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Windows 7: windows unexpected shut downs.

22 Jun 2014   #1
crackerjack8359

windows 7 64 bit
 
 
windows unexpected shut downs.

Hello for the pass few week's I've been having windows shut down on me. I get the message Windows has had an unexpected shut down. It says it will let me know when there is a solution. Any one have any idea's what may be causing this problem or how I can fix it. I have windows 7 and was wondering is there a program in it that can be run to diagnose the problem. I was having a problem with a blue screen but seem to have fixed it then the windows problem started. I would appreciate any help possible. Thank you lee


My System SpecsSystem Spec
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22 Jun 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Crackerjack mate try these in safe mode if necessary (tap F8 on power up)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f switch in the command line as per Option2
if these do not come up with anything we can move on tho these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download frombleeping computer delete any rubbish found with the malware scans
My System SpecsSystem Spec
24 Jun 2014   #3
crackerjack8359

windows 7 64 bit
 
 
Doesn't work

I tried to run it in safe mode but it didn't work. So I'm going down the list trying them till I find one that works hopefully. lee
My System SpecsSystem Spec
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24 Jun 2014   #4
crackerjack8359

windows 7 64 bit
 
 

I'm trying to run the bleeping computer adwcleaner and it won't run.
My System SpecsSystem Spec
24 Jun 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Lee mate might be an idea to post this in the BSOD section and you can add what they call dump files that some of the others might be able to pin down what the problem is.

Meanwhile see this Troubleshooting Windows 7 Failure to Boot
I shall await to see what you want to do an dit might be as well if we call on some of the others for some input.
My System SpecsSystem Spec
24 Jun 2014   #6
crackerjack8359

windows 7 64 bit
 
 

I don't know what the BSOD is. This whole thing is new to me and I'm not sure what I'm doing or where to go. I'll give the BSOD a try. Let you know what happens. Thank's lee
My System SpecsSystem Spec
24 Jun 2014   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by crackerjack8359 View Post
I don't know what the BSOD is. This whole thing is new to me and I'm not sure what I'm doing or where to go. I'll give the BSOD a try. Let you know what happens. Thank's lee
Yes please do Lee PM me if you have to cos I might miss it as they get a lot of posts in there.
John
My System SpecsSystem Spec
25 Jun 2014   #8
crackerjack8359

windows 7 64 bit
 
 

Hello I'm not sure just what happened but some thing seems to be working. I haven't had the problem for the last 24 hours. I want to thank you very much for your help. Have a good one. lee
My System SpecsSystem Spec
25 Jun 2014   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by crackerjack8359 View Post
Hello I'm not sure just what happened but some thing seems to be working. I haven't had the problem for the last 24 hours. I want to thank you very much for your help. Have a good one. lee
Well good that something is working a last it could have just been some glitch who knows? But if the problem starts again mate go to the BSOD section.
My System SpecsSystem Spec
25 Jul 2014   #10
crackerjack8359

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Lee mate might be an idea to post this in the BSOD section and you can add what they call dump files that some of the others might be able to pin down what the problem is.

Meanwhile see this Troubleshooting Windows 7 Failure to Boot
I shall await to see what you want to do an dit might be as well if we call on some of the others for some input.
'm still having a problem with windows shutting down and reopening.
There is an attachment with this message I hope I got it right. Also I copied the message I got when it reopened it's bellow. I do hope it helps some one come up with s solution. Thank's everyone that has looked at the problem for taking an interest. lee

Windows shut down right after opening. This is the information I got hope it will help some one as I have no idea what it means. Thank's lee
I have windows 7 ID00359-OEM-899268-00010

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000000000000
BCP4: FFFFFA8008769800
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071414-17815-01.dmp
C:\Users\pc\AppData\Local\Temp\WER-56846-0.sysdata.xml

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Attached Files
File Type: zip PC-HP-Mon_07_14_2014_205135_18.zip (322.4 KB, 0 views)
Last edited by crackerjack8359; 3 Minutes Ago at 06:58 PM..
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