Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can IT company charge for Microsoft Security Essentials?

02 May 2014   #21
hazel m

Windows 7 Inspiron x 64
 
 

No all I have to worry about is will they make an automatic charge to my account next January. Used to be you could tell your credit card company not to allow certain companies/persons to charge. You cannot do that any more. At least not on mine. Getting a new card would solve that but then there's all the hasle of notifying all the legitimate people who charge. Not a lot of them but.....

Life is not for sissies!


My System SpecsSystem Spec
.
02 May 2014   #22
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Get a new credit card! These so called IT phony people 'bilked' you out of money! Don't let them do it again.
My System SpecsSystem Spec
02 May 2014   #23
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Get a new credit card! These so called IT phony people 'bilked' you out of money! Don't let them do it again.
Weighing all my options, I have about decided that is the easiest way. Thanks. I agree.
My System SpecsSystem Spec
.

02 May 2014   #24
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

MSE updates through Windows update or you can click the update tab and update it manually anytime you want. I 'trained' my Wife to manually update every morning as soon as she turns on the computer. She is used to it now and every morning that's the first thing she does. I do too.

I think I would have to write a letter to the local BBB about that company and continue to try to get in touch with Microsoft. I'm sure they would want to know.
My System SpecsSystem Spec
02 May 2014   #25
Kari

Microsoft Community Contributor Award Recipient

 

You could fill in this form: https://support.microsoft.com/contac...ws=reportabuse

I've done it two times in past years, was contacted by MS quite soon after both times. Also posting at Microsoft Community sometimes brings things quite fast to Microsoft's attention: Microsoft Community

Kari
My System SpecsSystem Spec
02 May 2014   #26
hazel m

Windows 7 Inspiron x 64
 
 

Everyone says they will answer but they don't. I also wrote to ESET - the previous program I had. No reply from them either. It seems to be a habit - not to reply. Maybe I'll try that form. Thanks.
My System SpecsSystem Spec
02 May 2014   #27
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by hazel m View Post
Everyone says they will answer but they don't. I also wrote to ESET - the previous program I had. No reply from them either. It seems to be a habit - not to reply. Maybe I'll try that form. Thanks.
You should contact your Credit Card company. File a complaint and stop any future charges by that company. This way you won't have to change your Credit Card. Tell your Credit Card company it was an unauthorized charge. This will get your $159 back.
My System SpecsSystem Spec
02 May 2014   #28
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
MSE updates through Windows update or you can click the update tab and update it manually anytime you want. I 'trained' my Wife to manually update every morning as soon as she turns on the computer. She is used to it now and every morning that's the first thing she does. I do too.
You can also add a scheduled task to check for definition updates.
I've set up tasks to check every hour or two so the definitions are more current than once a day.
The thing I don't like about that is it adds a LOT of entries (per day) in the Windows Update History as you can see here:

Can IT company charge for Microsoft Security Essentials?-wuhsp02.png


My System SpecsSystem Spec
02 May 2014   #29
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by bigmck View Post
Quote   Quote: Originally Posted by hazel m View Post
Everyone says they will answer but they don't. I also wrote to ESET - the previous program I had. No reply from them either. It seems to be a habit - not to reply. Maybe I'll try that form. Thanks.
You should contact your Credit Card company. File a complaint and stop any future charges by that company. This way you won't have to change your Credit Card. Tell your Credit Card company it was an unauthorized charge. This will get your $159 back.
They used to do that - block future charges. They no longer do. We have to wait until the charge appears on the account and then fight it. As for getting the $159 back, I'd have to first have a firm statement that MS does not approve charging for MSE. They aren't going to take my word for it. All I want, though, is to prevent anything more happening in the future.
My System SpecsSystem Spec
02 May 2014   #30
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would drag these people into court and get all my money back plus some. The fact that MSE is free is public knowledge. Get a good lawyer.
My System SpecsSystem Spec
Reply

 Can IT company charge for Microsoft Security Essentials?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Using Microsoft Security Essentials in a company
Hi We're looking for a good AV solution. Can we use Microsoft Security Essentials in a company with 800 users? What advantages and disadvantages of commercial using of MSE and can you really recommend?
System Security
AVG 9 Internet Security v Microsoft Security Essentials
Which is better? I have AVG 9 til 2018, full version, but I'm considering MSE. Which is better? Which do you use?
System Security
Is Microsoft Security Essentials and Windows Firewall enough Security?
Is the above enough security or should I be going for an anti-virus program as well?
System Security
Microsoft Security Essentials v1 Vs. v2
So I notice MSE v2 is released. I have v1.0.2498.0 installed, and when I press UPDATE only the definitions are renewed. I don't know whether to uninstal old one and instal v2.0.657. Thing is I've never had any problem with the old one, and if it ain't broke.... Anybody got any thoughts...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App