Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Fax & Scan - Fax won't go through, keeps saying line is busy

13 Mar 2014   #1
marg

Windows 7 Professional 64bit
 
 
Fax & Scan - Fax won't go through, keeps saying line is busy

This is the first time I've tried to use this - I didn't even know it existed until I found something about it on a search earlier today.

The fax I am trying to send is one page, a bit of text with an inserted JPG file (a screenshot of a bank statement), and the number is a toll-free one (1-800-etc.). My laptop has a USB broadband modem that I connect to the internet manually (it makes no sound but looks to be following the same procedure as the old land line modems did - dial, answer, authenticate, connect). When I first set up the fax I was online, then it occurred to me that I needed to disconnect for the line to be available (duh) and as soon as I did that Fax & Scan attempted to send the fax. But after several tries, 10 minutes apart, it gave up, with a "line busy" message for each attempt. I tried again several hours later, with the same result.

At first I wasn't sure *which* line it was saying was busy - mine or the recipient's. First I tried calling the modem line from my cell phone; it rang and then went to the standard message from Cricket to try again later (this modem can send & receive text messages but not regular phone calls). Then I tried calling the 800 number; it answered with the standard fax noises, at which point I hung up. So it doesn't seem like that line was busy either.

I wasn't sure this was going to work anyway just because I don't have an actual fax modem, but when I saw the Windows utility I thought I'd try it. Now I'm not sure if that's the problem or if it's something else. I wanted to try just removing the "1" from the number but I can't find a way to edit the fax or even send it to a different number. When I first tried to send the fax I was asked for a location area code; the first one I put in was the area where I am now (PA) but for the second try I went to Control Panels -> Phone & Modem and changed it to the area code in the modem's phone number (CO), but the result was the same - "line busy." There was also something about a "carrier code," but I don't even know what that is so I left it blank. I think I also saw something about "dialing conventions" but I can't find that now.

Does anyone have any ideas about what's going on here? Am I just trying to attempt something that's not possible with this particular modem? The recipient will not accept this document any other way (not even snail mail) and without access to a fax machine my only other choice is an online service, most of which seem to have monthly fees - which seem a bit much for just one fax (this is the first one I've had to send since I had a land line and an actual fax modem - which was a lot of years ago).

Thank you for your help.


My System SpecsSystem Spec
.
14 Mar 2014   #2
fireberd

Windows 10 64 bit
 
 

The broadband modem is not for faxing. You need a "dial-up" modem, that is connected to your voice telephone line for faxing. I don't know of any recent model PC's with a dialup data/fax modem installed. Thus you would need an external connected modem to fax.
My System SpecsSystem Spec
14 Mar 2014   #3
marg

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
The broadband modem is not for faxing. You need a "dial-up" modem, that is connected to your voice telephone line for faxing. I don't know of any recent model PC's with a dialup data/fax modem installed. Thus you would need an external connected modem to fax.
Okay... That's what I was afraid of. By "voice telephone line" I assume you mean a land line? I don't have one, only a cell phone. I don't think this laptop has a modem at all but even if it did, if it needed to connect to a land line - that wouldn't help. I briefly thought about getting a different printer, one that was also a fax, but I think that would have the same problem. I'll just have to explore other options - if there are any.

Thank you for your answer.
My System SpecsSystem Spec
.

14 Mar 2014   #4
LMiller7

Windows 7 Pro 64 bit
 
 

The bottom line is that to send a fax directly you need a fax modem connected to a land telephone line. There is no way around that. But there are a number of services you can use to send faxes over the Internet, even free for limited use.
See this:
How to Send and Receive Faxes Online Without a Fax Machine or Phone Line
My System SpecsSystem Spec
Reply

 Fax & Scan - Fax won't go through, keeps saying line is busy




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Server Busy
From time to time when I click to perform an action I receive a notice in a window named "Server Busy". When I click on "Switch to" it goes to the start window, so I do not know which program to activate and correct the problem what ever it is. This is the message: This action cannot be...
General Discussion
I'll be busy...
As per title, you won't see me much on the SevenForums till mid-December. I'll be busy training and working too. But gonna watch out for hotfixes if present! Wish you good, guys! ;)
Chillout Room
cmd line way to mute line in realtek hd audio card
I have a line of music audio entering my realtek card to accompany a powerpoint slideshow, together they go out on our community cable channel. I need to kill the input, the music audio that is directly plugged into the card in the back of the pc, so that when I schedule a video (bod meeting...
Sound & Audio
Hard Drive seems always busy, busy, busy
Hey guys, I posted this also on Tomshardware.com as I'm trying to find a definite solution to my HDD issue. Hoping to find some potential solutions here as well. ------ ...
Hardware & Devices
setting password - line 1, black dots : line 2, letters & numbers
When setting a password for user, when I type it, it shows up as black dots but when I retype the next line, it shows up as the letters, numbers and symbols that I'm typing. It won't let me set it. What the heck is going on? Thanks
General Discussion
Line by line justification of text in Word 2007
Hello I would like to know if its possible (and how to do it if so) to justify a paragraph of text in Word 2007 to gradually get narrower. What I mean is, id like the first line of text to be longer than the one after and so on until I end up with something like this: ...
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:59.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App