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Windows 7: Charges for Microsoft Security Essentials

01 Feb 2014   #11
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by COMPUTIAC View Post
Lesson learned ?

No, this should not be at your expense !

I would demand my money back, call the credit card company and report this person to the BBB and everything else I could think of.

This person needs to be stopped, now !
I have called my credit card company and will call them again now that the charge has actually appeared on my account. And, yes, BBB is a good idea.


My System SpecsSystem Spec
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01 Feb 2014   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by hazel m View Post
Quote   Quote: Originally Posted by boohbah View Post
lesson well learned, stay around the forum reading up on things and you will go away having learned much, and making the payment you made a cheap lesson.
here you have access to many tutorials and a huge amount of willing helpers.
we have newcomers who are learning from scratch to oldies who remember when a computer filled a room.
welcome to sevenforums
I will indeed. I did not know Microsoft had forums until this morning. It is indeed a lesson learned as he did everything orally, promised to send everything by email but didn't. He did quite $159 for the software and then quoted another "reduced price" to renew it after 12 months. The labor was extra. To show how little evidence I have, I asked twice what software he was installing but he never named it. I only found out after the fact when I looked for it. I am going to talk with my credit card company but I fear I do not have a leg to stand on, given that he has put nothing in writing. What troubles me also is that I was given this contact by someone at my ISP tech support office.

Ah, well. That's how it goes. I have a separate question about this software but it belongs on another thread. I shall post it and, yes, now that I know you are here I shall hang around. Thanks again.
An easy way to get an idea of what all was downloaded,
Go to the Start button and type in the search box,
Uninstall a program,
Click on the suggestion on the top,
Take screen shots of this page or pages,
This will list everything installed on your computer and when if you set the pages view correctly,
This will show you how to take screen shots and upload them here,
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
01 Feb 2014   #13
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by whs View Post
I would report that to Microsoft and have them go after that guy.

I did mail them a letter just this morning. At least they need to know it is happening whether I get any satisfaction or not. Considering that my ISP gave me their number has me wondering if they use this company.

Thanks, all.
My System SpecsSystem Spec
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01 Feb 2014   #14
COMPUTIAC

Windows 8.1.1 64bit
 
 

You should call your ISP and give them an ear full about this situation.

They are the ones who got you into this.

I would be relentless about this. Do everything you can to get your money back.
My System SpecsSystem Spec
01 Feb 2014   #15
hazel m

Windows 7 Inspiron x 64
 
 

ThrashZone, I did look at that page. That is how I learned that it was Microsoft Security Essentials. Thanks for the print screen bit. That is useful.
My System SpecsSystem Spec
22 Feb 2014   #16
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by whs View Post
I would report that to Microsoft and have them go after that guy.
When you write to Microsoft about something like this, do they reply? Or do they just take note at their own end and carry through if they think it necessary? I ask because I never got a reply to my letter in which I reported this charge.

Thank you.
My System SpecsSystem Spec
22 Feb 2014   #17
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by hazel m View Post
Quote   Quote: Originally Posted by whs View Post
I would report that to Microsoft and have them go after that guy.
When you write to Microsoft about something like this, do they reply? Or do they just take note at their own end and carry through if they think it necessary? I ask because I never got a reply to my letter in which I reported this charge.

Thank you.
It may take a while. I'm assuming that Microsoft has many cases like this to look at, but given their aggressive nature in handling things like this, I'm sure they'll be contacting you for more details.
My System SpecsSystem Spec
22 Feb 2014   #18
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Quote   Quote: Originally Posted by hazel m View Post
Quote   Quote: Originally Posted by whs View Post
I would report that to Microsoft and have them go after that guy.
When you write to Microsoft about something like this, do they reply? Or do they just take note at their own end and carry through if they think it necessary? I ask because I never got a reply to my letter in which I reported this charge.

Thank you.
It may take a while. I'm assuming that Microsoft has many cases like this to look at, but given their aggressive nature in handling things like this, I'm sure they'll be contacting you for more details.
All right. Thank you. Was just wondering.
My System SpecsSystem Spec
22 Feb 2014   #19
COMPUTIAC

Windows 8.1.1 64bit
 
 

Why not call them directly.
There must be a lot of toll free numbers. If by chance you call the wrong one they will be able to give you the correct one.
Like I said in post #14, I would not let this go.

Have you gotten your money back thru your CC ?
My System SpecsSystem Spec
22 Feb 2014   #20
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by COMPUTIAC View Post
Why not call them directly.
There must be a lot of toll free numbers. If by chance you call the wrong one they will be able to give you the correct one.
Like I said in post #14, I would not let this go.

Have you gotten your money back thru your CC ?
I didn't know you could phone Microsoft. I'll keep that in mind for after I give them time to respond to my letter. As for getting my money back, that company is ignoring my efforts to talk with them. All they want is more customers. I'll try some patience with Microsoft. Thanks.
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 Charges for Microsoft Security Essentials




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