Dwm.exe 0xc0000185 black screen


  1. Posts : 4
    Windows 7
       #1

    Dwm.exe 0xc0000185 black screen


    Hi. Hoping someone can help.

    Have turned our computer on after being away for a few days and got the above error. Told me to click ok - so I did. Now all I get is a black screen.

    Doesn't matter if I am in normal or safe mode I still get the same and can not progress anywhere.

    If I push ctrl, alt, del e screen appears and I can get to all the options there - including task manager....

    Any ideas. Sorry can't provide any other computer specs since I can't get onto the computer to see anything
      My Computer


  2. Posts : 7,379
    Windows 7 ultimate x64
       #2

    Hi, Welcome to Seven forums.

    Perform a Clean boot and do SFC /SCANNOW

    Keep us posted with the output.
      My Computer


  3. Posts : 4
    Windows 7
    Thread Starter
       #3

    Thanks Archer. I can't do the clean boot - the system will not open to let me. I can put in our password but once I hit enter it thinks for a bit then goes black - I don't get to the "Start" screen to open it. Is is the same in Safe Mode (with and without networking)

    I have just opened it with command prompt - should I do the SFC/SCANNOW?
      My Computer


  4. Posts : 7,379
    Windows 7 ultimate x64
       #4

    Yes, perform the scan and let know the outcome.
      My Computer


  5. Posts : 4
    Windows 7
    Thread Starter
       #5

    �� well it started ...... Got stuck on 4% and says Windows Resource Protection could not perform the requested operation
      My Computer


  6. Posts : 4
    Windows 7
    Thread Starter
       #6

    Any thoughts Archer? Is it possible to run the repair module on the Windows disc from Command Prompt?
      My Computer


 

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