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Windows 7: Can IT company charge for Microsoft Security Essentials?

02 May 2014   #1
hazel m

Windows 7 Inspiron x 64
 
 
Can IT company charge for Microsoft Security Essentials?

I tried to find my original thread about this but cannot. I know it was last January or very early February. I had asked if an IT company could install Microsoft Security Essentials and then charge for it. Not charge for the labor but charge $159 for the use of it for one year with a renewing fee at year's end.

I had written to Microsoft - twice since then - and received no reply. For you who have had experience with Microsoft, does this non-answer mean that, yes, IT people are allowed to charge annual fees for use of Microsoft Security Essentials?

If the answer is yes, how do I avoid having to renew this at year's end? Must I uninstall and reinstall it on my own? Or, does IT company now have control over my use of it?

Thank you all for help here. hazel m


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02 May 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Microsoft Security Essentials is completely free, you can get it from here. I'm absolutely gobsmacked that someone charged you anything, let alone $159, as they have no right to do that whatsoever, they're not selling you a license or anything.

I could be way wide of the mark here but I'd be asking for my money back.
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02 May 2014   #3
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by hazel m View Post
I tried to find my original thread about this but cannot. I know it was last January or very early February. I had asked if an IT company could install Microsoft Security Essentials and then charge for it. Not charge for the labor but charge $159 for the use of it for one year with a renewing fee at year's end.

I had written to Microsoft - twice since then - and received no reply. For you who have had experience with Microsoft, does this non-answer mean that, yes, IT people are allowed to charge annual fees for use of Microsoft Security Essentials?

If the answer is yes, how do I avoid having to renew this at year's end? Must I uninstall and reinstall it on my own? Or, does IT company now have control over my use of it?

Thank you all for help here. hazel m
The IT company can charge to install it, but after that there is nothing to pay for. Even if they tell you there is an annual charge, if you don't pay it, the MSE will not stop working. It takes all of five minutes to install. We can direct you if you don't know anything about installation. Don't pay someone to install the software.
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02 May 2014   #4
COMPUTIAC

Windows 8.1.1 64bit
 
 

Here is your original thread :

Charges for Microsoft Security Essentials

Whenever you have any problem with your computer, always ask here first.
Do not bring it to a "Repair Shop", Seven Forums is your Repair Shop.
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02 May 2014   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Yep it`s free and no one has the right to charge you for it, demand your money back. If they won`t do it, say thanks for the service bye bye now.

Charging a naive customer is one thing, charging a naive customer $159.00 to install and use MSE is downright wrong. He or they should be ashamed of themselves.
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02 May 2014   #6
Kari

Microsoft Community Contributor Award Recipient

 

Hazel, I would not only demand my money back but also continue my efforts in contacting Microsoft; it's essential they get to know about this.

Your case is quite similar as what Dell was found doing in billing about installing Firefox, a free to download and use web browser (Dell charges £16 TO INSTALL FIREFOX on PCs ? Mozilla is miffed ? The Register). Although Dell was only billing for the installation, not the use of the program itself, it was judged to be unethical. Your case, billing you for a free to use program is criminal, I would like to think.
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02 May 2014   #7
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Never step foot in a PC repair shop, ever. Their job is to suck as much money out of you up front and throw freeware on your PC that they probably downloaded from ninite
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02 May 2014   #8
hazel m

Windows 7 Inspiron x 64
 
 

Quote   Quote: Originally Posted by Boozad View Post
Microsoft Security Essentials is completely free, you can get it from here. I'm absolutely gobsmacked that someone charged you anything, let alone $159, as they have no right to do that whatsoever, they're not selling you a license or anything.

I could be way wide of the mark here but I'd be asking for my money back.
After I posted, I realized something else. In the three months that I've had this MS Essentials, I've not had one update. Makes me wonder if this is even registered to me. If you have MSE, have you received updates recently? It does scan weekly but no updates.

It sounds mean of me, I know, but I really wonder if they had an ulterior motive in removing the program I had and adding MSE instead. The other program (can't think of its name right now) is not free and was paid for through July. I also wrote to the company that makes the removed program but they, too, never replied. Seems like we are kept in the dark an awful lot.

Anyway, toward the end of this (paid for) term, I should uninstall MSE and then re-install it from MS web site? Will that make it right? At least, that will get it into my name. Might do it sooner and chalk the $159 up to a sad experience?

Thanks much for your reply. I don't know how these things work and it's hard to find out. I feel like an idiot. :-(

P.S. Asking for money back is impossible. One, I have tried to contact them and got no reply (same old story). Two, they actually include a statement in their closing comments that no refunds are allowed.
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02 May 2014   #9
COMPUTIAC

Windows 8.1.1 64bit
 
 

Have you received any updates from MS at all ?
The monthly updates every second Tuesday ?
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02 May 2014   #10
hazel m

Windows 7 Inspiron x 64
 
 

Thank you all for replies. As I said, I get no replies from that IT company and I know (now) why. Since they charged my credit card, I am changing that so they cannot charge anything more. I may also change my email address but what a hassle that is, as you all know. I think there is a way to block any emails I might get from them at the end of the year. But, those two things I can do. What really galls me is that a tech person at my internet server company recommended these people. All orally, of course, They never put anything in writing.

Yes, I shall make it a rule to check here first. Draw a big sign and hang it in front of my eyes.

Thanks all.
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