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Windows 7: Run DLL problem

26 Feb 2014   #1
merrmo

Windows 7 Home Premium 64bit
 
 
Run DLL problem

Everytime I start up my laptop this thing pop-up...need your expertise on this matter.




Attached Images
Run DLL problem-untitled.png 
My System SpecsSystem Spec
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26 Feb 2014   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Install Malwarebytes from here:
http://www.filehippo.com/download_ma..._anti_malware/



Near the end of the installation, uncheck the trial offer for the pro version.

Do the quick scan first and let it remove what it finds...
...then do a full scan and let it remove what it finds.
My System SpecsSystem Spec
26 Feb 2014   #3
merrmo

Windows 7 Home Premium 64bit
 
 

I do have a Microsoft Essential...does this one might affect if I install it to my system?
My System SpecsSystem Spec
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26 Feb 2014   #4
user31

Windows 7 Ultimate x64
 
 

Find out which program it is then reinstall it. Sometimes it a corrupt DLL file.
My System SpecsSystem Spec
26 Feb 2014   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by merrmo View Post
I do have a Microsoft Essential...does this one might affect if I install it to my system?
Malwarebytes gets along fine with Microsoft Security Essential (MSE) and just about every other antivirus software. The two tools look for different things:

Malwarebytes looks for and removes Malware and Potentially Unwanted Programs (PUP).

MSE looks for and removes (when it can) software classified as a virus/trojan/....

The software that installed & used this DLL is a PUP. The line between what is a PUP and what is a virus is vague. It is possible that MSE removed the DLL, but failed to clean up the registry entry that calls for that DLL to load. Either way. Malwarebytes should get rid of the registry entry (so no more popup) and Malwarebytes should allow you to remove other stuff that it finds.

It is okay to let Malwarebytes remove whatever it finds. Malwarebytes is a conservative tool.
My System SpecsSystem Spec
26 Feb 2014   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You have "adware", that is called a 'PUP', or potentially unwanted program.


Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder
My System SpecsSystem Spec
27 Feb 2014   #7
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

MSE may have removed it but may still have leftovers in the startup programs and registry. Try what the others have said and if that does not work, I will share my solution so I do not confuse you.
Edit: Never mind. Seems you fixed the problem.
My System SpecsSystem Spec
27 Feb 2014   #8
merrmo

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by merrmo View Post
I do have a Microsoft Essential...does this one might affect if I install it to my system?
Malwarebytes gets along fine with Microsoft Security Essential (MSE) and just about every other antivirus software. The two tools look for different things:

Malwarebytes looks for and removes Malware and Potentially Unwanted Programs (PUP).

MSE looks for and removes (when it can) software classified as a virus/trojan/....

The software that installed & used this DLL is a PUP. The line between what is a PUP and what is a virus is vague. It is possible that MSE removed the DLL, but failed to clean up the registry entry that calls for that DLL to load. Either way. Malwarebytes should get rid of the registry entry (so no more popup) and Malwarebytes should allow you to remove other stuff that it finds.

It is okay to let Malwarebytes remove whatever it finds. Malwarebytes is a conservative tool.

Thank you very much Sir, for your kindness and your awesome expertise with regards to this matter...its a thumbs up.
My System SpecsSystem Spec
27 Feb 2014   #9
UsernameIssues

W7 Pro SP1 64bit
 
 

You are welcome.

It would be interesting to see if the steps in post #6 finds things that Malwarebytes did not :-)
My System SpecsSystem Spec
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