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Windows 7: Black screen, freeze, no error or any proof

01 Jul 2014   #1
Edemon

Windows Home Premium 64bit
 
 
Black screen, freeze, no error or any proof

Ok this started a few weeks ago while playing SWTOR, all of a sudden out of no where my screen flashes black and "windows blue" and back black (3 or 4 times) then just freezes, no mouse no keyboard, nothing, my computer is right at a year old, I have an FX-8350 and during these times its running at about 50-51C (max is 90C) and at most around 70% on 1 or more cores, there is nothing I can come up with why this is happening. no reports, no error codes, everything seems to be running as good as day one, I regularly clean the computer of dust atleast every other month. When this happens I am forced to do a hard shutdown, start up, until today, has been very usual, but today after it got to login screen it automatically bypassed my PW and logged me in and then crashed... Confused and Scared its the MB or VC (GTX 660Ti), cant remember how to find out MB info but ill get back to it asap


My System SpecsSystem Spec
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01 Jul 2014   #2
Edemon

Windows Home Premium 64bit
 
 

not to mention when it freezes to the black screen its got like little white lines randomly throughout the monitor.
My System SpecsSystem Spec
01 Jul 2014   #3
gregrocker

 

Work through the Troubleshooting Steps for Windows 7 starting with the hardware tests, then Clean Boot, check the logs and System Resources for clues and Solutions. You should uncover the problem by the end of them.
My System SpecsSystem Spec
.

02 Jul 2014   #4
Edemon

Windows Home Premium 64bit
 
 

ok well this is what happened when i searched for solutions...


Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140701-1326-03.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140616-0358-02.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140414-1900-02.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140701-1326.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
092313-4425966-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140701-1326-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140417-1703.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140616-0358.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140414-1900.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
102213-15490-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140414-1900-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140701-1326-02.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140616-0358-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140607-2335.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

so I guess my fear is true... or am i hopefully wrong?
My System SpecsSystem Spec
02 Jul 2014   #5
gregrocker

 

Have you tried physically reinstalling the video card?

Delete Display driver software completely in Control Panel>Programs and Device manager. Enable Automatically deliver drivers via Windows Update (Step 3) then Check For Updates, run all rounds of IMportant and Optional Windows Updates (except Bing) with required reboots, then Check for Updates again until there are no more to install.

Does this provide a display driver? If so how does it run? If not, import the latest from device maker without the bloatware package.

Are you overclocking. Stop doing so for these tests.
My System SpecsSystem Spec
02 Jul 2014   #6
Edemon

Windows Home Premium 64bit
 
 

Ran a GPU Stress Test and Logged it but this is only the transition from 99% load to 0 10 peices of info but I have more if you want, it ran smoothly with no obvious problems fans worked as expected temperature never got above 51 via "Core Temp" and 78 via "GPU-Z" so not too bad, I will continue with other steps and post as I go... thanks for the advice and help!

Date, GPU Core Clock [MHz], GPU Memory Clock [MHz], GPU Temperature [C], Fan Speed, Fan Speed (RPM), Memory Used [MB], GPU Load [%], Memory Controller Load, Video Engine Load, Power Consumption [% TDP] , PerfCap Reason, VDDC [V]

2014-07-02 12:14:26 , 927.6, 1502.3, 78.0, 53, 2100, 197, 99, 70,0, 99.2, 1, 1.0370,

2014-07-02 12:14:28 , 927.6, 1502.3, 77.0, 53, 2070,197, 99, 70, 0, 98.8, 1, 1.0370,

2014-07-02 12:14:29 , 927.6, 1502.3, 78.0, 53, 2100, 197, 99, 70, 0, 98.7, 1, 1.0370,

2014-07-02 12:14:30 , 927.6, 1502.3, 78.0, 53, 2070, 197, 99, 71, 0, 98.8, 1, 1.0370,

2014-07-02 12:14:31 , 927.6, 1502.3, 77.0, 53, 2100, 197, 99, 70, 0, 99.0, 1, 1.0370,

2014-07-02 12:14:32 , 927.6, 1502.3, 72.0, 53, 2070, 160, 0, 0, 0, 34.1, 16, 1.0370,

2014-07-02 12:14:33 , 927.6, 1502.3, 70.0, 53, 2130, 129, 0, 0, 0, 33.9, 16, 1.0370,

2014-07-02 12:14:34 , 770.8, 1502.3, 68.0, 52, 2130, 129, 0, 0, 0, 30.8, 16, 0.9870,

2014-07-02 12:14:35 , 770.8, 1502.3, 67.0, 52, 2100, 129, 0, 0, 0, 30.2, 16, 0.9870,

2014-07-02 12:14:36 , 770.8, 1502.3, 67.0, 51, 2070, 129, 0, 0, 0, 30.2, 16, 0.9870

thats in % unless otherwise noted
My System SpecsSystem Spec
02 Jul 2014   #7
Edemon

Windows Home Premium 64bit
 
 

no overclocking no need too with this setup, just a simple gaming PC
My System SpecsSystem Spec
02 Jul 2014   #8
gregrocker

 

OK, you answered one of my questions. Be aware that what is required in a case like this is such utter thoroughness that not one step is missed, not one error goes unreported or searched.

Time and again we see the step which is skipped ultimately providing the solution, sometimes pages later.
My System SpecsSystem Spec
03 Jul 2014   #9
Edemon

Windows Home Premium 64bit
 
 

well so I far I think I got this prob figured out, if it happens again I got a few monitoring software running and "if" it does happen hopefully ill have something to lean on.
Thanks so much for your help I will be posting the possible solution shortly.
My System SpecsSystem Spec
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 Black screen, freeze, no error or any proof




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