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Windows 7: Cannot view nor edit mp3 files in explorer.

23 Apr 2014   #41
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Great news 41023, the kudos belong to Callender. Why not tip the scales on his Audioshell post (I did)

so I went to check if I had Callender's gender correct (could be her Audioshell post ya know) and that didn't help. Chris could be male or female!

I liked the mp3 you picked (2nd image, post# 40)
Nothings wrong - quite apripos

Bill
.


My System SpecsSystem Spec
.
23 Apr 2014   #42
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Great news 41023, the kudos belong to Callender. Why not tip the scales on his Audioshell post (I did)

so I went to check if I had Callender's gender correct (could be her Audioshell post ya know) and that didn't help. Chris could be male or female!

I liked the mp3 you picked (2nd image, post# 40)
Nothings wrong - quite apripos

Bill
.
Thank you too, Bill, for helping me all this time.
My System SpecsSystem Spec
23 Apr 2014   #43
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're most welcome, you already thanked me and it is appreciated.

Callender's post# 39 is what solved the issue for you - other people that have the problem can try that 1st.

Ok then... I'm out!

Bill
.
My System SpecsSystem Spec
.

23 Apr 2014   #44
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Callender View Post
Hi,

I've been following this thread with interest but must confess that I don't have a clue as to how to fix the cause of the problem. Personally I don't use WMP and prefer alternatives.

However I have a suggestion that could be tried to see if it helps.

If you install ID3 tag editor - AudioShell freeware music files tag editor - direct tag editing from Windows Vista/7/8 Explorer

What happens after a reboot? Do you see the tag editor in your context menu if you right click an mp3 file?

If not - simply uninstall AudioShell as it will be of no use!
Even though my problem could be solved with this program, but my explorer has been stopped working and had to be restarted already mutiple times since.
My System SpecsSystem Spec
23 Apr 2014   #45
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
System File Checker

Maybe your Windows Explorer, or other system files, have been corrupted/damaged.

Have you tried running sfc?

Open the Command Prompt (Use the "Run as administrator" option in the context menu).

Type:
sfc /scannow
Tutorial
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
24 Apr 2014   #46
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Ideas

I've a couple of ideas. Will post later.
My System SpecsSystem Spec
24 Apr 2014   #47
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Error message

What error message do you see?

Some options include:

Use system restore to restore to a point in time before you installed AudioShell. That might fix the Explorer problem but leave you with your original problem.

On the other hand Audioshell seemed to fix the tag issue but if Explorer is crashing it could indicate that there's a corrupt media file somewhere on your hard drive and that's tricky to find and fix.

See the article here:

Windows Explorer Has Stopped Working Fix | gHacks Technology News

I've had the Explorer crash issue on my machine in the past. In my experience running System File Checker isn't much use as it nearly always detects problems that are not problems at all - they can be related to customizations made by the user such as disabling hibernation and so on. If running SFC in my opinion it's best to use the verify only method as shown in the following tutorial then upload the log for an expert on system files to look at.

SFC /SCANNOW Command - System File Checker

Scan Disk: I see that you've run a disk check already but if you want to run it again use Step 2 in the tutorial as shown here:

Disk Check

Use chkdsk C: /r /f where C: is the letter of the drive to be checked - replace C: if necessary.

I've worked through all the steps in the first article in this post in the past and the only fix that worked was to move all user created media files onto an external drive then reboot. After that it involved moving folders a few at a time to track down the folder that contained the culprit. It was very time consuming!

Anyway I reckon that it would be best to try uninstalling AudioShell for a start followed by a reboot.
My System SpecsSystem Spec
24 Apr 2014   #48
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Let's collect some data:
Download DDS from Bleepingcomputer
On the Download action bar
.....Select Save (the default location is Downloads)

On the Download Complete action bar:
.....Select Open folder and lauch dds (dbl click)

Answer Yes (or Run) to any security prompts

Make sure both txt file options are ticked on the dds options window under Scan
dds.txt
attach.txt

Press Start
A Command Prompt window shows the DDS progress. When dds is done, two text files will open (dds and attach) - save these to your desktop if they are not already there.

Please attach both files to a new post on this thread.

After reviewing the dds files, I'll probably recommend that you uninstall teh 3rd party add-on that fixed the issue but seems to cause WinExplorer to crash.

We'll have to go step by step so that Callender and I don't run into conflicting suggestions. So, let's see what dds tells me about your system.

You can answer one question for me though. Do you have the Advanced System Care utility installed? (I noticed the shred icon on one of your screen shots). If you do, I'll recommend that it be uninstalled.... but don't do anything now. Callender already said that he has a few suggestions, let's see what he posts and give me a chance to look at the dds files before taking action.

Basically you're in a holding pattern until then - but please post the dds files and let me know if you have Advance System Care installed.

Thanks,

Bill
.
My System SpecsSystem Spec
24 Apr 2014   #49
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by slartybart View Post
let's collect some data:
download dds from bleepingcomputer
on the download action bar
.....select save (the default location is downloads)

on the download complete action bar:
.....select open folder and lauch dds (dbl click)

answer yes (or run) to any security prompts

make sure both txt file options are ticked on the dds options window under scan
dds.txt
attach.txt

press start
a command prompt window shows the dds progress. When dds is done, two text files will open (dds and attach) - save these to your desktop if they are not already there.

Please attach both files to a new post on this thread.

After reviewing the dds files, i'll probably recommend that you uninstall teh 3rd party add-on that fixed the issue but seems to cause winexplorer to crash.

We'll have to go step by step so that callender and i don't run into conflicting suggestions. So, let's see what dds tells me about your system.

You can answer one question for me though. Do you have the advanced system care utility installed? (i noticed the shred icon on one of your screen shots). If you do, i'll recommend that it be uninstalled.... But don't do anything now. Callender already said that he has a few suggestions, let's see what he posts and give me a chance to look at the dds files before taking action.

Basically you're in a holding pattern until then - but please post the dds files and let me know if you have advance system care installed.

Thanks,

bill
.
Attach.txt
DDS.txt


My System SpecsSystem Spec
24 Apr 2014   #50
41023

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Callender View Post
What error message do you see?

Some options include:

Use system restore to restore to a point in time before you installed AudioShell. That might fix the Explorer problem but leave you with your original problem.

On the other hand Audioshell seemed to fix the tag issue but if Explorer is crashing it could indicate that there's a corrupt media file somewhere on your hard drive and that's tricky to find and fix.

See the article here:

Windows Explorer Has Stopped Working Fix | gHacks Technology News

I've had the Explorer crash issue on my machine in the past. In my experience running System File Checker isn't much use as it nearly always detects problems that are not problems at all - they can be related to customizations made by the user such as disabling hibernation and so on. If running SFC in my opinion it's best to use the verify only method as shown in the following tutorial then upload the log for an expert on system files to look at.

SFC /SCANNOW Command - System File Checker

Scan Disk: I see that you've run a disk check already but if you want to run it again use Step 2 in the tutorial as shown here:

Disk Check

Use chkdsk C: /r /f where C: is the letter of the drive to be checked - replace C: if necessary.

I've worked through all the steps in the first article in this post in the past and the only fix that worked was to move all user created media files onto an external drive then reboot. After that it involved moving folders a few at a time to track down the folder that contained the culprit. It was very time consuming!

Anyway I reckon that it would be best to try uninstalling AudioShell for a start followed by a reboot.
I just uninstalled Audioshell and that didn't undo the good deed, I can still view and edit the mp3 tags in explorer. So now let's just hope the explorer would become stable.
My System SpecsSystem Spec
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 Cannot view nor edit mp3 files in explorer.




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