Windows explorer has stopped working


  1. Dita May
    Posts : 2
    Windows 7 professional 32bit
       New #1

    Windows explorer has stopped working


    what must i do with this?

    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17514
    Application Timestamp: 4ce796f3
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 0df2cd40
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Thanks...
      My Computer
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  3. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #2

    You do not need to do anything, unless this happens constantly. Are you having this problem all the time?

    If you would like to check to make sure that windows is not corrupted, and to see if anything is wrong with your windows installation, see this tutorial using option 2 here:

    SFC /SCANNOW Command - System File Checker

    Please inform me of the results. Thank you.
      My Computer
    Quote Quote

  4. Dita May
    Posts : 2
    Windows 7 professional 32bit
    Thread Starter
       New #3

    I did it with sfc and the answer : "Windows Resource Protection did not find any integrity violations"

    it always happen when
    1. i open my movie's folder.. There are so much movie in that folder..
    2. when my laptop busy..
      My Computer
    Quote Quote

  6. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #4

    Its possible you have a corrupt thumbnail file in the folder and that is causing the issue.

    Set windows explorer to show hidden files and folders, and look for thumbnail files. Delete them.

    See if the issue persists.
      My Computer
    Quote Quote

 

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