Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot view nor edit mp3 files in explorer.

20 Apr 2014   #21
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by 41023 View Post
I ran the delete and rebuild process then I went to sleep. The next morning it was completed, I restarted and check on the mp3 files, nothing changed.

So far I have not try system restore yet, hoping that I could find a solution without having to do so.
Ok, thanks - that's different... I thought the rebuild didn't work. The index was successfully rebuilt, but it did not change the issue.

AdwCleaner picked up and cleaned up some malware.
TFC cleaned out the temp files just in case something was lurking.
System protection Restore Points, not run.
Issue still exists.

I'm not sure if you uninstalled Advanced Care as I recommended - please advise.


The naming MS chose for some options throws a lot of people off. System Protection Restore Points only affect system stuff (registry and files). User data is not affected if you choose to do a Restore Point.

It is the fastest and safest way to resole issues. The only caveats are that if you installed something between then (RP chosen) and now, Windows doesn't know it was installed and you have to reinstall that app. Windows updates also need to be reinstalled (only the ones between then and now). The pgm files are still on the disk, windows just doesn't' know it.

Say that you know the problem started on April 5th and you have Restore Points from March 15th, March 28th, April 5th, and April 14th.

You should determine what pgms were installed between the set of possible RP dates (March 15, 28, and April 5th) and now by looking in control Panel Preograms and Features, sorted by install date. Make a note of any install between the RP you're going to try and when you actually try it. There shouldn't be too many, people normally don't do a whole bunch of installs at one time, more of an as needed basis. You can ignore any installs I asked you to do as part of this exercise.

As an example, on March 29th, Dinosours (a game) was installed and on April 6th you installed Muxik (a media player)

You could try the April 5th RP, if that solves the issue, great! In this case, only Muxik would have to be reinstalled.

If that RP doesn't solve the issue, go back one to March 28th, if that solves the issue, great! In this case, both Muxik and Dinosours would have to be reinstalled.

You would have to run Windows Update to pick up what is needed.


Your choice, but.... the other route is longer and might eventually end up back at system Protection Restore points. Keep in mind, this is NOT the same as restoring from backup, it's built in system protection that makes recovery much easier.

If you want to continue without running RP (it's your machine), the next step is another scanner

Follwo the instructions to run the ESET online scanner on this page:
Help: Free ESET Antivirus Online Scanner

ESET FAQ page: FAQ: Free ESET Antivirus Online Scanner

Please attach the ESET log to a new post
C:\Program Files\EsetOnlineScanner\log.txt

ESET online scanner takes a long time, it's very thorough.

After I see the ESET logs, there might be more scanners. There will be a system utility to check the system files and then either the issue is resolved or your back to trying a restore point.

Bill
.
I just uninstalled Advanced Systemcare. I also checked system restore, the earliest restore point I could go back to is April the 15th, but the problem occured before that so I guess is not an option any more.
I'm running the ESET scan and will upload the logs when I'm done.


My System SpecsSystem Spec
.
20 Apr 2014   #22
41023

Windows 7 Home Premium 64bit
 
 

Here is the ESET log:
log.txt


My System SpecsSystem Spec
20 Apr 2014   #23
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
Automatically Update Media Info?

Do you have WMP 12 set to automatically update media info?
It's possible that WMP 12 updated your mp3 information to a tag version it doesn't understand.

WMP 12 will update mp3 file info from ID3v2.3 to ID3v2.4, but it can't understand them, so it won't let you edit them.
I have seen it do this on my PC (several years ago).

I had to use ID3Kill to remove all of the tag info and then manually re-enter it again.
My System SpecsSystem Spec
.

21 Apr 2014   #24
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by lehnerus2000 View Post
Do you have WMP 12 set to automatically update media info?
It's possible that WMP 12 updated your mp3 information to a tag version it doesn't understand.

WMP 12 will update mp3 file info from ID3v2.3 to ID3v2.4, but it can't understand them, so it won't let you edit them.
I have seen it do this on my PC (several years ago).

I had to use ID3Kill to remove all of the tag info and then manually re-enter it again.
How do I check that? I can't find the right setting.
My System SpecsSystem Spec
21 Apr 2014   #25
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
WMP Media Information Update Setting

Quote   Quote: Originally Posted by 41023 View Post
Quote   Quote: Originally Posted by lehnerus2000 View Post
Do you have WMP 12 set to automatically update media info?
It's possible that WMP 12 updated your mp3 information to a tag version it doesn't understand.

WMP 12 will update mp3 file info from ID3v2.3 to ID3v2.4, but it can't understand them, so it won't let you edit them.
I have seen it do this on my PC (several years ago).

I had to use ID3Kill to remove all of the tag info and then manually re-enter it again.
How do I check that? I can't find the right setting.
I'm not sure how to check the tag version of an mp3.
A program like Mp3tag should show you that information.

You can check the media information settings in WMP 12 by:
  • Clicking on Organize
  • Choosing Options
  • Clicking on the Library tab
Click on the picture for the animation.
Cannot view nor edit mp3 files in explorer.-wmp-auto-media-information-update.gif


My System SpecsSystem Spec
21 Apr 2014   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by lehnerus2000 View Post
Do you have WMP 12 set to automatically update media info?
It's possible that WMP 12 updated your mp3 information to a tag version it doesn't understand.

WMP 12 will update mp3 file info from ID3v2.3 to ID3v2.4, but it can't understand them, so it won't let you edit them.
I have seen it do this on my PC (several years ago).

