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Windows 7: so frustrated

11 Feb 2014   #1
jainlikerain

windows 7 home premium edition 64 bit
 
 
so frustrated

I consider myself to be a pretty self sufficient person, yet when it comes to my laptop I am completely lost. there are so many things going on, I almost feel like it would be better to just take it in but am too stubborn to do so. Not to mention a fear I have of trusting anyone with my computer due to having someone I trusted enabling remote access to my computer and stalking me for 5 years...the first issue I am having is with simple typing. ill start typing a sentence and then all of a sudden my curser has jumped at least 9 words back and is writing between words? any idea what could be causing that? next there are several programs that no matter how hard I try, I cant uninstall them, in fact, I cant even find them in my programs and features. I even installed revo uninstaller and they don't even show up there. the most annoying of the programs is one called Full-Disk fighter. that's just for starters...any help that I can get to start with these problems would greatly appreciated.
the thought has occurred to me that this person has again accessed my computer and is causing these issues. maybe I should start by asking how I would be able to find out if remote access has again been enabled?


My System SpecsSystem Spec
.
11 Feb 2014   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I doubt if someone has taken over your pc. Your mousepad is too sensitive and that`s probably why your cursor is jumping around, hook up an external keyboard and mouse to your laptop and test. Install CCleaner and see if it will remove any unwanted programs.

http://www.piriform.com/ccleaner/download

http://www.downloadinfo.co/lp/review...&ts=1392175982
My System SpecsSystem Spec
11 Feb 2014   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please download DDS from one of these links (so we can get a bit more knowledge):
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
.

13 Feb 2014   #4
jainlikerain

windows 7 home premium edition 64 bit
 
 
my laptop from hell

Quote   Quote: Originally Posted by YesIAm View Post
This is the second time to try posting this.

... ... ... ... ...

With all due respect, I wouldn't be jumping to using CCleaner until some other basic steps are taken first.

I am of the belief that one should use those 'scrubbing' tools very reluctantly.


So the step-by-step I refer to is to first determine why a particular program you want to uninstall isn't showing in the normal manner.


So you indicate you do not see the target program in Programs and Features, so can you see it listed in 'Drive Letter' > 'Program Files'?


As for the jumping around of the cursor while typing, I'd set that aside for now while you focus on finding that program you want to uninstall. BUT be careful, of course, as you type.


By the way, is that "Full-Disk Fighter" the only program you are going to try and uninstall?


Interesting name, by the way. Wonder what a 'half-disk' looks like?
First of all thanks for your help!
There are so many programs and strange files on my computer but to just name a few...'express files' is another program and then there's 'VIP access search protect', 'nation zoom browser' and to answer your questions I can't see the programs listed in my programs and features but they are on my desktop and on my start-up menu. there are also a whole lot of pages opening. then to top it off all my directories are all mixed up...ie)videos not where they should be. I am thinking that maybe i should just restore it from a earlier back-up?
My System SpecsSystem Spec
13 Feb 2014   #5
jainlikerain

windows 7 home premium edition 64 bit
 
 
lap top continued

Quote   Quote: Originally Posted by Jacee View Post
Please download DDS from one of these links (so we can get a bit more knowledge):
DDS.com


DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.

thank you so much for your advise but try as I might I was unable to download either DDS.Com or the other link DDS.pif . thanks a bunch. I would be open to any other suggestions
My System SpecsSystem Spec
13 Feb 2014   #6
jainlikerain

windows 7 home premium edition 64 bit
 
 

just after responding to your reply low and behold it allowed me to download it...
hope it helps...

dds.txt

attach.txt


My System SpecsSystem Spec
13 Feb 2014   #7
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Type services.msc in the start search box, click on the little gear icon and the page will open. Scroll down to "Remote Desktop" ( there are three of them) and see if they're all set to 'manual'. Also look up in the left hand corner to see if each say "start the Service". If they say started, click the link to stop the service.


I see 3 Anti-virus programs on your computer! Please uninstall two and only have one running, realtime Anti-virus program. Two of the Anti-virus programs have Firewalls. You only need one active Firewall.


Norton 360 with Firewall
Zonealarm - Check Point Software with firewall
AVG


Anti-virus programs are resource hogs, so between the 3 of them, they're all fighting for your system's resources .... Besides this, the may also be fighting each other's virus definitions!!



Next, download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
My System SpecsSystem Spec
13 Feb 2014   #8
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

You could consider re installing windows.
My System SpecsSystem Spec
17 Feb 2014   #9
jainlikerain

windows 7 home premium edition 64 bit
 
 
Re: so frustrated

So Jaycee I'm either losing my mind but I'm certain that I've already responded
and did everything that you asked of me. I hope i' m not imagining it. could you please confirm?
My System SpecsSystem Spec
17 Feb 2014   #10
jainlikerain

windows 7 home premium edition 64 bit
 
 
re;so frustrated

Dear Jacee, in the strange event I will try to relay to you the steps that I took after your request. so for starters to my knowledge I only have one anti-virus program Norton anti virus running on my system, the other two that you mentioned is in my I cannot see in my programs and features, neither can I see them in my start up menu search. the only place where I can see parts of them is in my d drive.
next task...went to the services and just as I thought I had been set exactly the way you would find if the remote desktop had been enabled, so I changed them as per your instructions. only to check it again the next day and the had again been changed.
as for the final task (had massive problems with that one) so i'll leave that one for my next reply as it is now 3:42 am here in my time zone...ugg...and I have to work tomorrow. what time zone are you in?
My System SpecsSystem Spec
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