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Windows 7: Charges for Microsoft Security Essentials

01 Feb 2014   #1
hazel m

Windows 7 Inspiron x 64
 
 
Charges for Microsoft Security Essentials

When a computer technician downloads the Microsoft Security Essentials, which I understand is free, he can, of course, charge for the work he did. However, can he charge for the software and tell me I'll have to renew it at the end of the year for a reduced price? Is this legitimate?

Thank you.


My System SpecsSystem Spec
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01 Feb 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No it is not. The software is free, as are the updates as long as you use genuine Windows.
My System SpecsSystem Spec
01 Feb 2014   #3
hazel m

Windows 7 Inspiron x 64
 
 

Thank you and I suspected that. He charged me $159 for Windows Security Essentials and said that is good for one year. So, I have been "taken". It happens to everybody once in life. Nothing I can do now.

I do appreciate your reply. Now I at least know I am thinking straight. It is so hard to know whether I am getting a reputable tech support man.

Have a good day.
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01 Feb 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Email him this link, and ask him why he is charging you for a free product.

Download Microsoft Security Essentials from Official Microsoft Download Center

Make sure that his charges are for the software, not for the labour.
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01 Feb 2014   #5
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

lesson well learned, stay around the forum reading up on things and you will go away having learned much, and making the payment you made a cheap lesson.
here you have access to many tutorials and a huge amount of willing helpers.
we have newcomers who are learning from scratch to oldies who remember when a computer filled a room.
welcome to sevenforums
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01 Feb 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I'm not at all sure Microsoft would be happy to know that this technician is selling their Free security suite ?
I'd absolutely look closer at what their really charging for,
Sounds more like a service contract and not actually Selling a Free for download security suite/ I would verify that question,
Cheers.
My System SpecsSystem Spec
01 Feb 2014   #7
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by boohbah View Post
lesson well learned, stay around the forum reading up on things and you will go away having learned much, and making the payment you made a cheap lesson.
here you have access to many tutorials and a huge amount of willing helpers.
we have newcomers who are learning from scratch to oldies who remember when a computer filled a room.
welcome to sevenforums
I will indeed. I did not know Microsoft had forums until this morning. It is indeed a lesson learned as he did everything orally, promised to send everything by email but didn't. He did quite $159 for the software and then quoted another "reduced price" to renew it after 12 months. The labor was extra. To show how little evidence I have, I asked twice what software he was installing but he never named it. I only found out after the fact when I looked for it. I am going to talk with my credit card company but I fear I do not have a leg to stand on, given that he has put nothing in writing. What troubles me also is that I was given this contact by someone at my ISP tech support office.

Ah, well. That's how it goes. I have a separate question about this software but it belongs on another thread. I shall post it and, yes, now that I know you are here I shall hang around. Thanks again.
My System SpecsSystem Spec
01 Feb 2014   #8
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
I'm not at all sure Microsoft would be happy to know that this technician is selling their Free security suite ?
I'd absolutely look closer at what their really charging for,
Sounds more like a service contract and not actually Selling a Free for download security suite/ I would verify that question,
Cheers.
I still have their phone number. I can call and ask for an explanation. I'm not sure I'll get one, given the kind of conversation I had with them but I an try. I do not know what a service contract is. I called my ISP about a download problem at Thunderbird. They couldn't fix it and suggested I call Mozilla. I said we do not have a phone support with Mozilla. The woman said she had their help line number and I ended up with what I finally learned - an Online Tech company. When I called this number and questioned the man, he said he works for many software companies and has a Microsoft Level 5 certificate. All that I never heard of before. Didn't know Microsoft had such training. So, yes, I think I just very stupidly got taken and am left with a learned lesson.

I tend to just live quietly at home and mind my own business. I don't follow all the ins and outs of the electronic age. Not a good idea.

Thank you all for confirming what I wanted to know.
My System SpecsSystem Spec
01 Feb 2014   #9
COMPUTIAC

Windows 8.1.1 64bit
 
 

Lesson learned ?

No, this should not be at your expense !

I would demand my money back, call the credit card company and report this person to the BBB and everything else I could think of.

This person needs to be stopped, now !
My System SpecsSystem Spec
01 Feb 2014   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would report that to Microsoft and have them go after that guy.
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 Charges for Microsoft Security Essentials




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