I had to use ID3Kill to remove all of the tag info and then manually re-enter it again.
Yes, I remember that!

mp3tag is the best tool to use to determine the ID3 version. When I started using Win7, I decided that two libraries for music was one too many. I uninstalled WMP, installed VLC and rebuilt my music lib using the native Win7 library for music.

If the ID3 version is the cause, mp3tag can rewrite the information in v2.3 format.

I would experiment on a copy of an mp3 file
How do I transfer tag information from one tag format to the other?

If that works, great, then you can do the same thing for the other mp3 files. I suggest small batches until you get used to mp3tag, even after you get used to mp3tag.

There were two things I saw in the files you posted (dds, ESET)
ddsAttach.txt: 4/13/2014 6:31:52 PM, Error: volmgr [46] - Crash dump initialization failed!
> I suggest that you run Chkdsk on the system drive
Disk Check
Steps 1 -> 4 & 11
The default options (automatically fix file system errors) should be the same as the Step 4 image
That's all you want to check this time.
Since it's your C:\ drive, it will be in use and you'll have to restart windows for it to run.
The log is written to the event viewer
Check Disk (chkdsk) - Read Event Viewer Log
ESET: Found and cleaned Yontoo adware
# found=1
# cleaned=1
# scan_time=3957
sh=9B7AFC05F48AE3F56DBE1A2114F8FDF50067A187
ft=0
fh=0000000000000000
vn="JS/Adware.Yontoo.C application (cleaned by deleting - quarantined)"
ac=C
fn="C:\Users\Roronoa\AppData\Roaming\Mozilla\Firefox1\Profiles\kk9ip6h6.default-1368248395344\extensions\plugin@getwebcake.com\content\overlay.js"
Unfortunately I forgot to ask you to change the scan options. I thought they were on the page I directed you to install and run ESET, but...

Please run ESET again but change the scan options to match the image below. Thanks and please accept my apologies for the oversight.
Cannot view nor edit mp3 files in explorer.-eset-settings.png
Remember, ESET takes a while and the time is increased by adding scan options. Please post the log as you previously did.

Bill
.


My System SpecsSystem Spec
22 Apr 2014   #27
41023

Windows 7 Home Premium 64bit
 
 

Here is the new log:
log.txt


My System SpecsSystem Spec
22 Apr 2014   #28
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

All clear, just wanted to make sure that ESET didn't miss something because of the settings. Thanks for re-running it and posting the log.

Have you tried using mp3tag to identify the ID3 tag version? If it does turn out that the version ID3 v2.4 is causing the problem, I posted information that describes how to rewrite it in ID3 v2.3 format. It's really easy and beats having to fix all of the files by hand.

I'll wait to post anything else until I hear back on what you find re: if the tag is v2.4 or not.

Bill
.
My System SpecsSystem Spec
22 Apr 2014   #29
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
All clear, just wanted to make sure that ESET didn't miss something because of the settings. Thanks for re-running it and posting the log.

Have you tried using mp3tag to identify the ID3 tag version? If it does turn out that the version ID3 v2.4 is causing the problem, I posted information that describes how to rewrite it in ID3 v2.3 format. It's really easy and beats having to fix all of the files by hand.

I'll wait to post anything else until I hear back on what you find re: if the tag is v2.4 or not.

Bill
.
I've checked, all my mp3 files are v2.3.
My System SpecsSystem Spec
22 Apr 2014   #30
41023

Windows 7 Home Premium 64bit
 
 

And here is the chkdsk log:
chkdsk.txt


My System SpecsSystem Spec
Reply

 Cannot view nor edit mp3 files in explorer.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
DVD drive will not open folder to view files with Windows Explorer
I recently bought a second internal dvd drive, physically installed it, plugged it into the last remaining SATA port on the mother board. When I inserted a data dvd, autoplay popped up giving me one option - to open folder to view files with Windows Explorer. When I clicked that option nothing...
Hardware & Devices
Can't view or edit mp3 tags in explorer
I am new to Windows 7, but have been using Windows for many years. I have researched other threads on this issue, but nothing has resolved the problem for me. All my MP3 files are tagged and I can see the data in iTunes and in Windows Explorer on my Vista PC, but in Windows 7 Explorer, all I see is...
Music, Pictures & Video
I need a Windows file explorer that can view/modify FTP files?
Hi everyone, I recently setup an FTP server using this genius little piece of hardware called CloudFTP (now called iUSBport as of today, LOL). Anyways, I can access my CloudFTP just fine through my smartphone, using a file explorer app w/FTP ability. My question is, is there a downloadable...
Software
explorer.exe crash when trying to view files!?
Hello. Today I started my PC without problems...logged in...then I clicked the My Documents button in RocketDock. Something weird happened. I get the error : Windows Explorer Crashed :mad:.I tried in Safe Mode and it worked :huh:?! I scanned with Malwarebytes Anti-Malware PRO but only an adware....
Software
Windows Explorer crashes with MP4 files in Large Icons(thumbnails)view
Whenever I view a folder which contains .MP4 (H264) video files in large icon view (shows thumbnails), Windows 7's Explorer crashes. Explorer loads for a few seconds, the green progress bar shows up, and then boom!, Explorer crashes. The thumbnails are not shown before crashing. Does anyone know...
BSOD Help and Support
How do you get Tool Bar(file edit view...) in Explorer
The title says it all - In Windows Explorer how do you get the tool bar that has - File Edit View Tools Help Thanks for your help Ron
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:05.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App