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Windows 7: Windows Explorer: Some image thumbnails do not load.

25 Apr 2014   #11
WonderBot

win 7 64
 
 

Update: I think it may be a bad network port. I replaced the user with a different machine and with upgraded hardware (i5 processor w/ SSD drive). Problem still happening. We recently had a problem with his port awhile back and I'm thinking it may not be pumping out a true GB connection speed. Doesnt seem to be just only thumbnails, but other network folders lag when trying to open.


My System SpecsSystem Spec
.
25 Apr 2014   #12
WonderBot

win 7 64
 
 

Going to retry later on a different network port.
My System SpecsSystem Spec
28 Apr 2014   #13
WonderBot

win 7 64
 
 

In the thumbnail cache location, how do I go about rebuilding it?

Do I just delete all the database files and then reboot? When I try to delete them I cant because the folder itself is still open.

%LocalAppData%\Microsoft\Windows\Explorer
My System SpecsSystem Spec
.

28 Apr 2014   #14
WonderBot

win 7 64
 
 

Looks like Disk Cleanup does this automatically, but that still did not fix it. Wondering if I can somehow do it manually.
My System SpecsSystem Spec
29 Apr 2014   #15
WonderBot

win 7 64
 
 

So I had to pull my boss into this mess as a second set of eyes and a little bit of good news/bad news.

Good news is we managed to get the specific folder of images to all load for the user. The bad news is other images on our share drive in a different folder still do the same (Some thumbnails show, some do not).

Sort of narrowed it down to either a network port problem or corrupt Windows user profile. However, the user logged into our domain on a completely separate machine and everything loaded fine. Deleting the user and recreating his profile did not fix it. I then updated the network driver on the machine and that seemed to have helped load the specific folder, but other folders still having trouble loading.

I'm really dumbfounded on this one
My System SpecsSystem Spec
29 Apr 2014   #16
Brink

64-bit Windows 10 Pro
 
 

Not sure either. Something is definitely preventing them from loading properly over the network.
My System SpecsSystem Spec
01 May 2014   #17
WonderBot

win 7 64
 
 

So I did give the DEL iconcache.db /a a try and it looks like it fixes the problem for a split second, but as soon as I try a different folder the thumbnails still do not load.
My System SpecsSystem Spec
07 May 2014   #18
WonderBot

win 7 64
 
 

So we finally came to the conclusion that the problem was the network port. We plugged into a different port and everything works fine. We've had issues with that port in the past and I should have ruled that first but strange thing is a phone or laptop works fine on it. Wondering if maybe there is a Group Policy or Local Policy setting that somewhat "times-out" thumbnail previews when the network is too slow. Anyways, problem solved for now. Thanks for your help.
My System SpecsSystem Spec
07 May 2014   #19
Brink

64-bit Windows 10 Pro
 
 

Great news. Thank you for posting back with your results.
My System SpecsSystem Spec
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 Windows Explorer: Some image thumbnails do not load.




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