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Windows 7: Rundll error

27 Jun 2014   #21
rickluc

Windows 7 Home Premium 32 bit
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Java is a security risk. Just because pcs have it by default installed does not mean you need it.

If you need java leave it installed. If not, uninstall it. It is much better to have it uninstalled and only install it when you need it. The average customer does not need java installed.

As for norton,

You still have not posted the screenshot with its interface opened like I asked the last 3 times.


Please download ccleaner from here:

CCleaner - Standard

Install it. Then navigate to tools-startup. Click on explorer, click delete.

Close and reboot.
As for Norton,
I don't under stand what you mean by with its interface opened?
Thanks


My System SpecsSystem Spec
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28 Jun 2014   #22
andrew129260

Windows 10 Pro
 
 

Ok, I am saying open up norton. Take a screenshot with it open and running.

What was the results from ccleaner?
My System SpecsSystem Spec
28 Jun 2014   #23
rickluc

Windows 7 Home Premium 32 bit
 
 

I ran ccleaner 4 times to clear all in analyze.

See attached Norton.


Attached Thumbnails
Rundll error-capture-after-running-ccleaner-analyze-4-times.jpg   Rundll error-capture-norton-complete.jpg   Rundll error-capture-norton-working.jpg  
My System SpecsSystem Spec
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28 Jun 2014   #24
andrew129260

Windows 10 Pro
 
 

Ok, so you deleted the item explorer from startup in ccleaner tools-startup like I asked and the problem is solved now?
My System SpecsSystem Spec
28 Jun 2014   #25
rickluc

Windows 7 Home Premium 32 bit
 
 

I removed everything that ccleaner suggested. Explorer is still in msconfig window under startup.
My System SpecsSystem Spec
28 Jun 2014   #26
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by rickluc View Post
I removed everything that ccleaner suggested. Explorer is still in msconfig window under startup.
Huh? Why did you run the cleaner? That was not what I asked. In ccleaner, click tools. Click startup. Click the explorer entry. Choose delete.

Please follow directions...
My System SpecsSystem Spec
28 Jun 2014   #27
rickluc

Windows 7 Home Premium 32 bit
 
 

OK now I got you! I went into ccleaner again and tools and startup and removed the 4 items that I had unmarked to start at startup. It logs into administration side now with out the rundll. error coming up. Since I removed the 4 items I changed the general tab selective startup back to normal backup. All works well now. What was that explorer stand for? Thanks


Attached Thumbnails
Rundll error-capture-startup-now.jpg  
Attached Images
Rundll error-capture-msconfig-startup-tab.jpg 
My System SpecsSystem Spec
28 Jun 2014   #28
andrew129260

Windows 10 Pro
 
 

I am not sure, it could have been some kind of malware or spyware. Or it could have been some program that did not uninstall properly. Either way, it should be gone now.

Since you pay for norton, it might not be a bad idea to call them and have them do a thorough look at your pc at no additional cost. It is one of the few benefits of paying for a AV product. They will usually look at your computer remotely with their tech support to make sure you are all clean. For free.

Only use the support or help links in the norton software though.

If you search google for the number you will most likely get the wrong one. Scammers love people searching for phone numbers.
My System SpecsSystem Spec
28 Jun 2014   #29
rickluc

Windows 7 Home Premium 32 bit
 
 

Thanks for your help.
I remember Norton telling me I had 7 days for warranty. But I think that was just on the remove of the virus. So maybe I can get some where with them. Thanks again
My System SpecsSystem Spec
29 Jun 2014   #30
andrew129260

Windows 10 Pro
 
 

No problem

Here are my security recommendations You can ignore the part about panda since you want to keep norton

I advise you to install and use the following security programs so you do not get infected again:

-Panda antivirus -You can only have 1 antivirus installed at a time, I recommend using this one and uninstalling what you are using now.

-Malwarebytes
-Superantispyware
-Should I remove it

Run them around once every 2 weeks.

Should I remove it is not a malware scanner. What it does is it looks at all of the installed programs on your PC and gives you a percentage % of how many people uninstall the software. If the percentage % is high, I would remove it as it is most likely not a good program. It also gives a ton of information about what the program does and how it behaves.

I also suggest using a standard user account in windows, and only using an admin account when you need to install software:

User Account - Create

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

UAC makes this easy, see here:

What is user account control (UAC)?

I also suggest choosing always notify for UAC:

What are User Account Control settings?

I also recommend that you use bleeping computers suggestions which can be found here:

How to keep your computer safe online

So how Did I get Infected?


Those are my recommendations to you, and I Highly suggest you follow them.
My System SpecsSystem Spec
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