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Windows 7: Explorer.exe crashing when clicking on Personal Folder or Libraries.


01 Apr 2014   #1

Windows 7 Professional x64
 
 
Explorer.exe crashing when clicking on Personal Folder or Libraries.

Well, hi there, i really need hep with this issue. I recently re-install Windows 7 Professional x64 on my PC. Installed all the necessary plugins and updates, plus SP1. Everything is up and running, excetp for a problem with windows explorer.

Usually, the problem starts when i click on Start menu and then on my personal folder (or in any windows library, like Downloads or Documents). A windows alert pop up telling me that Windows Explorer has stop working. Then it crash and relaunch itself. Is really annoying, and i couldnt find a solution yet on the internet.

I check the Events Viewer (sorry if is not the correct name, i have my Windows in spanish) and i found an entry about explorer.exe. Im going to copy/paste the information.


Code:
Nombre de registro:Application
Origen:        Application Error
Fecha:         01/04/2014 19:44:52
Id. del evento:1000
Categoría de la tarea:(100)
Nivel:         Error
Palabras clave:Clásico
Usuario:       No disponible
Equipo:        DSC-Daedalus
Descripción:
Nombre de la aplicación con errores: Explorer.EXE, versión: 6.1.7601.17514, marca de tiempo: 0x4ce7a144
Nombre del módulo con errores: unknown, versión: 0.0.0.0, marca de tiempo: 0x00000000
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0000000002990fd8
Id. del proceso con errores: 0x4d4
Hora de inicio de la aplicación con errores: 0x01cf4dd2b0cbb4da
Ruta de acceso de la aplicación con errores: C:\Windows\Explorer.EXE
Ruta de acceso del módulo con errores: unknown
Id. del informe: 3c6d5875-b9ef-11e3-b537-50e54939871e
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-01T22:44:52.000000000Z" />
    <EventRecordID>1564</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DSC-Daedalus</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7a144</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000002990fd8</Data>
    <Data>4d4</Data>
    <Data>01cf4dd2b0cbb4da</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>unknown</Data>
    <Data>3c6d5875-b9ef-11e3-b537-50e54939871e</Data>
  </EventData>
</Event>

Im sorry if there is somethings in spanish. You can ask me anything that you dont understand.

Please, if someone have been going thru the same problem, please, share your solution, if you find one.


My System SpecsSystem Spec
.

01 Apr 2014   #2

Windows 7 Pro-x64
 
 

Run SFC /scannow from an elevated command prompt. Use Option two in the tutorial. Also, follow the instructions for multiple runs and reboots if errors can not be corrected. Post back the results of the run(s).
My System SpecsSystem Spec
Reply

 Explorer.exe crashing when clicking on Personal Folder or Libraries.




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