New
#1
Help! all my document files are corrupted
Hello, Last night I was working in Adobe illustrator and I finished one project and opened another one and I get the message that my file was corrupted, so I rebooted and tried again and got the same message.
I also tried opening a PDF file and got a corrupt file message, the same happens when I try too open any of my word or excel files - jpgs are fine and all my programs boot up fine and there are no other other signs that anything is wrong.
I believe I have contracted a virus of some kind that is preventing me access to any of my files as the file properties all look as they should.
I have run a Norton Scan and used Norton Power eraser to try and fix this and whilst it did pick up on some threats the problem still remains with the files.
I have also run a full Chkdsk scan - still file problems (although my machine is now much faster)
I have also used Malwarebytes and run a full scan and removed any quarantined items. I also have logs if needed
I still have all my files coming up as corrupted.
Can anyone please help as this is my work machine that I use for my graphic design and I backed all my data up two weeks ago onto an external hard drive so all is not lost but I still have lost two weeks of work and don't want to have to reformat the drive if possible as all signs are pointing me in that direction.
I come on here in the hope that someone out there will be able to help in some way?
Any help is greatly appreciated and also quite urgent as I have now lost two days work trying to fix this myself
Thanks in advance