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Windows 7: Can't boot (normal or safe mode) after multiple updates

31 Jan 2014   #1
captjoe777

windows 7 pro, 64 bit
 
 
Can't boot (normal or safe mode) after multiple updates

HI all...

I had my computer in storage for 7 weeks (on a boat being shipped back to US from the Middle East) and just got it unpacked a few days ago.

It started normally (a BIG relief) then wanted to do updates...48 of them!! So I started the update process but after the updates it will not boot...not normally, not to safe mode. The PC ran a CHKDSK on its own but couldn't boot after the CHKDSK.

I did manage to get Startup Repair to run once and the machine restarted to the Windows splash screen then that disappeared and now all I get is a black screen with a mouse pointer which I can move but nothing to point it at.

I cannot get to Sys Restore, safe mode, AV programs, etc.

I DO have a brand new Win 7 disk I got in Dubai a few months ago after having a tech there rebuild the machine with a new HDD and more memory...but it says "OEM System Builder Pack intended for system builders ONLY"...I suppose I could do a clean install with that and I also have a complete backup on an external drive that I made just before leaving Dubai...butI don't want to do that unless I have to.

Any thoughts?

Thanks!!

Joe


My System SpecsSystem Spec
.
31 Jan 2014   #2
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by captjoe777 View Post
HI all...

I had my computer in storage for 7 weeks (on a boat being shipped back to US from the Middle East) and just got it unpacked a few days ago.

It started normally (a BIG relief) then wanted to do updates...48 of them!! So I started the update process but after the updates it will not boot...not normally, not to safe mode. The PC ran a CHKDSK on its own but couldn't boot after the CHKDSK.

I did manage to get Startup Repair to run once and the machine restarted to the Windows splash screen then that disappeared and now all I get is a black screen with a mouse pointer which I can move but nothing to point it at.

I cannot get to Sys Restore, safe mode, AV programs, etc.

I DO have a brand new Win 7 disk I got in Dubai a few months ago after having a tech there rebuild the machine with a new HDD and more memory...but it says "OEM System Builder Pack intended for system builders ONLY"...I suppose I could do a clean install with that and I also have a complete backup on an external drive that I made just before leaving Dubai...butI don't want to do that unless I have to.

Any thoughts?

Thanks!!

Joe
See if the following helps;

Try running Command Prompt from the repair menu and then Check Disk:

1. Insert the Windows 7 Disc and boot from it.
2. In the recovery menu, choose Command Prompt .
3. Type the following command and press Enter:

Chkdsk /r /f

Please also try the following commands and press Enter at the end of each line:

Ren C:\Windows\winsxs\pending.xml pending.old

Ren C:\windows\SoftwareDistribution SDOLD

HTH
My System SpecsSystem Spec
31 Jan 2014   #3
captjoe777

windows 7 pro, 64 bit
 
 

Well I walked away from it for an hour and when I got back it was booted up albeit running slow...most processes are "not responding" and Task Manager took about 3 minutes to open up...and it shows NO applications running...which I know is wrong. It seems like the whole PC is running very sluggish...

I can't even get IE or Chrome to open up...it says they're running in TM processes but still don't show in applications as running.

Should I try the steps in the previous post?
My System SpecsSystem Spec
.

31 Jan 2014   #4
captjoe777

windows 7 pro, 64 bit
 
 

I just tried to open a folder on the Desktop and the wallpaper turned white and all the icons look like they have an opaque film on them...then after 30 sec or so that went away and the Desktop now looks normal.

Still can't open a folder though.
My System SpecsSystem Spec
31 Jan 2014   #5
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by captjoe777 View Post
Well I walked away from it for an hour and when I got back it was booted up albeit running slow...most processes are "not responding" and Task Manager took about 3 minutes to open up...and it shows NO applications running...which I know is wrong. It seems like the whole PC is running very sluggish...

I can't even get IE or Chrome to open up...it says they're running in TM processes but still don't show in applications as running.

Should I try the steps in the previous post?
It may help, but certainly won't hurt. Visit the following link for running SFC while in Windows 7;

SFC /SCANNOW Command - System File Checker
(choose option #2)

HTH
My System SpecsSystem Spec
31 Jan 2014   #6
captjoe777

windows 7 pro, 64 bit
 
 

The folder opened after 4 minutes but now it won't close when I click it...I suppose it will close on its own in a few minutes or I'll get a "not responding" message....sigh....
My System SpecsSystem Spec
31 Jan 2014   #7
captjoe777

windows 7 pro, 64 bit
 
 

The folder eventually closed...I am running the scannow process now...
My System SpecsSystem Spec
31 Jan 2014   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So system is running now (although very slow). Do a "system restore" to a date time when all was still fine. I think a week ago all was still working fine. The first time you powered on the computer (so before the 48 updates) windows did boot fine.. .did it? After system restore post back is system is working fast and fine.

After that install the updates 4 at a time and reboot. And write down which ones you did install. Post back which update causes all these problems.
My System SpecsSystem Spec
31 Jan 2014   #9
captjoe777

windows 7 pro, 64 bit
 
 

I ran the scannnow process three times and still have some unsolved issues after those scans. I then downloaded and ran the System Update Readiness Tool (KB947821) but it would not completely install...it hung at about the 90% level.

I had to use Task Manager to try and stop the install (I was able to hit cancel updates but it never "took" the command until I used TM to kill it.

Will download and try another install.

Joe
My System SpecsSystem Spec
31 Jan 2014   #10
captjoe777

windows 7 pro, 64 bit
 
 

The second download would not install at all...probably because the first one is still kind of there?

Anyway will try the system restore idea later.

Joe
My System SpecsSystem Spec
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 Can't boot (normal or safe mode) after multiple updates




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