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Windows 7: user profile service failed to Log on

17 May 2014   #1
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 
user profile service failed to Log on

I tried to boot up my Acer laptop windows 7 (obvious I guess) when the above phrase came on the screen after I had typed in my password. The second phrase is " User profile cannot be loaded"
This has never happened to me before, on this computer nor on any other.
I have logged off and restarted the machine several times with different amounts of waiting time inbetween.
I plugged the laptop into the main current, and when I clicked "OK" in response to the above messages, the computer went into download mode of updates (34 to be exact)
What do I do? How do I access windows? Do I try and change password? will it accept the changes even when it will not let me log on/in?
I am flummoxed


My System SpecsSystem Spec
.
17 May 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello ladyfilosopher, and welcome to Seven Forums.

The tutorial below can help to fix this for you.

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
17 May 2014   #3
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 
I followed all the advice but nothing works

Home premium repair disk is not available on line in disk nor USB. Safe mode does not come up on screen. It did once and when I clicked 'in safe mode' it went into list mode on black screen and then shut down going into upate loop of shutting down and starting up again installing updates and shutting down.
Now, for some reason, I am back at point A with 'no up load of user profile' notice. I do not have hard ware version of this Windows 7. I had a pack to down load from on line when I brought home the new computer....
What do I do now? Do I have to go to a repair shop?
My System SpecsSystem Spec
.

17 May 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Are you able to create a System Repair Disc or installation DVD/USB on another computer to boot from and do step 3 in the "In Preparation" section?
My System SpecsSystem Spec
17 May 2014   #5
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 

I tried to reset password. Wizard wanted a USB or floppy disk (do they still exist?). I found a USB that computer recognised but THEN informed me that it was not the password reset disk...... I am going to jump out a window soon....
My System SpecsSystem Spec
17 May 2014   #6
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 

I AM working from another computer (mine is not booting up) and it is running XP so I went the route of the online version but Those did not have any version (disk or USB ) valid for my Home Premium OS
My System SpecsSystem Spec
17 May 2014   #7
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 

I push ctrl - alt - delete and NOTHING happens.... how am supposed to get under the Windows overlay? How do I provoke safe mode blue screen? Is there some soft ware I could down load on to a USB that would act like the 'password reset" usb/disk?
My System SpecsSystem Spec
17 May 2014   #8
Brink

64-bit Windows 10 Pro
 
 

If you like, you could download an official Windows 7 Home Premium x64 SP1 U (media refresh) X17-58997.iso file at the link below, ....

Windows 7 Direct Download Links, Official Disk Images from Digital River

...and create a bootable installation DVD or USB with the ISO file using the tutorial below.

Windows 7 USB/DVD Download Tool

Afterwards, you can boot from the installation DVD/USB to open a command prompt at boot to do step 3 in the "In Preparation" section below.

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
17 May 2014   #9
ladyfilosopher

--Windows 7- home premium- 64 bit
 
 

I pushed F2 button on start up and found myself in another realm. I took out and reinstalled the battery and now the laptop gives me safe mode blue screen option. I am on line with sick laptop in safemode with network connection. No sound. I did recovery, rebooted and stilll no possibility to log into my username profile. F2 information is that userprofile password is 'clear'. Does that mean that user profile password was erased? Many recovery and other interventions cannot be done in safe mode. The computer does not work in regular mode, I still cannot logon to user profile.
My System SpecsSystem Spec
17 May 2014   #10
Brink

64-bit Windows 10 Pro
 
 

Did you try what I posted above?
My System SpecsSystem Spec
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