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Windows 7: explorer.exe crashes when i open certain .mkv video folder

27 Apr 2014   #1
BerdiMania

Windows 7 Ultimate x64
 
 
explorer.exe crashes when i open certain .mkv video folder

recently i downloaded a .mkv video and put it into a specific folder. but when i try to open that folder, my windows explorer crashes. anyone knows what happened?

This is what it shows..

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: IcarosThumbnailProvider.dll
Fault Module Version: 2.2.4.301
Fault Module Timestamp: 5357a388
Exception Code: c00000fd
Exception Offset: 0002f567
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 30ee
Additional Information 2: 30ee64d5707a1d08859d28308f408c64
Additional Information 3: 0cd2
Additional Information 4: 0cd2397a0e42e60326a9ca4d755bca46

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My System SpecsSystem Spec
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27 Apr 2014   #2
carwiz

Windows 7 Pro-x64
 
 

Quote:
Fault Module Name: IcarosThumbnailProvider.dll
Fault Module Version: 2.2.4.301
Fault Module Timestamp: 5357a388
The problem is with the extension, not Explorer. I would check for an update or a newer version. Perhaps you didn't install required codecs.
My System SpecsSystem Spec
27 Apr 2014   #3
BerdiMania

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by carwiz View Post
Quote:
Fault Module Name: IcarosThumbnailProvider.dll
Fault Module Version: 2.2.4.301
Fault Module Timestamp: 5357a388
The problem is with the extension, not Explorer. I would check for an update or a newer version. Perhaps you didn't install required codecs.
i've installed the latest K-Lite Codec? Is the problem in that codec?
My System SpecsSystem Spec
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27 Apr 2014   #4
carwiz

Windows 7 Pro-x64
 
 

I don't have experience with ITP or K-Lite. I would follow the install instructions provided by the software maker or provider. I'll ask for an assist and see if someone else is familiar with the software.

Addition: I found this on the 0xFD bugcheck code.
Quote:
This bug check usually occurs because the component that owns the modified non-writeable pages failed to write out these pages after marking the relevant files as "do not write" to memory management. This indicates a driver bug.
My System SpecsSystem Spec
27 Apr 2014   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My guess would be that the WMP crashed. Try to open it with VLC and see what happens.
My System SpecsSystem Spec
27 Apr 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Do you have this installed?

Icaros 2.2.4 / 2.2.5 Beta

That looks like what it is blaming to me.

Try deactivating the .Mkv in Icaros see if it helps.
My System SpecsSystem Spec
27 Apr 2014   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It's the thumbnails that are crashing Explorer, if you set it to details it will not crash. Since Icaros is the faulting item, I believe Derek is correct. A Guy
My System SpecsSystem Spec
27 Apr 2014   #8
BerdiMania

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by whs View Post
My guess would be that the WMP crashed. Try to open it with VLC and see what happens.
It can be played through task manager and it does fine. But the problem is when i open the folder explorer. exe crashed.. Thanks btw..

Quote   Quote: Originally Posted by derekimo View Post
Do you have this installed?

Icaros 2.2.4 / 2.2.5 Beta

That looks like what it is blaming to me.

Try deactivating the .Mkv in Icaros see if it helps.
I'll have a go.. thanks.
My System SpecsSystem Spec
27 Apr 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

K-lite and some other codec packs (latest or earlier) causes mkv thumbnail generation failure and results in explorer crash.

If you want thumbnails, use Standard Codecs for Windows 7 and Windows 8 .... but the best is to forget about the thumbnail and play mkv using VLC media player.
My System SpecsSystem Spec
27 Apr 2014   #10
BerdiMania

Windows 7 Ultimate x64
 
 

I've tried all above and it still the same. I think the problem is on the video... 'Cause when i open other video folder it just fine..
My System SpecsSystem Spec
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 explorer.exe crashes when i open certain .mkv video folder




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