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Windows 7: "Windows Explorer has stopped working" on startup after update

16 May 2014   #11
chaosed0

Windows 7 Premium x64
 
 

Quote   Quote: Originally Posted by dstutzman View Post
Try removing the following update:

Security Update for Windows 7 for x64-based Systems (KB2926765)

You can do this by booting into safe mode, opening "Programs and Features" in Control Panel, and then selecting "View installed updates" from the left panel.

This update caused the same explorer.exe crash for me, and removing it resolved the issue. I do, however, still see a "Windows Explorer has stopped working" message every time I boot up, but the process just restarts and I'm able to use my computer normally. Hopefully Microsoft releases a patch for this soon.
This did it - thanks for the tip.

I understand the need to narrow down the issue, but having fixed it by uninstalling and ignoring this update, I don't have the patience to go back and try uninstalling each one individually.

Anyway, thanks for the help guys.


My System SpecsSystem Spec
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18 Jun 2014   #12
Stbilyumchill

Win 7 64bit
 
 

Removing Security Update for Windows 7 for x64-based Systems (KB2926765) also resolved the issue for me.
My System SpecsSystem Spec
30 Jun 2014   #13
EToft

Vista 32
 
 

I have an older PC running Vista Home Premium, and had this same problem. Un-installing the KB2926765 update fixed this issue too. Come on MS...why do you break your own OS?!?!?!
My System SpecsSystem Spec
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16 Sep 2014   #14
Hane24

Windows 7 Home Premium
 
 

I've been having the same issue, but I can not even boot into safe mode. i've tried system restoring to months ago and it hasn't helped. The moment it logs in whether or not its in safe mode explorer.exe stops working and i sit there with a black screen. sfc /scannow does nothing. I've ran it over 10 times now. Uninstalling that specific update did me no good.
My System SpecsSystem Spec
12 Mar 2015   #15
Psicross

Windows 7 & 8
 
 

I know this is an old thread but thought I could add some new information. Experienced the same issue with the updates around 3/12/2015. On startup explorer.exe would crash and the window for personalized settings would be in the back. Starting task manager and running a new task with explorer.exe yielded no results. This thread helped me get a clue of the cause of the issue and through trial and error the update that cause my issue was (KB3033929). I just used task manager to navigate to Programs and Features and deleted the update and my explorer.exe is working again. Just giving back to the community.
My System SpecsSystem Spec
03 Jun 2015   #16
archer305

Windows 7 64bit Ultimate
 
 
Simple Solution for me

I don't usually post that often to groups such as this, but I had the exact same problem and it was driving me nuts. I found a quick solution.

Use ctrl+shift+esc to get to your task manager. Click "Show processes from all users". Go to file ->New Task. Type "explorer.exe" and tick the "create this task with administrative privileges".

Apparently, the morons at Microsoft didn't give their personalization setting configurator the access it needs to update your settings. Do this, and it will have permission. Problem solved.
My System SpecsSystem Spec
15 Jun 2015   #17
thanns

Win 7 Pro x64
 
 
another windows update to be removed

Just an fyi - I followed the instructions on this forum and resolved this issue. Then in June of 2015, it happened again. This time I had to remove KB3033890.
My System SpecsSystem Spec
20 Jun 2015   #18
NITEMRE

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by thanns View Post
Just an fyi - I followed the instructions on this forum and resolved this issue. Then in June of 2015, it happened again. This time I had to remove KB3033890.
Made an account here just to say thank you this fixed it for me aswell, i tried 100 different things and this worked!!
My System SpecsSystem Spec
02 Dec 2015   #19
Creoix

Windows 7 Professional 64-bit
 
 

So after a lot of searching, I found what the problem was for my computer. I had the program Synergy installed, and it was causing this issue to happen. By Uninstalling Synergy, Windows Explorer no longer crashes, and everything works fine.
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 "Windows Explorer has stopped working" on startup after update




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