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Windows 7: Can't delete files from my documents or desktop

07 May 2014   #1
hallbl06

Windows 7 Home Premium 64 bit
 
 
Can't delete files from my documents or desktop

I have Windows 7 Home Premium and I'm having trouble deleting a file from my documents. I deleted it but it's still showing up on the computer. It also has a shortcut on the desktop that won't go away. When I try to delete it I get a message that says, "Could not find this item." "This is no longer located in C:\Users\AMS\My Documents. Verify the item's location and try again."

It also says the file name, Type: File, Size: 20.9 KB, and the date it was modified.

I've tried a bunch of different things and nothing seems to work. Here's what I've tried so far.....


I've tried renaming it and I get the same message. I've also created a new file, named that file the same thing as the file I'm trying to get rid of.

I've tried command prompts. All I keep getting is “The system cannot find the file specified.”

I've tried to refresh the desktop, restart the computer, restart the computer in safe mode. None of that worked.

Can anyone help? I don't know a lot about computers so simple terms or step by step directions would be best. Thanks!


My System SpecsSystem Spec
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07 May 2014   #2
Ztruker

Windows 10 Pro X64
 
 

What do you see if you right click on either/both of the above and select Properties? Mainly the Target field.
My System SpecsSystem Spec
07 May 2014   #3
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi hallbl06,

Right click the file, select 'Open File Location' now you can delete it.
My System SpecsSystem Spec
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07 May 2014   #4
hallbl06

Windows 7 Home Premium 64 bit
 
 

Ztruker: this is what comes up when you right click them and select properties.... Roderunner: I tried your solution and nothing happened. It still won't let me delete it.


Attached Images
Can't delete files from my documents or desktop-unnamed.jpg 
My System SpecsSystem Spec
07 May 2014   #5
andrew129260

Windows 10 Pro
 
 

Download file assassin here:

Malwarebytes | FileASSASSIN - Free Software to Delete Locked Files

Download, install and navigate to the file and delete it.
My System SpecsSystem Spec
08 May 2014   #6
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by hallbl06 View Post
Roderunner: I tried your solution and nothing happened. It still won't let me delete it.
Did you go to Libraries > Documents then as I posted above.
My System SpecsSystem Spec
08 May 2014   #7
hallbl06

Windows 7 Home Premium 64 bit
 
 

Yes... Documents library> right clicked file> open file location> right clicked file> delete and I got the same message: "Could not find this item." "This is no longer located in C:\Users\AMS\My Documents. Verify the item's location and try again."
My System SpecsSystem Spec
08 May 2014   #8
hallbl06

Windows 7 Home Premium 64 bit
 
 

andrew129260: I tried file assassin.. it told me "File not found. Check the file name and try again."
My System SpecsSystem Spec
08 May 2014   #9
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Try to delete it in 'Safe Mode'.
My System SpecsSystem Spec
08 May 2014   #10
hallbl06

Windows 7 Home Premium 64 bit
 
 

Okay I tried that and it didn't work either. Any other ideas?
My System SpecsSystem Spec
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 Can't delete files from my documents or desktop




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