New
#1
Crashes on Win7 Logo - Safe Mode Works
Hi, this morning my computer randomly locked up and needed to be restarted. Now it will not boot normally, only in safe mode. When attempting a normal boot, it sits on the normal Win7 loading screen for 4-5 seconds and then goes to a black screen with the computer still running. No error messages, no BSOD, mouse/keyboard are dead. The only way to get any response is to power off then back on.
I have nothing plugged in except for the mouse and keyboard (they both work) - I also unplugged my storage HD with no result. I have reset the Bios to default settings and optimal default settings - no luck. The whole computer is relatively new (2 weeks old), but I have not installed any new drivers or hardware since the initial setup. Windows automatic update is on (This is probabyly the culprit? I don't know for sure)
Originally when running the startup repair, I was getting a badpatch error. Now I'm getting ExternalMedia. I can provide the details if needed for the repair failure message ( just need to run it again)
I've looked through a lot of tutorials on this site, so far:
-Turning off processes in safe mode and trying a "clean boot" does nothing - it still freezes at the same point.
-I ran both an antivirus and malwarebytes scan in safe mode - neither found anything.
-System restore tells me it cannot complete due to an unknown error (no other information). Despite this, when I load in safe mode it tells me it was successfully restored. I tried all four restore dates and none would boot normally.
-chkdsk from command prompt reports no bad sectors, completes successfully.
-The sfc /scannow from command prompt completes succesfully and reports no errors.
I'm about to give up and to a complete format/clean install, but I want to avoid that if at all possible. Any ideas? :)