New Custom Computer, Random Hard Freezes, requiring cold reboot.

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  1. Avaava
    Posts : 23
    Windows 7 Professional 64bit
       New #1

    New Custom Computer, Random Hard Freezes, requiring cold reboot.


    Brand new custom computer running windows 7 64 pro with SP1.
    I installed the Os, and drivers from the Asus motherboard disk, on the first day I got it, and
    from the 2nd day the computer started having random freezes that vary from 1-3 times per day.
    The first time was while watching a video, after that freezes would occur during virtually anything.
    Sometimes even just from leaving it on without being used.
    These are hard freezes and a hard reboot is the only way to get the computer working again.
    During the freeze the mouse cursor disappears, audio stops (if on), and the keyboard and mouse produce no response whatsoever.
    I can still open the dvd drive but that's it
    I've dealt with a lot of PC problems over the years, using different computers, but none like this.

    When I check the Windows event viewer logs, there's nothing I've been able to find about what's causing the freezes. Just the error message of "unexpected shutdown", from me having to do a reboot.
    I have"WhoCrased" installed on my computer, and that reports nothing about the freezes either.

    My temperatures seem to be fine. I have "CoreTemp" installed and "System Information for Windows".
    I ran Memtest with no errors.
    I flashed the Bios and there were less freezes for a few days. Then they started reoccurring.
    I ran a stress test with no problems, and updated all of the drivers from the manufactures website

    My computer is
    Intel i7 3rd Generation 3770k, Samsung Evo 840 SSD as primary drive, Seagate 1TB HDD (for storage),
    Asus H61M-A Motherboard, 1 Crucial DDR3 Ram 8GB 1600mhz
    Intel Onboard graphics, and Orion 585 watt power supply.
    I can post more specs about my computer*

    In Bios settings, it looks like almost everything is set to default and to automatically detect.

    Other troubleshoots I've tried:
    Troubleshoot 1.
    Went on Intel, Asus and Realtek player's site and uninstalled/updated all of the drivers
    Troubleshoot 2.
    Checked computer for errors with sfc/scannow. None were found
    Troubleshoot 3.
    Turned off all unnecessary services and start programs
    Troubleshoot 4
    Changed my Power setting to "High Performance"
    Troubleshoot 5
    Installed Windows Hotfixes (for freezes).
    Troubleshoot 6
    Installed all Windows updates
    Troubleshoot 7
    Resat The Ram, in a different slot
    Troubleshoot 8
    Tested my Drives with Seagate Seatools
    Troubleshoot 9
    Checked and replaced all of the cables connected to the Harddrives, and tried different ports


    I can have the motherboard, Cpu or whatever replaced, but I'm trying to
    figure out what's causing the problem first.
    All of the hardware is new
    As far as the SSD, I used it for 3 weeks before getting this computer, so I don't think it's that.

    Please help. It would be greatly appreciated!
    Last edited by Avaava; 08 May 2014 at 04:53. Reason: No views
      My Computer
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Reading all of that the first thing that comes to my mind is your power supply.

    Orion 585 Watt
      My Computer
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  4. Avaava
    Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       New #3

    Hi, what about the power supply?
      My Computer
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    It is one of low quality and very questionable.
    If it is not doing it job correctly nothing in the computer will work properly.
    You have a $330.00 cpu system powered by a $25.00 power supply that probably is not designed for use with your cpu and system.

    http://www.amazon.com/HEC-Orion-585-.../dp/B00181505K
    Product Description

    HEC Orion HP585DR 585W Power Supply, Features: Compatible with Intel Pentium 4 and AMD, Dual +12V rails provide plenty of power sources to support high end systems, Super Quiet Technology: Smart Fan Control Function Keeps Noise Level Under 22dBA, Excellent Protection Functions Provide Maximum Reliability: OVP (Over-Voltage Protection), UVP (Under-Voltage Protection), OPP (Over-Power Protection), SCP (Short-Circuit Protection),Over and under voltage protection, High Efficiency (>75%), High Energy Power With Low Ripple Noise, 100% Hi-Pot, Chroma & Burn-in Function Tested
      My Computer
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  7. dsperber
    Posts : 2,752
    Windows 7 Pro x64 (1), Win7 Pro X64 (2)
       New #5

    Did you install ASUS's "AI Suite II" (from their software disk)?

    If so, are you running with all of the features active and with default settings? Or did you customize to disable certain features?

    I had considerable instability (and fairly common BSOD) with my own P8Z77--V Pro custom machine until I configured AI Suite to utilize only the following:



    Notice that "sensor monitor" and "CPU frequency" are both DISABLED.
      My Computer
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  8. gregrocker
    Posts : 50,642
       New #6

    I would not install or run any of the Asus software which is especially badly written of all the OEM's, while their hardware is superior.

    I would also try running first with the drivers delivered by Win7 in its installer and via Windows Updates once you enable Automatically deliver drivers via Windows Update (Step 3) and run all rounds of Updates, with reboots, until no more are offered when you Check for Updates.

    Then import only the drivers still missing in Device Manager.

    After each round of Updates, each settings change, and then each program installed, test performance long enough to know if it has changed. This will help pinpoint the problem driver, update, setting or program.
      My Computer
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  10. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #7

    I'm with Layback Bear. Your PSU is questionable and not suited for that rig.

    Consider something like this one:

    http://www.newegg.com/Product/Produc...82E16817139010

    Or this one:

    http://www.newegg.com/Product/Produc...82E16817182073

    With those, you can then expand in the future without too much worry. And they will be more than enough power.
      My Computer
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  11. Avaava
    Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       New #8

    Alright so Asus AI Suite II, didn't do anything. Will look into upgrading the Psu to one that's more compatible.
    Hopefully a fresh Windows install will fix the problem.
    Last edited by Avaava; 11 May 2014 at 04:54.
      My Computer
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  12. Avaava
    Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       New #9

    I didn't change the Power Supply. However, I did I fix the problem.
    The problem that was causing the Hard Freezes was Windows 7 SP1.
    I didn't realize my Windows had SP1 built into it (which is known for causing hard freezes on some Pc's)
    When I installed Windows 7 64 bit that did not have SP1 the problem went away.
    No hard freezes since then.

    My recommendation to anyone else who has a hard freeze problem is. Install Ubuntu for like a week. If you still get hard freezes then it's probably hardware related. If not then it's software related.
    That'll save you a lot of time troubleshooting.
      My Computer
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  13. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #10

    What are you trying to tell us.
    You did or did not install SP-1.

    SP-1 Does not cause problems it fixes problems.
      My Computer
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