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Windows 7: Lenovo Z510 Cache Hierarchy Error

22 Jun 2014   #1
vortigon7

Windows 7 Ultimate x64
 
 
Lenovo Z510 Cache Hierarchy Error

Like two days ago or so, I've installed Dragon Age: Origins by Bioware. Everything was fine, I created my character, completed my first quest then suddenly my laptop turned off. Since that, every time I try to play something (eg. StarCraft 2, Skyrim) my laptop randomly turns off without warning. I tried uninstalling Dragon Age but it didn't really help.
I googled the problem, and I found that I should look it up in the Event Viewer (Windows 7 Ultimate x64).
Every time it turns off I get three errors:

Code:
 
Event 18, WHEA-Logger
 
A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 0
 
The details view of this entry contains further information.
 
Log name: System
Source: WHEA-Logger
Event ID: 18
Level: Error
User: LOCAL SERVICE
OpCode: Info
 
 
 
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" /> 
 
<EventID>18</EventID> 
 
<Version>0</Version> 
 
<Level>2</Level> 
 
<Task>0</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000000</Keywords> 
 
<TimeCreated SystemTime="2014-06-22T16:37:15.087444200Z" /> 
 
<EventRecordID>15891</EventRecordID> 
 
<Correlation ActivityID="{F5D40D0C-0060-418C-A90B-5393AD9CEA29}" /> 
 
<Execution ProcessID="1440" ThreadID="1456" /> 
 
<Channel>System</Channel> 
 
<Computer>NODEN-PC</Computer> 
 
<Security UserID="S-1-5-19" /> 
 
</System>
 
 
- <EventData>
<Data Name="ErrorSource">3</Data> 
 
<Data Name="ApicId">0</Data> 
 
<Data Name="MCABank">7</Data> 
 
<Data Name="MciStat">0xae0000000040110a</Data> 
 
<Data Name="MciAddr">0xffa87fc0</Data> 
 
<Data Name="MciMisc">0x38a0000086</Data> 
 
<Data Name="ErrorType">9</Data> 
 
<Data Name="TransactionType">2</Data> 
 
<Data Name="Participation">256</Data> 
 
<Data Name="RequestType">0</Data> 
 
<Data Name="MemorIO">256</Data> 
 
<Data Name="MemHierarchyLvl">2</Data> 
 
<Data Name="Timeout">256</Data> 
 
<Data Name="OperationType">256</Data> 
 
<Data Name="Channel">256</Data> 
 
<Data Name="Length">928</Data> 
 
<Data Name="RawData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ata> 
 
</EventData>
 
 
</Event>





Any ideas, suggestions why this is caused? Or how to fix it?


My System SpecsSystem Spec
.
22 Jun 2014   #2
andrew129260

Windows 10 Pro
 
 

According to that log, it looks like your processor is dying. That is very rare however. Usually hardware failings can be caused by extremely high temperatures.

There are 3 causes of laptops shutting off:

-High temps
-Bad power cable/battery
-bad processor/ram

Use speccy to see what your temps are and post a screenshot here of it:

Speccy - Advanced System Information Tool
My System SpecsSystem Spec
22 Jun 2014   #3
vortigon7

Windows 7 Ultimate x64
 
 
Screenshot of temps

Here is a screenshot:
Lenovo Z510 Cache Hierarchy Error-speccy.png

EDIT:

After the screenshot the CPU's temp jumped down to 48-51C and it remained there.


My System SpecsSystem Spec
.

22 Jun 2014   #4
andrew129260

Windows 10 Pro
 
 

Your laptop is very hot. It is shutting down to save itself.

Power it down. And use electronically safe dust spray to clear out the vents.

When the dust and grime is really bad, it may require taking the unit apart for cleaning.

This video here seems to show how to dissect your model. (Its not an exact match but very similar.)


Lenovo IdeaPad Z500 Disassembly guide Zerlegen Austauschen Fix Replacement Disassembling Repair - YouTube

This is from lenovo on how to clean your computer:

http://download.lenovo.com/consumer/...0touch_hmm.pdf
My System SpecsSystem Spec
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 Lenovo Z510 Cache Hierarchy Error




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