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Windows 7: Can't open League of Legends, Network and Sharing Center

26 May 2014   #1
amss1976

MS Windows 7 Ultimate 64-bit SP1
 
 
Can't open League of Legends, Network and Sharing Center

Hello,


Last Tuesday (20/05/2014) when I arrived home I had a surprise with my PC. The screen was "scrambled", and the machine was stuck and non-responsive. I had to reset it. When it rebooted, Malwarebytes Anti-Malware started to update to version 2.0 and completed its update. It made a quick scan and everything was clean. However a strange thing happened: MS Security Essentials popped-up with the red icon and saying that the computer was at risk. Next the explorer crashed and a BSOD showed (STOP 0x000000F4). This was a very strange thing as I have not installed/removed any hardware/software (besides the update that started after resetting). I reset once again. The computer booted again and after everything had loaded all seemed to be OK. I was preparing to play League of Legends (had double-clicked the shortcut on desktop and the window with the “Play” button showed, however even before I started the login to the game process the same thing happened all over again: MS Security Essentials followed by explorer and same BSOD. This was weird.


I restarted in safety mode and run a full system check with both Malwarebytes Anti-Malware and MS Security Essentials. An Obscure java Trojan/virus/malware popped-up. I cleaned it and reboot again in normal mode. Meanwhile I ran a checkdisk without any errors. No more alerts and no more BSOD. Everything seemed to be working just fine.


However when I tried to run League of Legends, it simply did not start. The loader started but it wouldn’t launch the window of the game. I checked the process at the Task Manager and it was only 120KB and the explorer.exe increased its memory/cpu use (I have the Core Temp app running on the mini apps and it showed that all the processors were having high activity) but nothing happened. When I try to kill the League of Legends launcher process it simply would not ended. Also tried to kill explorer.exe without any success. Tried to end session and tried to shut down but, at first it did not work and staid stuck at the closing session screen/shut down screen (only with reset I could restart the computer), now it already ends session/shuts down/restarts without any problem. However the last couple of times, I noticed that the network icon by the clock had a blue circle on it as it was starting/connecting. That never happened before. I tried to double click it – nothing happened. Tried to go to the Network and Sharing Center via the Control Panel, but it simply does not open and gets stuck trying to open. When I go to the Task Manager, select that application, right click it and go to process it selects explorer.exe on the processes tab. I try to terminate it but without any success.


In my attempts I also tried to make a system restore to an earlier date, but as the problem persisted, I reverted the restore.


Apparently everything is working fine (internet access/speed, running office aplications, flash content, java content).

Everything is up to date.

Can anyone help me with this situation? Can this be a virus/trojan/malware? I have ran out of ideas here...


My System SpecsSystem Spec
.
26 May 2014   #2
andrew129260

Windows 10 Pro
 
 

At this point I recommend a clean install.

Clean Install Windows 7

If however you would like to ask for malware help, and want to just look into that option then do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
26 May 2014   #3
amss1976

MS Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
At this point I recommend a clean install.

Clean Install Windows 7

If however you would like to ask for malware help, and want to just look into that option then do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
First I want to thank you for the time you are taking on trying to help me.

In attachment I am sending you the log from the scan. It said that it had to perform another analysis on the items it found.

Will be waiting for any news (hopefully good news...)


Attached Files
File Type: txt Scan_2014-5-27-0-0.txt (16.3 KB, 2 views)
My System SpecsSystem Spec
.

27 May 2014   #4
andrew129260

Windows 10 Pro
 
 

Remove the following with herdprotect. To remove a item, click the item then choose action-remove.

A strain of conduit came for a visit.

Code:
File path: 		c:\users\sobral\appdata\local\cre\emgimjmjkkbihpijignkcbhepodfhngd.crx
Publisher: 		
MD5: 			07b13cb0763d41ba13ba7ec4c911fce9
SHA-1: 			4bba04bca70d4fad60b221167856df57a097042e
Created: 		01-12-2012 00:32:54
Detections: 		4
Code:
File path: 		c:\users\sobral\appdata\local\temp\setupqaz2o.exe
Publisher: 		
MD5: 			93fb00de530fee64b4b5d0a7521b0f64
SHA-1: 			e1edf6a7ac99c766f73de748d26b5b605f191c28
Created: 		02-03-2014 22:17:28
Detections: 		2
Code:
File path: 		c:\users\sobral\appdata\local\google\chrome\user data\default\extensions\emgimjmjkkbihpijignkcbhepodfhngd\10.31.0.526_0\nativemessaging\tbmessaginghost.exe
Publisher: 		ClientConnect Ltd.
Signer: 		ClientConnect LTD
MD5: 			c59a1cf77a3b68ab38c21369f0ec4c72
SHA-1: 			119b91098847a205621fa7388c8b4a2fc134f0eb
Created: 		22-05-2014 21:53:44
Detections: 		4
Determination: 		Adware
Code:
File path: 		c:\users\sobral\appdata\local\google\chrome\user data\default\extensions\emgimjmjkkbihpijignkcbhepodfhngd\10.31.0.526_0\plugins\chromeapiplugin.dll
Publisher: 		ClientConnect Ltd.
Signer: 		ClientConnect LTD
MD5: 			722fac268362d5314a9598ed05d6649c
SHA-1: 			8e6270f9da8ece45f03149274b3dbd370ff2f404
Created: 		22-05-2014 21:53:44
Detections: 		3
Determination: 		Adware
Code:
File path: 		c:\users\sobral\appdata\local\google\chrome\user data\default\extensions\emgimjmjkkbihpijignkcbhepodfhngd\10.31.0.526_0\apisupport\apisupport.dll
Publisher: 		ClientConnect Ltd.
Signer: 		ClientConnect LTD
MD5: 			5454873bb620e77dcb10db8f23529877
SHA-1: 			1da36f2cebbb8bacce6b13e4438feebcd11b284c
Created: 		22-05-2014 21:53:45
Detections: 		2
Determination: 		Adware
Code:
File path: 		c:\users\sobral\appdata\local\unify3d\webplayer\unify3dwebplayerupdate.exe
Publisher: 		
MD5: 			685a1009154286280507fa3c00109fd4
SHA-1: 			2f9224f15b6f05917ea78b077fb20d20e5f5ff75
Created: 		31-03-2014 17:47:22
Detections: 		1
Its honestly not as bad as it looks. They are all adware, not really bad stuff so far.

