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Windows 7: Computer Restarts When I Shutdown

15 Jun 2014   #1
Giaccovitch

Windows 7 Ultimate x64
 
 
Computer Restarts When I Shutdown

Recently my computer has been restarting when I shut it down.
I have tried to change the registry values of powerdown on shutdown from 0 to 1 and from 1 to 0.
I have also wake on lan disabled in BIOS.
Also I have disabled the Ethernet adapter to wake up the computer.


My System SpecsSystem Spec
.
15 Jun 2014   #2
andrew129260

Windows 10 Pro
 
 

What happens with shutdown in safe mode? Does it behave?
My System SpecsSystem Spec
15 Jun 2014   #3
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
What happens with shutdown in safe mode? Does it behave?
It sure does, tried it 3 times, worked all 3.
My System SpecsSystem Spec
.

15 Jun 2014   #4
Giaccovitch

Windows 7 Ultimate x64
 
 

Sometimes my computer shutdowns first go, but if it doesn't, I have to manually power off.
My System SpecsSystem Spec
15 Jun 2014   #5
andrew129260

Windows 10 Pro
 
 

Okay, so then most likely it is a problem caused by a program running in your startup list.

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
16 Jun 2014   #6
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Okay, so then most likely it is a problem caused by a program running in your startup list.

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

Troubleshoot Application Conflicts by Performing a Clean Startup
I disabled everything (other than Microsoft services) and it still occurred. Although avast automatically started up even when i disabled it. I went back into msconfig and the only box ticked is avast.
My System SpecsSystem Spec
16 Jun 2014   #7
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Giaccovitch View Post
Quote   Quote: Originally Posted by andrew129260 View Post
Okay, so then most likely it is a problem caused by a program running in your startup list.

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

Troubleshoot Application Conflicts by Performing a Clean Startup
I disabled everything (other than Microsoft services) and it still occurred. Although avast automatically started up even when i disabled it. I went back into msconfig and the only box ticked is avast.
Okay that is fine. Enable verbose messages to see where it is getting stuck:

Enable Verbose or Highly Detailed Status Messages In Windows 7 | 8


Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them
My System SpecsSystem Spec
16 Jun 2014   #8
Giaccovitch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Quote   Quote: Originally Posted by Giaccovitch View Post
Quote   Quote: Originally Posted by andrew129260 View Post
Okay, so then most likely it is a problem caused by a program running in your startup list.

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

Troubleshoot Application Conflicts by Performing a Clean Startup
I disabled everything (other than Microsoft services) and it still occurred. Although avast automatically started up even when i disabled it. I went back into msconfig and the only box ticked is avast.
Okay that is fine. Enable verbose messages to see where it is getting stuck:

Enable Verbose or Highly Detailed Status Messages In Windows 7 | 8


Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them
Corrupt files were found, and windows was unable to fix them. I attached the 2 files.


Attached Images
Computer Restarts When I Shutdown-sfc-scannow.jpg 
Attached Files
File Type: txt sfcdetails.txt (42.0 KB, 3 views)
My System SpecsSystem Spec
16 Jun 2014   #9
andrew129260

Windows 10 Pro
 
 

What was the result of enabling the verbose messages? Where does it get stuck?

I am going to have a expert look at your log.
My System SpecsSystem Spec
17 Jun 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the critical error from the log...
Code:
2014-06-17 13:28:01, Info                  CSI    0000031d [SR] Repairing 1 components
2014-06-17 13:28:01, Info                  CSI    0000031e [SR] Beginning Verify and Repair transaction
2014-06-17 13:28:01, Info                  CSI    00000320 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
This is a relatively common error - so probably caused by a piece of software you installed. Unfortunately, we haven't managed to work out what software, yet.

Please download SFCFix from here... http://www.sysnative.com/niemiro/apps/SFCFix.exe and save it to your desktop (we'll need it later anyhow, I think)

Once saved, double-click on it and accept the warnings. It'll run, and create a file SFCFix.log on the desktop - please upload it to your reply.
My System SpecsSystem Spec
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 Computer Restarts When I Shutdown




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