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Windows 7: Printer problem needs guru. Looks like Windows not Brother problem.

28 Feb 2014   #1
Shabakthanai

Windows 7 Professional 64bit
 
 
Printer problem needs guru. Looks like Windows not Brother problem.

Windows 7 Professional

Haven't had the need to use my printer in a couple of weeks, so I don't know when the problem started. It is a Brother HL-2270DW that has been problem free. There are tests that can be tried using the printer itself and it says it has a good connection and should be functioning.

Nevertheless, when I click on print, the available choices are Microsoft XPS Document writer and Fax; the Brother unit is not included as an option. When I enter the control panel and look at the devices, my printer is mentioned with a Troubleshooting necessary indicated, but letting the troubleshooter do its job does not provice any suitable result.

I returned to a restore point the 23 of this month, but am not wanting to go much further back, because except for the printer problem, my computer is working great, and I don't want to remove necessary updates, etc. that might create a whole new problem.

I have shut down for half minute and restarted the printer to see if it might provide a benefit, but when I restart the printer, it's self trouble shooting feature suggest that the unit is both attached and working properly. Toner is over 90% remaining. BTW it is wifi and my router seems to be working perfectly. Drivers are latest.

Thanks for any input!


My System SpecsSystem Spec
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28 Feb 2014   #2
Ztruker

Windows 10 Pro X64
 
 

Do you have it setup as a wireless printer? If so, reinstall the printer driver but use a USB cable initially.
Once that is working then setup wireless.

If you don't have the CD or can't find it, the drive is available from the Brother web site (I have the same printer).
My System SpecsSystem Spec
28 Feb 2014   #3
AmericanPharaoh

Windows 7 Home Premium 64-bit
 
 

In addition,

Disconnect the printer from the computer.

Uninstall the printer software.

Follow this video to install your printer.



Brother HL-2270DW

Hope this helps,
John
My System SpecsSystem Spec
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28 Feb 2014   #4
Shabakthanai

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Do you have it setup as a wireless printer? If so, reinstall the printer driver but use a USB cable initially.
Once that is working then setup wireless.

If you don't have the CD or can't find it, the drive is available from the Brother web site (I have the same printer).
I will do that, because no other idea presents itself. I don't think it will work, though. The diagnostic tools provided by brother have never failed me before; they say it is connected and working properly. Economic printer, and rock solid so far. I believe it was caused by a Windows Update, judging from how the problem is acting. Thanks for the input, friend.
My System SpecsSystem Spec
28 Feb 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well given you think it might be an update problem why not try a restore to before the problem and then set the updates to only install if you want them to?

I would (and usually do) pick the updates in small batches that way you can then Hide the one that is causing the problem. I know it means a bit of a fiddle around but it could work.


Attached Thumbnails
Printer problem needs guru.  Looks like Windows not Brother problem.-update-setting.png  
My System SpecsSystem Spec
28 Feb 2014   #6
Shabakthanai

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Well given you think it might be an update problem why not try a restore to before the problem and then set the updates to only install if you want them to?

I would (and usually do) pick the updates in small batches that way you can then Hide the one that is causing the problem. I know it means a bit of a fiddle around but it could work.
I guess I will try that. I am not very experienced with Microsoft OS's, so I am usually aprehensive when taking this tack. Thanks friend.
My System SpecsSystem Spec
01 Mar 2014   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Shabakthanai View Post
Quote   Quote: Originally Posted by ICit2lol View Post
Well given you think it might be an update problem why not try a restore to before the problem and then set the updates to only install if you want them to?

I would (and usually do) pick the updates in small batches that way you can then Hide the one that is causing the problem. I know it means a bit of a fiddle around but it could work.
I guess I will try that. I am not very experienced with Microsoft OS's, so I am usually aprehensive when taking this tack. Thanks friend.
It is really quite simple and you will not lose any data - just so you know you can get restore points back further than is offered by clicking on the box marked see pics.

Now while I am on the subject it is am essential and good idea to do a regular back up image to an external using Macrium see this Imaging with free Macrium

PS pics are not in order so go to the middle one first then follow


Attached Thumbnails
Printer problem needs guru.  Looks like Windows not Brother problem.-bak4.png   Printer problem needs guru.  Looks like Windows not Brother problem.-bak2.png  
Attached Images
Printer problem needs guru.  Looks like Windows not Brother problem.-bak.png 
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 Printer problem needs guru. Looks like Windows not Brother problem.




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