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Windows 7: Computer "Manage" window not working

21 May 2014   #11
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

But now I need a solution. I've done everything I can.


My System SpecsSystem Spec
.
21 May 2014   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Computer "Manage" window not working-1.png

Update to service pack 1, then follow this:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply


My System SpecsSystem Spec
21 May 2014   #13
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

I've had service pack 1 for years... since it came out.
My System SpecsSystem Spec
.

21 May 2014   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Run the tool as recommended, and post the results here.
My System SpecsSystem Spec
21 May 2014   #15
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

Did the MGA tool. Just gives me a bunch of numbers and information about the computer.
My System SpecsSystem Spec
21 May 2014   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Follow the instructions and post the results here - without it, we cant help you.
My System SpecsSystem Spec
21 May 2014   #17
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {69EA357F-F4EA-41CC-84AB-FBDFA061F293}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{69EA357F-F4EA-41CC-84AB-FBDFA061F293}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2761894562-1127358452-1287940567</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F10b</Version><SMBIOSVersion major="2" minor="7"/><Date>20121121000000.000000+000</Date></BIOS><HWID>97273D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0252012
Installation ID: 002072453703094942969301042543543826087611301960646171
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 21-May-14 14:49:39
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2014 03:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAIAAAACAAAAAgABAAEAhFHMLvAYdxZy7qobhHd+NDKlELewc8JvlmM=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG 
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I
SLIC GBT GBTUACPI
My System SpecsSystem Spec
21 May 2014   #18
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

Posted. Is this what you needed?
My System SpecsSystem Spec
21 May 2014   #19
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
As suspected you are running a counterfeit installation - there is no way to have an ACER OEM validate on a retail motherboard without a cracked version of the software. No wonder you are having problems, and not running SP1.

Install a genuine version of Windows.
My System SpecsSystem Spec
21 May 2014   #20
zvit

Windows 7 Ultimate 6.1.7600 x64
 
 

So you are sure I have a counterfeit version of Windows but Microsoft doesn't think so? You should go work for Microsoft.
My System SpecsSystem Spec
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 Computer "Manage" window not working




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