tons of documents and pics. All of a sudden, the thing stops loading. With safe mode and regular mode, it loads to the welcome screen (the light-blue screen displayed just before the...
General Discussion
Randomaly sleep mode in windows 7 home premium
How can I solve a problem of my computer getting into sleep mode after 20 minutes of running, although I configured the system to never sleep?
Hardware & Devices
If I want to install XP Mode on Windows 7 Home Premium, can I use...?
a Windows XP installation CD from an old computer of mine that I no longer use? Or would I have to buy a new Windows XP installation CD?
Virtualization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App