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Windows 7: Computer Restarts When I Shutdown

19 Jun 2014   #21
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Thanks - but apparently I asked for the wrong list

Please open an Elevated Command Prompt, and run the following commands

Code:
fsutil hardlink list C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.21955_none_7636f0d7d474e080\Pretty_Peacock.jpg >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\System32\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
 
.
Post the resulting nphl.txt file from your desktop - this should check that I now have some clue what I'm talking about
Attached




Attached Files
File Type: txt nphl.txt (1.6 KB, 4 views)
My System SpecsSystem Spec
.
19 Jun 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's see what happens when we try a manual cleanup.

Please open an Elevated Command Prompt, and run the following commands

Code:
 
Takeown /F C:\Windows\SysWOW64\en-US\iassdo.dll.mui /A
ICACLS C:\Windows\SysWOW64\en-US\iassdo.dll.mui /grant Administrators:(F)
DEL C:\Windows\SysWOW64\en-US\iassdo.dll.mui
DIR C:\Windows\iassdo.* /S >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\SysWOW64\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\System32\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
 
.
Post the resulting nphl.txt file
My System SpecsSystem Spec
19 Jun 2014   #23
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Let's see what happens when we try a manual cleanup.

Please open an Elevated Command Prompt, and run the following commands

Code:
 
Takeown /F C:\Windows\SysWOW64\en-US\iassdo.dll.mui /A
ICACLS C:\Windows\SysWOW64\en-US\iassdo.dll.mui /grant Administrators:(F)
DEL C:\Windows\SysWOW64\en-US\iassdo.dll.mui
DIR C:\Windows\iassdo.* /S >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\SysWOW64\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\System32\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
 
.
Post the resulting nphl.txt file
Alright


Attached Files
File Type: txt nphl.txt (1.8 KB, 2 views)
My System SpecsSystem Spec
.

20 Jun 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - now run SFC /scannow again, and we'll see what we get. Post the new CBS.log file
My System SpecsSystem Spec
20 Jun 2014   #25
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Good - now run SFC /scannow again, and we'll see what we get. Post the new CBS.log file
CBS.log file is contained in the ZIP
My System SpecsSystem Spec
20 Jun 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the critical section of the SFC log...
Code:
2014-06-20 17:09:38, Info                  CSI    0000031c [SR] Repairing 1 components
2014-06-20 17:09:38, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
2014-06-20 17:09:38, Info                  CSI    0000031e Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    0000031f [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000320 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    00000321 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000322 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"
2014-06-20 17:09:38, Info                  CSI    00000323 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
I'll post the fix protocol for that later - when I can get away from work!
My System SpecsSystem Spec
20 Jun 2014   #27
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the critical section of the SFC log...
Code:
2014-06-20 17:09:38, Info                  CSI    0000031c [SR] Repairing 1 components
2014-06-20 17:09:38, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
2014-06-20 17:09:38, Info                  CSI    0000031e Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    0000031f [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000320 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    00000321 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000322 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"
2014-06-20 17:09:38, Info                  CSI    00000323 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
I'll post the fix protocol for that later - when I can get away from work!
Alright cheers mate.
My System SpecsSystem Spec
22 Jun 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops - sorry!
Back in a minute...
My System SpecsSystem Spec
22 Jun 2014   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - gcvaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gcvaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\gcvaa
or
DIR E:\hznaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\gcvaan <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
23 Jun 2014   #30
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - gcvaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gcvaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\gcvaa
or
DIR E:\hznaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\gcvaan <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
CBS included in ZIP
My System SpecsSystem Spec
Reply

 Computer Restarts When I Shutdown




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