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Windows 7: Help and Support does nothing

24 Jun 2014   #11
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Hambone1 View Post
will try but How do I upload CBS logs?
You can find them here, C:\Windows\Logs\CBS

Just copy them to the desktop and zip them up, if they are bigger that 8MB you'll have to upload them to something like OneDrive.

If they are under 8MB you can attach them using the paperclip in one of your posts.


My System SpecsSystem Spec
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24 Jun 2014   #12
Hambone1

Windows 7 Ultimate x64
 
 

Here are the CBS logs.
My System SpecsSystem Spec
24 Jun 2014   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

I've asked someone to look at them for you, it might be a while though.
My System SpecsSystem Spec
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25 Jun 2014   #14
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

That's odd, I'm not seeing any errors in your CBS log at all. Can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2014] from Official Microsoft Download Center

Then run SFC again:

SFC Scan
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    copy %windir%\logs\cbs\CheckSUR.persist.log "%userprofile%\Desktop\surt.txt"


  4. This will create two files, cbs.txt and surt.txt on your Desktop. Please attach these to your next post.

Tom
My System SpecsSystem Spec
25 Jun 2014   #15
Hambone1

Windows 7 Ultimate x64
 
 

Ok, I installed the update and ran sfc /scan now. and here is the files you wanted.


Attached Files
File Type: zip Desktop.zip (81.2 KB, 1 views)
My System SpecsSystem Spec
25 Jun 2014   #16
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Are you sure SFC is detecting errors? There's no problems at all in your log

Can you take a screenshot of what SFC says when it finishes please? Attach this to your next post.

Tom
My System SpecsSystem Spec
25 Jun 2014   #17
Hambone1

Windows 7 Ultimate x64
 
 

Here you go just ran it again.


Attached Images
Help and Support does nothing-2014-06-25_18-46-35.jpg 
My System SpecsSystem Spec
30 Jun 2014   #18
Hambone1

Windows 7 Ultimate x64
 
 

I guess no one has a clue.
My System SpecsSystem Spec
30 Jun 2014   #19
andrew129260

Windows 10 Pro
 
 

I suggest running a repair install

Repair Install

You will not lose any programs or files. Still should make a backup before doing so however.
My System SpecsSystem Spec
02 Jul 2014   #20
Hambone1

Windows 7 Ultimate x64
 
 

Tried and won't run gets error.
My System SpecsSystem Spec
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 Help and Support does nothing




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