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Windows 7: user profile service failed to Log on

18 May 2014   #11
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 

yes, but it seems I downloaded the wrong item. I do not know where my Windows7 activation key is so I went further down on their page and downloaded the image (DVD burning) software package (I wondered what that had to do with fixing the problem) instead of the 'fixit' one. I suppose that locating the activation key is the principle issue for me. I do have a legit Windows package, I just do not know where the ownership information is.
I do not think I am skilled enough to use the assistance provided in this forum. I do not know how to distinguish the relevant information for me. Is there a recuperation of activation key strategy?


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18 May 2014   #12
Brink

64-bit Windows 10 Pro
 
 

You don't need your key since you're not installing Windows.

The Windows installation DVD is to be used to boot to a command prompt at boot to be able to enable your built-in Administrator account. Afterwards, to be able to log in to the built-in Administrator account to fix your user profile error.
My System SpecsSystem Spec
18 May 2014   #13
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 
New info: failed access to user profile & academic Windows bundles

So, learning curve: academic bundles do not have product keys as part of their package. I found myself at Acer help site, hearing that I either did a full recovery process (wiping clean and annulling the data on my entire user profile) or back up what ever I could and do a recovery process. No way I was going to lose data, and no item I had had enough memory for the back up. I found out how limited safe mode is, I could get on line, but I could not use Office, or my WD Hard Drive (at any of the few moments the computer recognised it)
I went to microsoft site to hear why the automatic back up had not been backing up OneNote material (where I store so much!) got on a chat service line. No product key/code/number was going to stop everything. I let them know that I would accept them going into my computer remotely and verify that it was a legit copy. Upshot: I paid for a year's worth of assistance. I could have had the one off service for half the price guaranteed results.
So, seems malware and my false security system of ADware anti virus (could have let in malware, as well) dumped alot of malware in my computer. Hours later, I have access to all of my material, did not have to go deep into my computer nor deep into town to a techie. Online service saved my day.
I thank you Brink for trying, but it was a lost cause, because of no product key to start with and clogged computer complicating things even more.
My System SpecsSystem Spec
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18 May 2014   #14
Brink

64-bit Windows 10 Pro
 
 

No worries. I'm happy to hear that you got it sorted.
My System SpecsSystem Spec
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 user profile service failed to Log on




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