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Windows 7: Help and Support does nothing

24 Jun 2014   #1
Hambone1

Windows 7 Ultimate x64
 
 
Help and Support does nothing

Windows 7 64 Ultimate. I click Help and support and nothing happens, I also tried windows+ F1 and nothing at all. Nothing new on system for quite some time.


My System SpecsSystem Spec
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24 Jun 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums .. Do a System Scan and report back the details please ...

SFC /SCANNOW Command - System File Checker

Also check this Link ...


Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"
My System SpecsSystem Spec
24 Jun 2014   #3
Hambone1

Windows 7 Ultimate x64
 
 

Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.
My System SpecsSystem Spec
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24 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Do you have Service Pack 1 installed?
My System SpecsSystem Spec
24 Jun 2014   #5
Hambone1

Windows 7 Ultimate x64
 
 

Yes, some time ago.
My System SpecsSystem Spec
24 Jun 2014   #6
Hambone1

Windows 7 Ultimate x64
 
 

I read someplace to see if it was turned on in services so I went to check and get the error in the picture right when I click services and Help and Support is not listed there either. I just noticed I'm also unable to create another user account.


Attached Thumbnails
Help and Support does nothing-2014-06-24_17-43-42.jpg  
My System SpecsSystem Spec
24 Jun 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Hambone1 View Post
Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.
That is not the usual response from an SFC scan.

Did you run the Elevated Command Prompt ?

SFC /SCANNOW Command - System File Checker

Normally, it will tell you if it found integrity violations and it fixed them or it couldn't fix them, or no integrity violations were found.

You will then have to close it yourself, it doesn't close itself.
My System SpecsSystem Spec
24 Jun 2014   #8
Hambone1

Windows 7 Ultimate x64
 
 

Ok ran again and said found some but could not fix them all.
My System SpecsSystem Spec
24 Jun 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

You can try running it again, that may or may not fix them.

The other options are to upload the CBS logs and see if someone can help you out.

Or a Repair Install
My System SpecsSystem Spec
24 Jun 2014   #10
Hambone1

Windows 7 Ultimate x64
 
 

will try but How do I upload CBS logs?
My System SpecsSystem Spec
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