explorer.exe crashes when i open certain .mkv video folder

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  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    explorer.exe crashes when i open certain .mkv video folder


    recently i downloaded a .mkv video and put it into a specific folder. but when i try to open that folder, my windows explorer crashes. anyone knows what happened?

    This is what it shows..

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d6727a7
    Fault Module Name: IcarosThumbnailProvider.dll
    Fault Module Version: 2.2.4.301
    Fault Module Timestamp: 5357a388
    Exception Code: c00000fd
    Exception Offset: 0002f567
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 30ee
    Additional Information 2: 30ee64d5707a1d08859d28308f408c64
    Additional Information 3: 0cd2
    Additional Information 4: 0cd2397a0e42e60326a9ca4d755bca46

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      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    Fault Module Name: IcarosThumbnailProvider.dll
    Fault Module Version: 2.2.4.301
    Fault Module Timestamp: 5357a388
    The problem is with the extension, not Explorer. I would check for an update or a newer version. Perhaps you didn't install required codecs.
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    carwiz said:
    Fault Module Name: IcarosThumbnailProvider.dll
    Fault Module Version: 2.2.4.301
    Fault Module Timestamp: 5357a388
    The problem is with the extension, not Explorer. I would check for an update or a newer version. Perhaps you didn't install required codecs.
    i've installed the latest K-Lite Codec? Is the problem in that codec?
      My Computer


  4. Posts : 4,161
    Windows 7 Pro-x64
       #4

    I don't have experience with ITP or K-Lite. I would follow the install instructions provided by the software maker or provider. I'll ask for an assist and see if someone else is familiar with the software.

    Addition: I found this on the 0xFD bugcheck code.
    This bug check usually occurs because the component that owns the modified non-writeable pages failed to write out these pages after marking the relevant files as "do not write" to memory management. This indicates a driver bug.
    Last edited by carwiz; 27 Apr 2014 at 22:34. Reason: Addition
      My Computer


  5. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #5

    My guess would be that the WMP crashed. Try to open it with VLC and see what happens.
      My Computer


  6. Posts : 17,322
    Win 10 Pro x64
       #6

    Do you have this installed?

    Icaros 2.2.4 / 2.2.5 Beta

    That looks like what it is blaming to me.

    Try deactivating the .Mkv in Icaros see if it helps.
      My Computer


  7. Posts : 53,363
    Windows 10 Home x64
       #7

    It's the thumbnails that are crashing Explorer, if you set it to details it will not crash. Since Icaros is the faulting item, I believe Derek is correct. A Guy
      My Computer


  8. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #8

    whs said:
    My guess would be that the WMP crashed. Try to open it with VLC and see what happens.
    It can be played through task manager and it does fine. But the problem is when i open the folder explorer. exe crashed.. Thanks btw..

    derekimo said:
    Do you have this installed?

    Icaros 2.2.4 / 2.2.5 Beta

    That looks like what it is blaming to me.

    Try deactivating the .Mkv in Icaros see if it helps.
    I'll have a go.. thanks.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    K-lite and some other codec packs (latest or earlier) causes mkv thumbnail generation failure and results in explorer crash.

    If you want thumbnails, use Standard Codecs for Windows 7 and Windows 8 .... but the best is to forget about the thumbnail and play mkv using VLC media player.
      My Computer


  10. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #10

    I've tried all above and it still the same. I think the problem is on the video... 'Cause when i open other video folder it just fine..
      My Computer


 
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