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Windows 7: Would appreciate some help identifying this problem please.

20 May 2014   #1
Makalu

Windows 7 Professional 64bit
 
 
Would appreciate some help identifying this problem please.

Hi,
I have recently tried to upgrade my son's PC by adding a new CPU, additional memory and a new graphics card.

The machine is running a 500w power supply into an MSI 760GM-P21 (FX) motherboard. To this I have swapped out the old AMD CPU and installed a new AMD FX6300 with the stock cooler. At the same time I removed the old unbranded 4gb RAM stick with 2 G.Skill 1600Mhz 8gb sticks giving 16gb total. Updated the bios (now on 17.15). All seemed ok but I didn't run any benchmarks at this time since I was about to add a new GPU too. The old GPU was a 2Gb ATI - cant see a model number on it. The replacement is an NVidia GTX750Ti. After removing the old card I simply went about downloading the new NVidia drivers - I didn't remove the old ATI ones before doing this - wondering if this was a mistake now.

Anyway, the system runs just fine when it's not doing anything too taxing graphics. It will run through Cinebench ok and scores 420CPU / 80fps. Despite this, when I try to run 3DMark it BSOD's in the first test. I don't see any clues from looking at event logs other than the fairly broad Kernel-Power Event ID 41 critical error. Can anyone shed some light on what's going on here? I have attached a few screenies of CPU-Z tabs for background info.

Thanks in advance.
Mak.




Attached Images
Would appreciate some help identifying this problem please.-cpu1.jpg Would appreciate some help identifying this problem please.-mainboard1.jpg Would appreciate some help identifying this problem please.-memory1.jpg Would appreciate some help identifying this problem please.-spd1.jpg Would appreciate some help identifying this problem please.-caches1.jpg 
My System SpecsSystem Spec
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20 May 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You really should have uninstalled the AMD card through Device Manager befor removing it and installing the 750ti. Which nVidia drivers are you running?
My System SpecsSystem Spec
20 May 2014   #3
Makalu

Windows 7 Professional 64bit
 
 

Latest version - 335.23
My System SpecsSystem Spec
.

20 May 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
20 May 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Indeed. I was also going to suggest running 3DMark with the iGPU running (with both discreet GPUs uninstalled) to rule out any other hardware.
My System SpecsSystem Spec
20 May 2014   #6
Makalu

Windows 7 Professional 64bit
 
 

If I use the AMD uninstall utility is that going to remove the motherboard / cpu drivers too?
My System SpecsSystem Spec
20 May 2014   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Makalu View Post
If I use the AMD uninstall utility is that going to remove the motherboard / cpu drivers too?
NO. It only uninstalls GPU stuff
My System SpecsSystem Spec
20 May 2014   #8
Makalu

Windows 7 Professional 64bit
 
 

OK so I did the AMD uninstall utility, then manually purged remaining AMD Graphics adapter oemxx.inf files as per the link. No change. I am still getting a BSOD in the first test of 3DMark. Any suggestions what to look at next?

Mak.
My System SpecsSystem Spec
20 May 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Did you uninstall the nVidia card and reinstall it? Try running 3dMark with both cards uninstalled using the iGPU.
My System SpecsSystem Spec
20 May 2014   #10
Makalu

Windows 7 Professional 64bit
 
 

Just unload the NVidia drivers or remove card as well?
My System SpecsSystem Spec
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 Would appreciate some help identifying this problem please.




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