Run a fresh scan with herdprotect once the items have been removed and you restarted the pc.

Then upload a fresh new log.
My System SpecsSystem Spec
27 May 2014   #5
amss1976

MS Windows 7 Ultimate 64-bit SP1
 
 

I did everything as you said. Here is the new log. Hope this brings some good news. I still haven't tried to execute any of the programs that have been bringing me problems...


Attached Files
File Type: txt Scan_2014-5-27-7-56.txt (13.4 KB, 1 views)
My System SpecsSystem Spec
27 May 2014   #6
andrew129260

Windows 10 Pro
 
 

Good. Log looks good.

One entry concerns me though, do you have a webcam? You have some sort of software called fixcamera installed. Have you heard of it? Is it installed on your computer under uninstall a program? Its under c\windows which is a odd location. Looking it up does not indicate strongly if it is malware or not.

Code:
File path: 		c:\windows\fixcamera.exe
Publisher: 		
MD5: 			1c1db86a882ab2532eec09507190e019
SHA-1: 			439970c503f460e7dabb0d661038bd411a5c6d61
Created: 		05-12-2012 21:39:43
Detections: 		3
If you don't have a webcam, delete the entry in herdprotect to be on the safe side. The fact that the publisher is not filled out is a cause for concern as well. All the signs point to malware....but I am honestly not sure on this one. If you have a webcam though, it might explain something.
My System SpecsSystem Spec
27 May 2014   #7
amss1976

MS Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Good. Log looks good.

One entry concerns me though, do you have a webcam? You have some sort of software called fixcamera installed. Have you heard of it? Is it installed on your computer under uninstall a program? Its under c\windows which is a odd location. Looking it up does not indicate strongly if it is malware or not.

Code:
File path:         c:\windows\fixcamera.exe
Publisher:         
MD5:             1c1db86a882ab2532eec09507190e019
SHA-1:             439970c503f460e7dabb0d661038bd411a5c6d61
Created:         05-12-2012 21:39:43
Detections:         3
If you don't have a webcam, delete the entry in herdprotect to be on the safe side. The fact that the publisher is not filled out is a cause for concern as well. All the signs point to malware....but I am honestly not sure on this one. If you have a webcam though, it might explain something.
Yes, I have a Logitech webcamera installed on my computer. But I honestly do not know if I have installed this program or not. Just to be safe I will remove it.

When I get home I will try to run programs/applications I was having trouble with and I will post back an update of the situation. Thank you once again.
My System SpecsSystem Spec
27 May 2014   #8
andrew129260

Windows 10 Pro
 
 

1.)Thank you for the info, sounds like a plan.

2.)If you are still having problems with the programs, do a repair install on them. Or remove and reinstall them.

3.) Also check to see if network and sharing center works now.

4.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

5.)Download security check below.

This will show me what security software you use and what the status is of services such as windows firewall:

Downloading SecurityCheck

Open and run: SecurityCheck.exe
Follow the instructions inside the window that appears.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply using the paperclip:


My System SpecsSystem Spec
27 May 2014   #9
amss1976

MS Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
1.)Thank you for the info, sounds like a plan.

2.)If you are still having problems with the programs, do a repair install on them. Or remove and reinstall them.

3.) Also check to see if network and sharing center works now.

4.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

5.)Download security check below.

This will show me what security software you use and what the status is of services such as windows firewall:

Downloading SecurityCheck

Open and run: SecurityCheck.exe
Follow the instructions inside the window that appears.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply using the paperclip:


Unfortunately I’m still having the same problem with League of Legends. I uninstalled it, downloaded the most recent version and tried to reinstall it. However when I tried to do that the same thing happens: the application does not start (not even asking permission to start the install as it usually happens when you try to install any program). Like that, I restored the system to the point it was before uninstalling it.
I can already access the network and sharing center.
In attachment I put the CBS log after have ran the SFC /SCANNOW command and the checkup.txt files.
As the CBS log file is more than 2MB, I am attaching it as a zip file.
Hope you can find something that can solve me this problem… thank you once again for all the help both of you are giving me.


Attached Files
File Type: txt checkup.txt (971 Bytes, 1 views)
My System SpecsSystem Spec
27 May 2014   #10
andrew129260

Windows 10 Pro
 
 

I am going to have someone look at your cbs log, as for things you can do right now:

-Uninstall adobe reader
-Uninstall Java.

These programs are huge security risks, and for the most part are completely unnecessary. Web browsers can open pdf files just fine, and java is almost never needed.

You can always install it when you do need it, then uninstall it later. Malware likes to target these 2 programs a lot.

You have google chrome installed. If you use that as the main browser you can also uninstall adobe flash, as adobe flash is built into google chrome. So therfor you do not need the plugin.
My System SpecsSystem Spec
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