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Windows 7: File Explorer crashing (constantly), mostly in directories with images

05 May 2014   #11
webbeetle

Win 7 Pro 64bit
 
 

Quote   Quote: Originally Posted by Callender View Post
Quote   Quote: Originally Posted by webbeetle View Post
I didn't have time to deal with anything today because I had to go to a government office (here in Montevideo), where one sits around all day waiting...

I've got a explorer.exe.2036.dmp file by now, but I have no idea how to
a) upload it here, as it is NOT a supported file format
b) or how to open and read it...
(I found somewhere a reference to WinDbg, but don't seem to have that installed on my notebook - right now I rather stay away from installing new things onto an instable system, otherwise I would continue my "real" work and install wampserver next, which I actually need to pre-customise a WordPress server install.)
Usually a dump file will upload if it's zipped.
Doh! Should have thought of that...
See attached ZIP of my dmp!

Hopefully somebody can analyse it...

Callender, if you're in the UK shouldn't you be in bed? Just asking...




Attached Files
File Type: zip explorer.exe.2036.zip (2.43 MB, 6 views)
My System SpecsSystem Spec
.
05 May 2014   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

[/QUOTE]

Doh! Should have thought of that...
See attached ZIP of my dmp!

Hopefully somebody can analyse it...

Callender, if you're in the UK shouldn't you be in bed? Just asking...[/QUOTE]

I'm off to bed now! Yawn.

I'll look at the dump file but I'm no expert on dump files! Hopefully an expert will take a look or if not - I'll try asking someone to look at the file.
My System SpecsSystem Spec
06 May 2014   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Dump file analysis

I took a look at the dump file and bearing in mind that I'm not at all experienced in dump file analysis - it might indicate a problem with ASUS Web Storage shell extension (ASUSWSShellExt64.dll)

So my question is do you make use of ASUS Web Storage? If the answer is no you might try uninstalling it from Control Panel then reboot.

Or update to the latest version if it's not up to date:

https://www.asuswebstorage.com/navigate/downloads/

On the other hand you might want to wait for a response from another member as I'll be asking around for help just to make sure that my suspicion is correct!
My System SpecsSystem Spec
.

06 May 2014   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Help

I've asked for help so hopefully someone else will take a look at the dump file.
My System SpecsSystem Spec
06 May 2014   #15
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Callender, I think webbeetle was referring to the fact that although you appear to be in the UK your time zone on your profile indicates you are in the US
My System SpecsSystem Spec
06 May 2014   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Profile Time Zone Fixed

Quote   Quote: Originally Posted by mitchell65 View Post
Callender, I think webbeetle was referring to the fact that although you appear to be in the UK your time zone on your profile indicates you are in the US
Thanks for the pointer. I'd never have noticed!
My System SpecsSystem Spec
06 May 2014   #17
webbeetle

Win 7 Pro 64bit
 
 

Okay, I'm currently running a re-indexing on D:, the drive which causes the most problems. That's taking its time... Since I can't do much else right now I was looking for some errors log I could access, and I found some.

My event log shows 175 of these errors (all the same as far as I checked) in the last 7 days (2 of which I sat on a plane = didn't even use the computer!)

Quote:
Log Name: System
Source: Disk
Date: 4/05/2014 09:42:48
Event ID: 51
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Zenbook
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-04T12:42:48.699705600Z" />
<EventRecordID>31732</EventRecordID>
<Channel>System</Channel>
<Computer>Zenbook</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR1</Data>
<Binary>040180000100000000000000330004802D010000560000C000000000000000000000000000000000C1681D000000 0000FFFFFFFF01000000580000300001000000200A1280032040000002003C00000000A0CE0480FAFFFFF8C8BB0380FAFFFF 000000000000000090A7E20880FAFFFF6043B41080FAFFFF560000C0000000002A0000F3A118000100000000000000000000 00000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
They all seem to be related to these:

Quote:
- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-05-04T22:10:23.000000000Z

EventRecordID 7320

Channel Application

Computer Zenbook

Security


- EventData


0
APPCRASH
Not available
0
explorer.exe
6.1.7601.17567
4d672ee4
ASUSWSShellExt64.dll
1.1.0.27
4c7f631d
c0000005
00000000000051da



C:\Users\Juergen\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_38923cf786a 1cd13d971de993bde796232b4b5_054de957

0
e125e599-d3d8-11e3-a8f2-c485083c0e41
0
But when I follow up and try to understand the technical explanation on the Microsoft site I have to say "sorry, I'm lost..."

Next I will follow Callender's suggestion and remove some of ASUS' bloat ware. I must confess, that when I got this notebook I did only half of it because I didn't have time [usually I do that rather thoroughly with every new machine - before I set my cache file and start installing my own programs...]. Online storage is often no use to me, because when I'm on the road internet access is very limited to non-existant.
All these things made for desk jockeys with high-speed internet access don't work for travellers...


Thanks for your patience!
My System SpecsSystem Spec
06 May 2014   #18
webbeetle

Win 7 Pro 64bit
 
 

Fingers crossed - right now my File Explorer is behaving itself!

After I deleted some corrupted images (still have to check what they look like on the back-up external hd), re-indexed D:, and removed a bunch of ASUS bloatware (including the "web storage").

I won't close this thread yet as "solved", it's early days (I only tried a few things) so anything could happen - but I will NOT forget it either. If no new explorer crash happens until Saturday (May 10th) then I guess I'm all good!

A big THANK YOU for now!
My System SpecsSystem Spec
08 May 2014   #19
webbeetle

Win 7 Pro 64bit
 
 

I happy to report that my File Explorer is still behaving - - - mostly (= yesterday it crashed once, but I believe that was a different issue). I have been using it extensively, open almost 8 hours/day, in use up to 4 hours/day. Now I realise how much I use it on occasions...

So my BIG THANK YOU to Callender!

I will mark this as "Solved" = always an optimist
My System SpecsSystem Spec
08 May 2014   #20
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Great

Thanks for the feedback! Glad it's still working.
My System SpecsSystem Spec
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 File Explorer crashing (constantly), mostly in directories with images




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